Kate Backdrop

Thank you so much for your kind words about the backdrop. We’re thrilled to hear that you found it beautiful! We understand that shipping can cause some anxiety, especially when time is tight. To clarify, for standard shipping, it typically takes 2-3 business days for us to produce and pack your backdrop, followed by 7-11 business days for delivery. If you are in need of a faster solution, we offer rush delivery. With rush delivery, the production time is reduced to 1-2 business days, and shipping takes an additional 3-5 business days. If you are concerned about timing in the future, we highly recommend opting for rush delivery to avoid similar situations. We truly appreciate your valuable feedback and will share it with the relevant departments to improve and optimize our shipping process. Thank you again for your patience, and we hope that in the future, your experience with us will be more smooth and worry-free.

Thank you for your feedback, and I’m truly sorry for any confusion or frustration you’ve experienced. We understand that it can be disappointing when policies seem different across platforms, but I want to assure you that we do offer returns within 30 days from the delivery date. This allows you to shop with peace of mind. If, for any reason, your order arrives with manufacturing defects or has been damaged during packaging or transit, please don’t hesitate to contact us. We’ll be more than happy to assist you with a reissue or refund. If your order does not have any quality issues but still doesn’t meet your expectations, please contact our customer service team right away. We will work with you closely to find the best solution and ensure your satisfaction. Additionally, we will reach out to you via email to provide the best possible resolution. Thank you again for your understanding. We look forward to resolving this for you.

Thank you so much for your feedback, and we truly apologize for the disappointment you've experienced. We would love to understand more about what specifically you did not like regarding the material of the backdrop. Could you kindly send us a photo of the backdrops you received? This will help us further investigate the issue and share your feedback with the relevant department for improvement. Rest assured, we will also reach out to you via email to discuss the best possible solution to ensure your satisfaction. Thank you for giving us the opportunity to make things right.