J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us: 📧 Email: [email protected] 📞 Call: 800-318-4823 💬 Live Chat: jpcycles.com We're here to help!

First, we do have humans that work at the New Jersey warehouse. We understand this concern and hear it often. As the largest online motorcycle parts retailer in the country, our tires come directly from manufacturers and are typically already 3–6 months old by the time they enter our inventory. That’s simply the reality of modern manufacturing and global supply chains—especially when maintaining a wide range of brands, sizes, and models. It’s also why matching front and rear tires with identical date codes isn’t always possible. The good news is that tire age does not affect performance when tires are stored properly. The idea that a tire begins degrading the moment it leaves the mold is a common misconception. In fact, most manufacturers consider a one-year-old tire to be “new” inventory. As all tire manufacturers will explain, aging is a very slow chemical and physical process. When stored correctly (cool, dry, away from sunlight, chemicals, and ozone), unused tires can be sold and used as new for up to five years after their production date. Warranties begin at the time of purchase, not manufacture. If having the freshest possible date code is a deal-breaker, the best option is shopping locally and inspecting tires in person—if the retailer allows. Our sister company, Cycle Gear, may be a good option if they have the tire in stock and you’d like to check date codes before purchasing.

Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. Unfortunately, we do not expedite tires and oversized items.