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Restaurants & Bars

KaTom Restaurant Supply

69 reviews

3.869 reviews
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About KaTom Restaurant Supply

Data updated
Website
www.katom.com
Category
Restaurants & Bars
Location
United States · Kodak
Status
Unclaimed
Last 12 months
69 reviews
Replies to negative
68% (13/19)
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Is KaTom Restaurant Supply legit?

KaTom Restaurant Supply (www.katom.com) has a 3.8 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 68% of negative reviews. Last updated 2026-08-10.

What people say

C
CS美国 · 6 reviews · Experienced 2026-08-03 ·

Fast and Easy

Fast and Easy, Great Prices

Reply from KaTom Restaurant Supply2026-08-03

Great pricing and a simple ordering experience are exactly what we strive for! We appreciate you sharing your feedback.

M
MG美国 · 1 review · Verified · Experienced 2026-07-17 ·

Worst delivery services ever

Worst delivery services and communication I have ever received. Xpress Global was terrible, was on hold for hours multiple timing trying to get info on when and how the refrigerator was being delivered. Delivery was delayed 3 times and was not even notified I had to keep calling to get updates and not to mention I figured out an hour prior to delivery how the packed was coming and what equipment I needed, again I called and requested this info multiple times over a week span.

Reply from KaTom Restaurant Supply2026-08-03

Thank you for taking the time to share your experience. We're glad your cooler arrived safely, though we're sorry the delivery took longer than expected. We appreciate your feedback regarding the delivery process and the challenges you encountered after arrival. If there's anything else we can assist you with, please reach out to [email protected].

D
Deborah Lindsey美国 · 3 reviews · Experienced 2026-08-03 ·

Quick and Easy

Reply from KaTom Restaurant Supply2026-08-03

We're glad your shopping experience was just that—quick and easy! Thanks for choosing KaTom and for taking the time to leave a review.

P
Patricia Seydel美国 · 1 review · Experienced 2026-08-03 ·

You offer the exact cup my Husband…

You offer the exact cup my Husband likes to use for his coffee.

Reply from KaTom Restaurant Supply2026-08-04

We're so glad you found exactly what your husband was looking for! Thank you for choosing KaTom, and we appreciate your review.

R
Ron美国 · 2 reviews · Experienced 2026-08-03 ·

Ordering was easy

Reply from KaTom Restaurant Supply2026-08-04

We work hard to make ordering as simple as possible! Thanks for taking the time to share your experience.

c
customer美国 · 1 review · Verified · Experienced 2026-07-17 ·

Fast Delivery

Product was delivered faster than expected in perfect condition! Would absolutely order through this company again.

Reply from KaTom Restaurant Supply2026-08-03

It's great to hear your order arrived ahead of schedule and in perfect condition! Thanks for your recommendation—we're glad everything went smoothly.

R
Robert Richcreek美国 · 2 reviews · Experienced 2026-08-03 ·

Always a great experience

Reply from KaTom Restaurant Supply2026-08-03

Hearing you've consistently had great experiences with us means a lot. We truly appreciate your continued support!

c
customer美国 · 1 review · Verified · Experienced 2026-07-17 ·

We have received this product twice and…

We have received this product twice and both times it has been damaged upon arrival

Reply from KaTom Restaurant Supply2026-08-03

We're sorry to hear your replacement also arrived damaged. We understand how frustrating it is to experience the same issue more than once. We've located your contact information, and a member of our Customer Success team will be reaching out to review your case and discuss the next steps.

c
customer美国 · 1 review · Verified · Experienced 2026-07-17 ·

Product was as advertised

Reply from KaTom Restaurant Supply2026-08-03

It's always great to hear a product arrived exactly as expected. We appreciate you choosing KaTom!

M
MeatSlayer美国 · 1 review · Verified · Experienced 2026-07-17 ·

VacMaster 540 is amazing

Great price! Quick shipping,Great product. The Vacmaster 540 is easy to use and makes vacuum packing so easy! Thank you!

Reply from KaTom Restaurant Supply2026-08-03

Thanks for sharing your experience! We're glad you're enjoying your VacMaster 540 and that everything—from shipping to the product itself—met your expectations.

G
Gary H美国 · 1 review · Verified · Experienced 2026-07-17 ·

Fridge delivered damaged

Fridge delivered damaged, left in driveway just before rain. fortunately I was able to move it into place before the rain but there was damage in shipping. Reported and not yet responded to.

Reply from KaTom Restaurant Supply2026-08-03

Receiving a damaged refrigerator is frustrating enough, and we're sorry to hear you haven't received an update yet. We've located your contact information, and a member of our Customer Success team will be reaching out to you directly to review the damage and discuss the next steps.

D
Dennis Liegey美国 · 1 review · Experienced 2026-08-02 ·

Eary ordering

Reply from KaTom Restaurant Supply2026-08-03

We love hearing that ordering with us was simple and hassle-free! Thanks for taking the time to leave a review.

R
Richard Fairman美国 · 1 review · Verified · Experienced 2026-07-18 ·

Easy to order. Competitive pricing that usually beats the competition. Timely delivery.

Always consistent, great pricing, and delivery is usually under a week.

Reply from KaTom Restaurant Supply2026-08-03

Competitive pricing and dependable delivery are what we work hard to provide. We're happy to hear your orders have consistently arrived quickly!

c
customer美国 · 1 review · Verified · Experienced 2026-07-18 ·

David Young was super helpful!

Reply from KaTom Restaurant Supply2026-08-03

We're glad David was able to provide the help you needed! Thank you for recognizing his efforts and for choosing KaTom.

M
M. Brown美国 · 1 review · Verified · Experienced 2026-07-16 ·

Part was seized up and couldn’t be used.

Reply from KaTom Restaurant Supply2026-08-03

We're sorry to hear the part arrived in unusable condition. That's certainly not the experience we want for our customers. We've located your contact information, and a member of our Customer Success team will be reaching out to review your case and determine the best path forward.

J
Jim Cockrum美国 · 2 reviews · Verified · Experienced 2026-07-16 ·

Great inventory control

Great inventory control. Rarely order something and it be out of stock.

Reply from KaTom Restaurant Supply2026-08-03

It's great to hear our inventory has consistently had what you need when you need it! We appreciate your continued business and your kind words.

C
Christopher Galloway美国 · 1 review · Experienced 2026-07-31 ·

Easy to order

Reply from KaTom Restaurant Supply2026-08-03

We work hard to make ordering restaurant supplies as simple as possible! Thanks for sharing your experience with us.

D
Dirty美国 · 2 reviews · Experienced 2026-07-31 ·

great fabulous outstanding

Reply from KaTom Restaurant Supply2026-08-03

What a great compliment! Thanks for taking the time to leave a review—we're glad you had such a positive experience.

L
Leslie美国 · 2 reviews · Verified · Experienced 2026-07-16 ·

I love the cheese sauce very easy to…

I love the cheese sauce very easy to use it good and cheesy and definitely worth the purchase I’m making my family popcorn for family day I already made some for my coworkers and neighbors they love it

Reply from KaTom Restaurant Supply2026-08-03

We're so glad you're enjoying the cheese sauce! It’s wonderful to hear it was a hit with your family, coworkers, and neighbors. Thanks for sharing your experience!

c
customer美国 · 1 review · Verified · Experienced 2026-07-16 ·

Very disappointed,just sold

Very disappointed,just sold me the worst quality refrigerator i I’ve ever owned in my 40 years In restaurant business.The refrigerator is not working properly,i called many times and they give me the same lies each time.I want to return the refrigerator and they telling me if is unwrapped they won’t take it back.How should I know if the refrigerator was working if i didn’t unwrapped it and plugged it in to see if is working.I didn’t use it for a minute because it doesn’t work,the temperature fluctuate like s cardiograph .The Everest brand refrigerator it shouldn’t even be in the market how bad is working,.Water dripping from the doors and ceiling,water at the bottom of the box,the doors don’t close properly you have to push really hard to close and is 15 degrees difference in different spots of the box.I’m calling the manufacturer to send a technician to look at it but no answer after leaving them noumerous calls.Finally I blame katom for this because they should know what they sell.

Reply from KaTom Restaurant Supply2026-08-03

We understand how disappointing this experience has been, especially after encountering multiple concerns with the refrigerator's performance. Product defects and warranty-related issues are handled through the manufacturer's warranty process, while our team works to help facilitate communication and support our customers throughout that process whenever possible. We've located your contact information, and a member of our Customer Success team will be reaching out to assist in facilitating communication with the manufacturer and review whether there are any additional steps we can take to help.