Hi Slothy,
We are sorry to hear you feel no one replied to your emails.
There is most likely a misunderstanding. In some cases our emails may land in your spam/junk folder, get blocked by your mail server, or fail to deliver due to a typo in your email address when you submitted your ticket.
Could you please share your order number here so we can look into your case right away?
Rest assured, we will make sure your issue gets properly resolved and you won’t suffer any loss as our customer.
Hi Zenande,
We are truly sorry to hear your order has not arrived after six weeks, and we completely understand how frustrating this long wait must be.
This is absolutely not the experience we aim to deliver, and delays like this are never intentional. There must be an unexpected issue with transit or delivery.
Could you kindly share your order number with us? Please send it via private message, and we will investigate your shipment immediately and work out a suitable resolution for you without delay.
