This is certainly not the experience we want for our customers. We understand why receiving expired products and an incomplete order would be upsetting, and we appreciate you bringing these concerns to our attention. We've located your contact information, and a member of our Customer Success team will be reaching out to you directly to review what happened and work toward a resolution.
We understand this experience was frustrating, and it's not what we want for our customers. We have your contact information, and a member of our Customer Success team will be reaching out to you soon to review your order and discuss your concerns.
We understand this has been a frustrating experience. The warranty terms for this mixer, including installation requirements established by the manufacturer, are outlined on the product page and determine the coverage available. Although KaTom cannot override those warranty decisions, we want to review your situation further. A member of our Customer Success team will be reaching out to discuss the next steps with you.
Discovering damaged parts upon delivery is understandably disappointing, especially when you're ready to put your equipment to use. This isn't the experience we want for our customers. We've located your contact information, and a member of our Customer Success team will be reaching out to you soon to review your order and discuss the situation.
From answering questions to getting your order out the door quickly, it sounds like everything came together just the way it should! We're happy your experience has been a positive one and appreciate you sharing it.
V
Vernetta美国 · 写过 3 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
服务很棒
我们的产品交付计划略有变化，但除此之外一切都很顺利。
KaTom Restaurant Supply 回复2026-07-30
We appreciate you sticking with us through the small change in plans. We're glad everything worked out in the end and that your overall experience was a positive one!
We appreciate you sharing your experience with us. We understand why learning the door panel was a separate accessory after delivery was frustrating. Feedback like this helps us evaluate how product information and available accessories are presented, and we appreciate you taking the time to let us know.
It’s wonderful to hear Blake was there to guide you from start to finish while you outfitted your concession stand! Helping customers find the right equipment is what we love to do, and we're thrilled everything came together so smoothly. Best of luck with your new machine!
It's great to hear your first experience with KaTom got off to a strong start. We appreciate your feedback on our pricing and ordering process, and we hope your order arrives quickly.
