Hi Tressi,
Thanks for sharing your feedback with us.
Upon reviewing your order, we can confirm that it was placed on July 14th and dispatched on July 15th, which falls within KICKS CREW’s stated processing time. Once the package is handed over to the courier, a little additional time is needed for shipping.
We’re happy to let you know that the package was successfully delivered on July 22nd.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
Hi Jamila,
Thank you for sharing your feedback with us.
We take this incredibly seriously. Authenticity is the foundation of KICKS CREW, and we stand behind every pair we sell.
If you have any doubts, we want to prove it to you. Our team has already emailed you next steps on how to review your claims, please reply to that email so we can this issued resolved immediately.
Thank you.
L
LUBALENKOSI · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·
★★★★★
产品真伪
产品、交货时间
K
Keith Anderson · 写过 32 条评价 · 已认证 · 体验于 2026-07-22 ·
★★★★★
货物到达时内部有水损坏...
货物到达时内部和外部都有水损坏。 目前鞋子正在室外晾干并去除异味。 我不知道问题出在哪里。
KICKS CREW 回复2026-07-25
Hi Keith,
Thank you for taking the time to share your feedback. We’re sorry to hear that the shoes you received did not meet your expectations.
At KICKS CREW, we’re committed to ensuring a positive experience for every customer, and we’d truly appreciate the opportunity to make this right. Our team has just sent you a follow-up email to review your order details and provide further assistance.
Please kindly check your inbox (and spam folder) and stay in touch with us so we can work toward a resolution as quickly as possible.
Thank you for your understanding and continued support.
K
Keow · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
收到的产品符合预期，有双盒
交货快，物品符合预期。也得到了很好的优惠
P
Pru · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·
★★★★★
拒绝交换我的物品
拒绝将我的商品换成大一码，即使他们知道他们卖给我的事实是正品。您可以提议收取再次验证的费用。
KICKS CREW 回复2026-07-27
Hi Pru,
Thank you for sharing your feedback with us. We're sorry to hear that the shoes you received did not meet your expectations.
As KICKS CREW operates as a marketplace for new items, we carefully verify the authenticity, quality, and condition of every product upon arrival at our warehouse to ensure it reaches you in excellent condition.
Our KICKS CREW tags are an essential part of this verification process and are required under our Return & Exchange Policy. They help confirm that the item remains in its original authenticated condition. Unfortunately, if the KICKS CREW tags have been removed or are no longer intact, we are unable to process a return or exchange in accordance with our policy.
Thank you.
