KICKS CREW

Hi Arnold, Thank you for sharing your feedback with us. After reviewing your orders [1183C320-400 and 1183C320-102], we found that the items did not meet our quality standards. To ensure you receive products in the best condition, we canceled the orders and processed a full refund. Unfortunately, as these were the last available pairs, we were unable to provide replacements. We sincerely apologize for any inconvenience caused. Please note that KICKS CREW operates as a global marketplace, and products may come from different sellers. Therefore, shipping fees are calculated separately. We have also refunded the shipping fees for both orders. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Wallace, Thank you for sharing your feedback. After reviewing your order, we can confirm that it was placed on July 12th and dispatched on July 17th, which is within KICKS CREW’s stated processing timeframe of up to 10 business days. Once the package is handed over to the courier, additional transit time is required for delivery. We’re also pleased to confirm that the package will expected delivered on July 29th. That said, we understand that waiting for updates can be frustrating. Our team has sent you a follow-up email to assist you further. Please kindly check your inbox (and spam folder) so we can address any remaining concerns as quickly as possible. We appreciate your patience and the opportunity to clarify.

Hi Quinton, Thanks for your feedback. We’re sorry to hear that the long wait for your order has been frustrating. Based on the information you’ve provided so far, we were unable to locate any orders associated with your details in our system. We were only able to find one order under your name, which was placed last year. Please feel free to reach out to us directly at [email protected] with any additional information (such as your order number or the email used at checkout). We’ll be more than happy to assist you and look into this further for you. Thank you for your understanding, and we look forward to helping you resolve this.

Hi David, Thank you for sharing your feedback with us. We take this incredibly seriously. Authenticity is the foundation of KICKS CREW, and we stand behind every pair we sell. If you have any doubts, we want to prove it to you. Our team has already emailed you next steps on how to review your claims, please reply to that email so we can this issued resolved immediately. Thank you.

Hi Connor, Thank you for sharing your feedback with us. We're sorry to hear that you haven't received your package. According to the tracking information, the courier marked the package as "delivered" on the 22nd of July. Our team has reached out to you via email to follow up on your order and to assist with launching a missing package investigation if necessary. We appreciate your cooperation and look forward to resolving this with you.