KaTom Restaurant Supply (www.katom.com) has a 3.8 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 68% of negative reviews. Last updated 2026-08-10.
Extremely disappointed with KaTom. I received food products that were already expired by four months, which is completely unacceptable for any company, especially one in the food industry. To make matters worse, they shipped an incomplete order, then tried to charge me shipping fees for their own mistake. Customer service has been slow, unprofessional, and more focused on policies than on taking responsibility. I have spent far too much time trying to resolve problems that should never have existed. This has been one of the worst purchasing experiences I’ve had, and I will never do business with KaTom again. I cannot recommend them.
Reply from KaTom Restaurant Supply2026-07-31
This is certainly not the experience we want for our customers. We understand why receiving expired products and an incomplete order would be upsetting, and we appreciate you bringing these concerns to our attention. We've located your contact information, and a member of our Customer Success team will be reaching out to you directly to review what happened and work toward a resolution.
I ordered two items and of them was in back order but they didn’t tell me that until I asked again one week later because I only received one item. Then the wait time was 4 months and Costummer service just tried to sell me an item more expensive than the one I had ordered.
Reply from KaTom Restaurant Supply2026-07-30
We understand this experience was frustrating, and it's not what we want for our customers. We have your contact information, and a member of our Customer Success team will be reaching out to you soon to review your order and discuss your concerns.
EMM20 Hobart Ecoline Mixer arrived DOA and Hobart refuses to honor the warranty as we have a home business. I tried to get KaTom to take it back as I have zero warranty and I cannot move a 270 pound mixer up and down stairs each time it breaks down (reviews on another site shows this mixer breaks down alot and has been replaced 4 times at one business. Katom is giving me a run around. I turned this issue over to my CC company to deal with as I don’t have time for their games!! HORRIBLE HORRIBLE COMPANY to deal with! I will NEVER buy anything again from them as I caught them in several lies from their sales department and I have their names too!!
the response from KaTom below is proof that they don’t know what they sell. The sales person (remember all your calls are recorded!!) said that this purchase would be perfect for our business!
Reply from KaTom Restaurant Supply2026-07-30
We understand this has been a frustrating experience. The warranty terms for this mixer, including installation requirements established by the manufacturer, are outlined on the product page and determine the coverage available. Although KaTom cannot override those warranty decisions, we want to review your situation further. A member of our Customer Success team will be reaching out to discuss the next steps with you.
When received several parts were damaged and not by shipper they were shipped damaged, called was told they would see what they could do, nothing was done
Reply from KaTom Restaurant Supply2026-07-30
Discovering damaged parts upon delivery is understandably disappointing, especially when you're ready to put your equipment to use. This isn't the experience we want for our customers. We've located your contact information, and a member of our Customer Success team will be reaching out to you soon to review your order and discuss the situation.
The person that took my order was nice and very knowledgeable about the item that I was placing the order with. Answered the questions about shipping and it arrived in less than 4 days. So far everything working great
Reply from KaTom Restaurant Supply2026-07-29
From answering questions to getting your order out the door quickly, it sounds like everything came together just the way it should! We're happy your experience has been a positive one and appreciate you sharing it.
Product delivery had a slight change in plan on our end but other than that all went well.
Reply from KaTom Restaurant Supply2026-07-30
We appreciate you sticking with us through the small change in plans. We're glad everything worked out in the end and that your overall experience was a positive one!
Everything went well till I received the icemaker and unpacked it to find, to my amazement, that there was no door panel on the icemaker. I searched the website to see if there was an answer. I finally called you and was told that the door panel was an add-on and would cost over $450. You need to explain on your website that this is the situation. After paying nearly 4 thousand dollars for the icemaker, it was shocking to find I had to pay another $450. You are not clear about this. I was very upset at the time but there was nothing I could do as I had unpacked the icemaker. Do better
Reply from KaTom Restaurant Supply2026-07-29
We appreciate you sharing your experience with us. We understand why learning the door panel was a separate accessory after delivery was frustrating. Feedback like this helps us evaluate how product information and available accessories are presented, and we appreciate you taking the time to let us know.
The entire experience for ordering our new cheese machine for our high/middle school athletic concessions in a small town in northeast Indiana was wonderful! Blake, the sales rep I reached when I first called to look into the purchase was there for me from beginning to end! He did an amazing job! I had never heard of the company until an online search for what we wanted and I had to get us setup for the purchase. Blake was there from beginning to end!
Reply from KaTom Restaurant Supply2026-07-30
It’s wonderful to hear Blake was there to guide you from start to finish while you outfitted your concession stand! Helping customers find the right equipment is what we love to do, and we're thrilled everything came together so smoothly. Best of luck with your new machine!
D
Douglas Craig美国 · 1 review · Experienced 2026-07-26 ·
★★★★★
The online ordering experience was…
The online ordering experience was fantastic and the prices were very fair!
We'll see how quickly things ship, and arrive, but feeling very for my first time KaTom!
Reply from KaTom Restaurant Supply2026-07-27
It's great to hear your first experience with KaTom got off to a strong start. We appreciate your feedback on our pricing and ordering process, and we hope your order arrives quickly.
