Kate Backdrop (www.katebackdrop.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 89% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
Absolutely can not fault them. Not just the superb quality of the backdrops (I ordered 4 big custom ones) but the speed of delivery and the amazing customer service I have received from Vina. I will be purchasing more this year certainly
I am so incredibly impressed with Kate Backdrop! Out of about 10 very well known global brands for printing graphics and backdrops, Kate Backdrop was the only company to stay with the charity until they found the right solution, tailoring to what was needed and their budget but also guaranteeing quality speed and efficiency. I cannot believe how happy they are with the backdrops and how incredible they look on set.
As a business owner in the backdrop industry, I feel compelled to speak out about the unethical practices I’ve witnessed from Kate Backdrops over the years. Over the past several years, I’ve seen countless examples original designs used or copied without permission by this company. These are not just similarities these are direct copies pulled from other's website. They also feed original designs into AI and we have seen their account with proof of this behavior. This violates copyright laws and damages not only my business but also the artists. When the companies involved operate overseas and don’t follow the same intellectual property protections we can't fight them! These practices hurt real people, small businesses, and the integrity of our entire industry. If you care about originality, artist rights, and ethical production, I urge you to research before purchasing. Support companies that respect creators and do things the right way and are LOCAL and in your industry! We must stop the support of Kate Backdrops of CHINA.
Have been using Kate Backdrop for years, always love them!
I have to give them credit for the backdrops variety, but when it comes to customer service, i can not get in touch with them. I live in Germany, so somehow i am tied to the german website, but i couldn't find anyone to sepak too. I also sent an email with my request, and in 2 day still no answer. I would like to chenge the shipment from standard to express, if it is posible, but because i got no answer, i don't know if this is posible. At least, if it is not posible, i can work my way with the standard delivery date. I have clients that ask when will we shoot the sesions, but i don't know what to say them, because i don't know either.
We’re truly sorry for the trouble you’ve experienced reaching us and for the delay in our response. We completely understand how important it is for you to confirm the delivery time, especially with upcoming client sessions. Our team has already contacted you by email. If you haven’t seen our message yet, please kindly check your spam or junk mail folder—it might have been filtered there by mistake. Once you confirm, we’ll do our best to assist you. Thank you so much for your patience and understanding.
In general, these backgrounds are overrated and overpriced. A paper backdrop looks more professional yet simple, and clients tend to prefer it over fabric. The print quality is not bad, but it doesn’t create a realistic feeling, which is understandable.
Thank you very much for your feedback. We truly appreciate you taking the time to share your thoughts with us. We will forward your comments to the relevant department to help improve and optimize our products. Please rest assured that we take customer satisfaction seriously, and we will do our best to address any concerns you may have via email. Your input is very valuable to us, and we hope to provide a better experience for you in the future.
placed an order on Friday and asked for rush delivery, as the backgrounds were required for a photoshoot on the Tuesday. shipping stated delivery would be made Thursday, spoke to a customer service rep and they noted they had spoken to the courier and would get my order to me ASAP. Order updated to delivery Monday, so in time for the shoot. AMAZING service. THANK YOU!!!
I ordered from this company and realised within the legal 14 day cool of period that I did not need the product. I have contacted the company and they are refusing to accept a return
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.
I placed an order; straight away I realised I had ordered the incorrect item and the delivery timeframe was too long. I immediately emailed the support email address requesting to cancel, but had no reply. I then emailed again a few days later and no reply. No telephone number. 12 days later the parcel is received and still nothing at all from anyone to help me. I have checked their returns process and they do not accept returns on non-faulty items. £200 out of pocket.
We sincerely apologize for the inconvenience you've experienced, and we're very sorry that your previous emails were not received or responded to in time. We truly understand your frustration and disappointment, especially when trying to cancel an order immediately after placing it. Please rest assured that our team has already reached out to you via Facebook, and we are committed to doing everything we can to resolve this issue to your satisfaction. Your feedback is extremely important to us, and we will work closely with you to find a suitable solution.
I purchased a quality fleece photographic backdrop, printed on demand from an existing model of theirs. The product is qualitative, well printed (nice colors) and the creases are few and barely visible. I opted for express shipping because I needed it for a photographic shooting, and the production and delivery times were above my expectations (about 10/15 days from the moment of payment to the physical receipt of the product). The customer service that supported me throughout the process, in the person of Candy, was excellent (speed of response, kindness, precision, professionalism).
The cloth you use is outstanding. The folds steam out easily. Colors are both vibrant and subtle yet not distracting from the subject. I look forward to having a excellent selection of them.
Fantastic imaging and high quality backdrop. Soft and dense fabric barely wrinkles. Top pocket is super easy to slide-on a pole for setup.
Delivery was within a reasonable turnaround time and product looks great. Their backdrops are always good, and this black/grey one is sharp and striking.
I grabbed the newspaper backdrop from you guys, and WOW—I’m in love! It looks so real, my client actually did a double take. The quality is top-tier, and it instantly elevated my shoot. Safe to say, I’ll be back for more. Consider me a loyal customer!
Shipping fast, backdrop very nice and was a hit with my clients! It’s very rich in color and I had no trouble steaming it.
My package was damaged with the shipping carrier. And Katebackdrop made it right quickly and I appreciate that! They’re great . Will be a regular customer!
DO NOT ORDER, THIS COMPANY IS A SCAM FROM CHINA!!! Would give no stars if that was an option. I have contacted customer service 3x no one has gotten back to me! I placed my order on Jan 5th and still habe not received my backdrop....and conveniently customer service won't get back to me! My order "supposedly" stopped on January 14th and never processed an update again through tracking...this company needs to he responsible and reply back!
First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop. We checked our system, and we did respond to your inquiry promptly upon receiving your email. After receiving feedback from our logistics team, we sent you another update. It’s possible that our emails may have ended up in your spam or junk folder, which is why you may not have seen our replies. Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution. Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.
Kate has high quality products and the customer service is top notch!!!
102 reviews matching