KICKS CREW

Hi Kyshen, Thank you for taking the time to share your feedback. We’re sorry to hear that the shoes you received did not meet your expectations. At KICKS CREW, we’re committed to ensuring a positive experience for every customer, and we’d truly appreciate the opportunity to make this right. Our team has just sent you a follow-up email to review your order details and provide further assistance. Please kindly check your inbox (and spam folder) and stay in touch with us so we can work toward a resolution as quickly as possible. Thank you for your understanding and continued support.

Hi Hassan, Thanks for your feedback. We’re sorry to hear that the long wait for your order has been frustrating. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi, Thanks for sharing your feedback with us. We would like to clarify that KICKS CREW operates as a marketplace, and we do not hold stock of products ourselves. Instead, we source items from our global network of retail partners and sellers. Once the items are received at our warehouse, they undergo a thorough authentication and quality inspection process before being dispatched to our customers. Regarding shipping fees, KICKS CREW does not offer free shipping. Shipping costs are calculated based on the selected items, destination, and delivery details to ensure a smooth and reliable delivery process. All applicable shipping fees are clearly displayed on our official website before customers complete their purchase. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Sara, Thanks for sharing your experience. We completely understand getting hit with unexpected fees is never a good feeling. Just to be transparent: Our prices cover the item and the shipping to get it to your country. The extra fees you saw are import duties charged by your local government, not by KICKS CREW. We try to flag this at checkout, but we know it can still be an unwelcome surprise. Based on the information you’ve provided so far, we were unable to locate any orders associated with your details in our system. Please kindly reach out to us at [email protected] with your order number and relevant details so our team can prioritize your case. Once we receive the information, our team will prioritize your case and work toward a resolution as quickly as possible. We appreciate your cooperation and the opportunity to make this right.