KICKS CREW

Hi Alexis, Thanks for sharing your experience. We completely understand that unexpected fees can be frustrating. We would like to clarify that KICKS CREW is a global marketplace. We do not stock products directly; instead, items are sourced from different sellers around the world and shipped to our warehouse for authentication before being dispatched to our customers. Our prices cover the item cost and shipping to your country. Any additional fees you may encounter, such as import duties or taxes, are charged by your local government or authorities and are not collected by KICKS CREW. We try to provide information regarding these potential charges during checkout, but we understand they may still come as an unexpected expense. Due to this process, customers are responsible for any applicable fees, including import duties, taxes, return shipping fees, reshipment fees, or other related charges. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Ariel, Thank you for your feedback. We’re truly sorry to hear that the exchange process has been frustrating. We absolutely want it to be just as smooth as the purchase experience. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.

Hi Lisa, We’re truly sorry to hear about your experience and understand how frustrating this must feel. Regarding your order, there were periods when we did not receive any response or updates from your side, which affected the progress of the resolution. We also previously explained our Terms & Conditions regarding returns and exchanges policy, including that exchanges are only available for a different size of the same item. Thank you.