KICKS CREW

Hi Paulette, Thank you for sharing your feedback with us. We're sorry to hear that the shoes you received did not meet your expectations. Upon reviewing your order, we can confirm that you received the correct size, Men's US 10. We would also like to clarify that KICKS CREW is a global marketplace. We do not stock products directly. Instead, all items are sourced from different sellers around the world and shipped to our warehouse for authentication before being dispatched to our customers. Due to this marketplace model, customers are responsible for any applicable fees related to returns or exchanges, including return shipping fees, reshipment fees, and any applicable taxes or duties. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Jules, Thanks for sharing your experience. We completely understand that unexpected fees can be frustrating. We would like to clarify that KICKS CREW is a global marketplace. We do not stock products directly; instead, items are sourced from different sellers around the world and shipped to our warehouse for authentication before being dispatched to our customers. Our prices cover the item cost and shipping to your country. Any additional fees you may encounter, such as import duties or taxes, are charged by your local government or authorities and are not collected by KICKS CREW. We try to provide information regarding these potential charges during checkout, but we understand they may still come as an unexpected expense. Due to this process, customers are responsible for any applicable fees, including import duties, taxes, return shipping fees, reshipment fees, or other related charges. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi e, We’re really sorry to hear the shoes didn’t hold up as expected. That is definitely disappointing. Since we operate as a marketplace for new items, we verify the quality and condition strictly upon arrival to ensure they get to you in perfect condition. However, once the shoes have been worn, we unfortunately cannot offer a warranty against wear and tear. We know that’s not the answer you were hoping for, but we appreciate you letting us know so we can keep an eye on feedback for this specific model. Thank you.

Hi CHARMAINE, Thanks for your feedback. We’re sorry to hear that the long wait for your order has been frustrating. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Pravin, Thank you for sharing your feedback with us. We take this incredibly seriously. Authenticity is the foundation of KICKS CREW, and we stand behind every pair we sell. If you have any doubts, we want to prove it to you. Our team has already emailed you next steps on how to review your claims, please reply to that email so we can this issued resolved immediately. Thank you.