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家居与园艺

Lamps Plus®

203 条评价

4.5203 条评价
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关于 Lamps Plus®

数据更新
网站
www.lampsplus.com
分类
家居与园艺
所在地
United States · Chatsworth
状态
待认证
近 12 个月
203 条评价
差评回复率
100%(19/19 条)
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Lamps Plus®靠谱吗?

Lamps Plus®(www.lampsplus.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 203 条用户评价,属于家居与园艺分类,口碑优秀。86% 的评价为 4 星及以上,6% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

最新订单是替换原来的...

最新订单是更换有缺陷的原件。客户服务周末不开放,所以到目前为止体验不是很好。希望这个替换订单能按时到达并保持最高质量。

Lamps Plus® 回复2026-07-20

Thank you for sharing your feedback. We're very sorry to hear you experienced issues with your purchase. It's important to us that we delivery quality products and would like to review this further. Please contact us at [email protected] with your order number in the subject line and the item thats defective. We look forward to hearing from you.

John Timberland 150W 景观变压器,带光电元件

因此,带有光电池装置的 39549 - John Timberland 150W 景观变压器在我们前院的受保护部分仅持续了 6 年。我预计这样的装置可以使用 15 到 20 年。我们现在正在订购另一个变压器,这样我们就不必拆掉灯并重新开始。

Lamps Plus® 回复2026-07-13

Thank you for sharing your feedback. We're very sorry to hear you experienced this issue. If you would like to speak to our product specialists to avoid any concerns in the future or have any additional questions, please call us at 877-704-2425.

不值得信赖!给我寄了一盏已经安装在别处的灯!

收到的灯实际上是由另一位客户安装并退回的 - 他们无意中将所有文件都留在了盒子里给该客户!

Lamps Plus® 回复2026-07-10

Thank you for your feedback. We sincerely apologize that the item you received appeared to have been previously returned. This is not the level of quality or service we strive to provide our customers. We have shared your feedback with the vendor for review and improvement. If you'd like to provide any additional details, please feel free to email us at [email protected]. We'd also be happy to assist with a new order and offer a discount. Thank you for bringing this to our attention. We truly appreciate your feedback and the opportunity to improve.

我已经准备好消除我所有的黑暗......

我准备扔掉所有看上去很暗的灯,并通过 Lamps Plus 找到了我所需要的东西。我喜欢我所有的新灯!我已经提到过这一点,事实上,还给我姐姐送了一盏灯。

公司对 Trustpilot 评论做出反应

将我的评级更新为 4 星,因为该公司对这篇原始评论做出了回应,并免除了最初收取的退货费用。 截至今天,我已收到全额退款。 他们不是 5 星的唯一原因是因为我必须经历这个过程才能首先得到这种类型的回应。 -------------------------------------------------------------------- 原评论: 我相信这是一个合法的网站和商店。 我以前从他们那里购买过,他们的名牌产品就是他们所说的。 然而,这只适用于您喜欢所购买的产品、对质量和外观感到满意并且不需要退货的情况。 在我上次从他们那里购买时,我买了 2 个吊灯和一个配套的吸顶灯。 我打开的第一盏吊灯损坏了。 很明显,“黄铜”固定环是涂有黄铜漆的廉价铝。 它有些地方被弯曲和刮掉了。 我决定不想在厨房里悬挂这种质量的东西,所以要求归还所有 3 个灯。 Lamps Plus 只承担损坏灯的运费,并要求我支付其他灯的费用。 这不是良好的客户服务或良好的业务。 花 31 美元来留住客户并表明您对产品的支持,而不是永远失去客户并在未来成为差评和其他受影响客户的自豪接受者。 去亚马逊或任何具有现代退货政策并支持其质量的地方购买您的灯具。

Lamps Plus® 回复2026-07-07

Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the pendant light you received and for the frustration surrounding the return process. We understand how disappointing it is when a product doesn't meet your expectations, especially when you're purchasing a coordinated set. After reviewing your order, we have gone ahead and waived the return fees for the remaining items. We hope this helps address your concerns and demonstrates our commitment to making things right. We truly appreciate your feedback, as it helps us identify opportunities to improve both our products and our customer experience. We regret that this situation left you with a negative impression and hope we'll have the opportunity to restore your confidence in us in the future.

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Lamps Plus® 回复2026-07-03

We’re very sorry to hear you experienced issues while browsing our website. We understand how frustrating that can be. In some cases, browser compatibility or internet connectivity can affect site performance. We recommend updating your preferred browser to the latest version to ensure all website features function properly. If you need any assistance or would like help placing an order, please don’t hesitate to call us at 1-800-782-1967 we’re always happy to help.

28 美元“退货费”

28 美元“退货费” 我要退货是因为产品广告尺寸不准确,所以我不需要支付退货费用。

Lamps Plus® 回复2026-06-30

We’re sorry to hear your order didn’t work out and that a return was needed. Product details are very important to us, as we strive to provide accurate information to ensure every purchase fits your needs. We’d appreciate the opportunity to review this further and look into the measurements with you. We’d also be happy to help you find an alternative fixture that better fits your space and can offer a discount on a new purchase. Please feel free to email us at [email protected] we're here to assist.