KaTom Restaurant Supply

love the brands…hate the shipping charge!

I was so excited to find these glasses...I've been searching for this brand for a very long time. I was very disappointed that I had to pay nearly a third of the total price in shipping, however.

Slow fulfillment

Our order was split into several deliveries with delays before shipping that were much larger than the "in stock" signals in the website suggested. I forgot something from my first order, which qualified for free shipping, and ordered one extra item a couple of minutes later. I contacted KaTom asking them to include it with the first order and spare me the shipping, but they still haven't replied two weeks later.

Need to add apple & google pay

Need to add apple & google pay As more option for payment method will make a lot of transaction faster and easier. This is just a recommendation.

The products are Quality and delivered…

The products are Quality and delivered in a short time

Thank you for sending the replacement…

Thank you for sending the replacement for my Vitamix! It arrived perfectly safe and is being used everyday.

I will no longer be doing business with…

I will no longer be doing business with Katom. Their return policy is beyond greedy. Started a return process within seconds of receiving item and find out they're going to charge me a minimum of 25% restocking fee plus almost $75 to ship. Takes the $750 down to less than $500, over $250 just for me to see the item wont work for my needs. I’d recommend shopping elsewhere.

Bad customer service

Great customer service. I till after the purchase was processed. I have called multiple times in regards to my order. Left multiple Voice mails for Kyle Cates and no response.

excellent customer service

excellent customer service, Julianna is great .

Poor Customer Service

The representative I worked with started out very helpful and made sure I had everything I needed. I did advise to her that I have no where to store all the items I purchased (well over $6K worth of smallware) and that I would order once I'm ready. She assured me that she would put in a later ship date to make sure that nothing gets shipped out until I was ready and that it was OK to pay first. Well, I paid and sure enough, things got shipped immediately. I reached out to her multiple times with no response. I even had to reach out to the general line and get someone else to reach her. She basically ghosted me. Once her sale was done, she had no concerns for me. I was very disappointed.

They have what we wanted!

KaTom was the only source we could identify for the product we were seeking. The price was right, and the delivery excellent.

Thank you!!

great company

Quick, polite and the best price. thanks

Easy ordering

Easy ordering, great customer service & great pricing.

Effortless

Fast shipping and a great price

Great communication

Great communication! I was updated on delivery shipments in a timely manner.

Ordered the same item three times

Ordered the same item three times. Received broken three times

Order

I placed an order for silverware on 7/19. It shipped on 7/20 and was damaged in transit. I was notified right away. (Great!) On 7/22, I was told it would be reshipped. I have had no further communication from KaTom and have not received my silverware as of 8/4/26.

Nice

Nice prices for flossing I will buy again

Very good

Wonderfull