Kate Backdrop (www.katebackdrop.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 89% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
The backdrop was beautiful however the shipping caused me anxiety. I ordered a month prior to my event and it was not delivered until the day before.
Reply from Kate Backdrop2025-01-15
Thank you so much for your kind words about the backdrop. We’re thrilled to hear that you found it beautiful!
We understand that shipping can cause some anxiety, especially when time is tight. To clarify, for standard shipping, it typically takes 2-3 business days for us to produce and pack your backdrop, followed by 7-11 business days for delivery.
If you are in need of a faster solution, we offer rush delivery. With rush delivery, the production time is reduced to 1-2 business days, and shipping takes an additional 3-5 business days.
If you are concerned about timing in the future, we highly recommend opting for rush delivery to avoid similar situations.
We truly appreciate your valuable feedback and will share it with the relevant departments to improve and optimize our shipping process.
Thank you again for your patience, and we hope that in the future, your experience with us will be more smooth and worry-free.
Initial order arrived wrinkled with a deep crease. However a new roll was sent out to fix the issue immediately. Looks like the roll was stored badly and became crushed.
Excellent product! Great photos result! Read return policy.
Their products are excellent. Bright colors, and they photograph beautifully. I was not aware of the refund policy when I purchased from KATE. Their customer service was excellent, and we came up with a very good compromise. I am very please and will buy directly from KATE again.
Reply from Kate Backdrop2025-01-14
Thank you for your feedback, and I’m truly sorry for any confusion or frustration you’ve experienced. We understand that it can be disappointing when policies seem different across platforms, but I want to assure you that we do offer returns within 30 days from the delivery date. This allows you to shop with peace of mind.
If, for any reason, your order arrives with manufacturing defects or has been damaged during packaging or transit, please don’t hesitate to contact us. We’ll be more than happy to assist you with a reissue or refund.
If your order does not have any quality issues but still doesn’t meet your expectations, please contact our customer service team right away. We will work with you closely to find the best solution and ensure your satisfaction. Additionally, we will reach out to you via email to provide the best possible resolution.
Thank you again for your understanding. We look forward to resolving this for you.
Kate backdrops had the exact item I needed at a very good price, and shipped it to me expedited in order to meet a tight deadline. My client was thrilled with the results.
Your service was the best through out from the day I purchased till receiving my shipment, thank you for your great service
S
Stephen · 4 reviews · Verified · Experienced 2024-11-29 ·
★★★★★
Great soft colors with a range of texture modulations.
Nice product. The colors and soft abstracted pattern was what I wanted. Did not disappoint from that point of view. Looked just like the product page sample. I liked the graduated tonalities, brighter in middle and getting darker at sides and edges, I like the feel of the fabric also. However, After steaming the fold lines and creases, they did not all came out, I know I could hang for some time in different aspects and more lines might "hang" out. Didn't show much in the photos, so it's really all good.
I dislike the type of material. Also, one is artificially dark and the other is too light colored.
I already filled out a review.
Reply from Kate Backdrop2025-01-11
Thank you so much for your feedback, and we truly apologize for the disappointment you've experienced. We would love to understand more about what specifically you did not like regarding the material of the backdrop. Could you kindly send us a photo of the backdrops you received? This will help us further investigate the issue and share your feedback with the relevant department for improvement.
Rest assured, we will also reach out to you via email to discuss the best possible solution to ensure your satisfaction.
Thank you for giving us the opportunity to make things right.
I recently purchased a backdrop for Christmas just as I have for the past 3 years and I'm never disappointed. The speed in the delivery time is excellent! The quality of the material used is durable with an almost velvet feel, unlike backdrops I purchased from other retailers that seem to either use paper thin cloth material or a wax coated paper. The imaging is never distorted or muted, they are exactly as pictured. I will continue to only order from Kate Backdrop.
