Fast and Easy
Fast and Easy, Great Prices
Great pricing and a simple ordering experience are exactly what we strive for! We appreciate you sharing your feedback.
KaTom Restaurant Supply (www.katom.com) has a 3.8 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 68% of negative reviews. Last updated 2026-08-10.
Fast and Easy, Great Prices
Great pricing and a simple ordering experience are exactly what we strive for! We appreciate you sharing your feedback.
Worst delivery services and communication I have ever received. Xpress Global was terrible, was on hold for hours multiple timing trying to get info on when and how the refrigerator was being delivered. Delivery was delayed 3 times and was not even notified I had to keep calling to get updates and not to mention I figured out an hour prior to delivery how the packed was coming and what equipment I needed, again I called and requested this info multiple times over a week span.
Thank you for taking the time to share your experience. We're glad your cooler arrived safely, though we're sorry the delivery took longer than expected. We appreciate your feedback regarding the delivery process and the challenges you encountered after arrival. If there's anything else we can assist you with, please reach out to [email protected].
We're glad your shopping experience was just that—quick and easy! Thanks for choosing KaTom and for taking the time to leave a review.
You offer the exact cup my Husband likes to use for his coffee.
We're so glad you found exactly what your husband was looking for! Thank you for choosing KaTom, and we appreciate your review.
We work hard to make ordering as simple as possible! Thanks for taking the time to share your experience.
Product was delivered faster than expected in perfect condition! Would absolutely order through this company again.
It's great to hear your order arrived ahead of schedule and in perfect condition! Thanks for your recommendation—we're glad everything went smoothly.
Hearing you've consistently had great experiences with us means a lot. We truly appreciate your continued support!
We have received this product twice and both times it has been damaged upon arrival
We're sorry to hear your replacement also arrived damaged. We understand how frustrating it is to experience the same issue more than once. We've located your contact information, and a member of our Customer Success team will be reaching out to review your case and discuss the next steps.
It's always great to hear a product arrived exactly as expected. We appreciate you choosing KaTom!
Great price! Quick shipping,Great product. The Vacmaster 540 is easy to use and makes vacuum packing so easy! Thank you!
Thanks for sharing your experience! We're glad you're enjoying your VacMaster 540 and that everything—from shipping to the product itself—met your expectations.
Fridge delivered damaged, left in driveway just before rain. fortunately I was able to move it into place before the rain but there was damage in shipping. Reported and not yet responded to.
Receiving a damaged refrigerator is frustrating enough, and we're sorry to hear you haven't received an update yet. We've located your contact information, and a member of our Customer Success team will be reaching out to you directly to review the damage and discuss the next steps.
We love hearing that ordering with us was simple and hassle-free! Thanks for taking the time to leave a review.
Always consistent, great pricing, and delivery is usually under a week.
Competitive pricing and dependable delivery are what we work hard to provide. We're happy to hear your orders have consistently arrived quickly!
We're glad David was able to provide the help you needed! Thank you for recognizing his efforts and for choosing KaTom.
We're sorry to hear the part arrived in unusable condition. That's certainly not the experience we want for our customers. We've located your contact information, and a member of our Customer Success team will be reaching out to review your case and determine the best path forward.
Great inventory control. Rarely order something and it be out of stock.
It's great to hear our inventory has consistently had what you need when you need it! We appreciate your continued business and your kind words.
We work hard to make ordering restaurant supplies as simple as possible! Thanks for sharing your experience with us.
What a great compliment! Thanks for taking the time to leave a review—we're glad you had such a positive experience.
I love the cheese sauce very easy to use it good and cheesy and definitely worth the purchase I’m making my family popcorn for family day I already made some for my coworkers and neighbors they love it
We're so glad you're enjoying the cheese sauce! It’s wonderful to hear it was a hit with your family, coworkers, and neighbors. Thanks for sharing your experience!
Very disappointed,just sold me the worst quality refrigerator i I’ve ever owned in my 40 years In restaurant business.The refrigerator is not working properly,i called many times and they give me the same lies each time.I want to return the refrigerator and they telling me if is unwrapped they won’t take it back.How should I know if the refrigerator was working if i didn’t unwrapped it and plugged it in to see if is working.I didn’t use it for a minute because it doesn’t work,the temperature fluctuate like s cardiograph .The Everest brand refrigerator it shouldn’t even be in the market how bad is working,.Water dripping from the doors and ceiling,water at the bottom of the box,the doors don’t close properly you have to push really hard to close and is 15 degrees difference in different spots of the box.I’m calling the manufacturer to send a technician to look at it but no answer after leaving them noumerous calls.Finally I blame katom for this because they should know what they sell.
We understand how disappointing this experience has been, especially after encountering multiple concerns with the refrigerator's performance. Product defects and warranty-related issues are handled through the manufacturer's warranty process, while our team works to help facilitate communication and support our customers throughout that process whenever possible. We've located your contact information, and a member of our Customer Success team will be reaching out to assist in facilitating communication with the manufacturer and review whether there are any additional steps we can take to help.
69 reviews matching