KICKS CREW

Hi Claude, Thanks for sharing your feedback with us. Upon reviewing your order, we can confirm that it was placed on July 7th and dispatched on July 20th, which falls within KICKS CREW’s stated processing time of up to 10 business days. Once the package is handed over to the courier, a little additional time is needed for shipping. We’re happy to let you know that the package was successfully delivered on July 22nd. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Talia, Thank you for your feedback. At the moment, we’re unable to locate your order, as no order details were provided and we could not find any records under your name. Please feel free to reach out to us directly at [email protected] with your order details. We’ll be more than happy to assist you and look into this further for you. Thank you.

Hi zuhura, Thank you for sharing your feedback with us. We're sorry to hear that the shoes you received did not meet your expectations. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Johnna, Thanks for sharing your feedback with us. Upon reviewing your order, we can confirm that it was placed on July 11th and dispatched on July 22nd, which falls within KICKS CREW’s stated processing time of up to 10 business days. Once the package is handed over to the courier, a little additional time is needed for shipping. We’re happy to let you know that the package was successfully delivered on July 25th. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi John, Thank you for your feedback. Based on the information you’ve provided so far, we were unable to locate any orders associated with your details in our system. Please feel free to reach out to us directly at [email protected] with any additional information (such as your order number or the email used at checkout). We’ll be more than happy to assist you and look into this further for you. Thank you for your understanding, and we look forward to helping you resolve this.