Kate Backdrop (www.katebackdrop.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 89% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
This company has the worst customer service I have ever received. After weeks I still do not have my backdrop. They have been making me wait due to their “shipping company” loosing my package with no replacement sent. They tried to tell me that I have to wait and would like to issue me a $15 credit when I will never repurchase anything from a company that still has not sent me the original item I ordered.
Reply from Kate Backdrop2025-02-02
We sincerely apologize for any misunderstanding and for the frustration this situation has caused you. Our intention was never to offer just a $15 gift card as compensation—we had already arranged for a replacement to be shipped to you, with the gift card as an additional token of apology.
We truly value your experience and understand how important this order is for your business. Please rest assured that we are committed to resolving this issue to your satisfaction. We will continue to follow up via email and provide you with the best possible solution.
Thank you for your patience, and we truly appreciate your business. If there’s anything else we can do to assist you, please let us know.
Good quality service. Communication is only available through email.
L
Lilia Usyk · 4 reviews · Experienced 2025-01-13 ·
★★★★★
I had a very disappointing experience…
I had a very disappointing experience with this company. I ordered a product that turned out to be of poor quality and decided to return it. However, when I contacted their customer service, they refused to provide me with the return form and instead sent multiple emails insisting that their product was of high quality—completely ignoring my request for a return.
After several back-and-forth emails, they finally mentioned that I would need to return the item to China, which would be extremely expensive. This was never disclosed in their return policy on the website. I feel misled and frustrated as their return process is designed to discourage customers from exercising their rights.
I wouldn’t recommend ordering from this company unless you’re willing to take the risk of being stuck with an unsatisfactory product. Customer service and transparency are key, and unfortunately, this company lacks both.
Reply from Kate Backdrop2025-01-23
We deeply regret to hear about your disappointing experience with our company. We sincerely thank you for taking the time to share your feedback, as it helps us identify areas where we need to improve.
First and foremost, please accept our heartfelt apologies for the inconvenience you encountered during the return process. We understand how frustrating it can be when expectations are not met, and we are truly sorry for any misunderstandings or difficulties you faced.
We are committed to improving our communication and customer service processes, and your experience has been shared with our team to ensure we learn from this situation. Additionally, we are reviewing our return policy to make it more transparent and straightforward for our valued customers.
Regarding product quality, we continuously strive to enhance our offerings to ensure they meet the standards you deserve. Your satisfaction is our top priority, and we will be reaching out to you via email to provide a resolution tailored to your concerns.
Once again, we apologize for your experience and thank you for your patience as we work to address your concerns. Your feedback is invaluable, and we are committed to making things right.
The backdrops are vibrant, easy to use, and best of all freaking affordable!! I love the little photo on the back so you know what it is. Customer service is great also.
Absolutely amazing customer service. I ordered the wrong fabric and after giving them the go ahead they were still able to help me and credited me the difference. Product arrived and is stunning!
Love the discounts but for some reason I got one of the items a little torn
Reply from Kate Backdrop2025-01-17
Thank you so much for your feedback, and I’m glad to hear you’re enjoying the discounts! We are sorry to hear that one of the items arrived slightly torn.
Could you please let us know which backdrop was damaged? Additionally, could you check if the outer packaging was damaged as well? If possible, please send photos of the damaged backdrop and its packaging to our email at [email protected].
We will do everything we can to resolve this issue and ensure your satisfaction.
S
Steven Short · 1 review · Verified · Experienced 2024-12-05 ·
★★★★★
Great Company
The Backdrops were fantastic. Very good detail and soft. Arrived in a very timely manner as well. Extremely Satisfied and will be a returning customer
