LASH BY MAYA

Hi Razia, We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. If your order has been delayed for several months and your refund request hasn’t been resolved, we’d genuinely like to investigate this and make it right. Please reply to this review with your order number or contact us at [email protected] or on WhatsApp +44 7458 114782 so we can locate your order and resolve this as quickly as possible. We appreciate your feedback, and we hope to have the opportunity to turn this experience around.

Hi Kaarina, We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide. We’d really like to investigate what happened and understand exactly where things went wrong, as this is certainly not normal. We’d still like the opportunity to make this right. Please contact us at [email protected] (or reply with your order number) or on WhatsApp +44 7458 114782, and we’ll personally review your case to ensure it is resolved as quickly as possible. Thank you for taking the time to share your feedback.

Hi Kaarina, We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide. We’d really like to investigate what happened and understand exactly where things went wrong, as this is certainly not normal. We’d still like the opportunity to make this right. Please contact us at [email protected] (or reply with your order number) or on WhatsApp +44 7458 114782, and we’ll personally review your case to ensure it is resolved as quickly as possible. Thank you for taking the time to share your feedback.

Hi, We're very sorry to hear about your experience, especially as this was intended to be a birthday gift. To clarify, our standard shipping is £2 for single-serum orders and free on larger orders, so we're sorry if there was any confusion regarding the delivery options available at checkout. That said, we completely understand your disappointment if your order did not arrive when expected. Please reach out to our support team with your order number and we'll be happy to investigate what happened with the shipment and assist you personally. Kind regards, Lash by Maya London

Hi, We're sorry to hear that you haven't had the experience you were hoping for. We'd love the opportunity to look into this with you, as results can vary depending on factors such as how long the serum has been used and how consistently it has been applied. Please reach out to our support team on Whatsapp at +44 7458 114782 with your order number and a few details about your usage, and we'll be happy to review your situation personally and help however we can. Kind regards, Lash by Maya Team

Hello Crys, We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide. It looks like there may have been a misunderstanding or delay on our side, and we sincerely apologize for that. We take commitments to our partners very seriously. Please contact us directly at this number so we can resolve this immediately and process your payment without any further delay: +44 7458 114782 We’re here to fix this as quickly as possible. Thank you for bringing this to our attention. — Lash by Maya Team

Hello Michael, We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide. It looks like there may have been a misunderstanding or delay on our side, and we sincerely apologize for that. We take commitments to our partners very seriously. Please contact us directly at this number so we can resolve this immediately and process your payment without any further delay: +44 7458 114782 We’re here to fix this as quickly as possible. Thank you for bringing this to our attention. — Lash by Maya Team

Hello Michael, We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide. It looks like there may have been a misunderstanding or delay on our side, and we sincerely apologize for that. We take commitments to our partners very seriously. Please contact us directly at this number so we can resolve this immediately and process your payment without any further delay: +44 7458 114782 We’re here to fix this as quickly as possible. Thank you for bringing this to our attention. — Lash by Maya Team

Hi Jelka, We’re very sorry to hear about your experience, as this is not what we aim to provide. Our formula is made with carefully selected ingredients and is designed to be gentle and safe for regular use. However, as with any cosmetic product, individual sensitivities can occur. We also offer a satisfaction or money-back guarantee, so you have absolutely nothing to worry about. Please contact us at [email protected] with your order details so we can review your case and offer you a suitable solution as quickly as possible. We remain at your disposal.

Hi, We’re very sorry to read your experience and take this kind of feedback extremely seriously. Our products are developed with carefully selected ingredients and are designed to be safe for cosmetic use. However, as with any skincare product applied near the eyes, individual sensitivities or improper use can sometimes lead to irritation. If you experienced a reaction, we strongly recommend stopping use immediately and seeking medical advice if needed. We would really like to investigate your case further and understand what happened. Please contact us at [email protected] with your order details so we can assist you properly and provide a suitable solution. Your safety and satisfaction are our top priorities.

Hi Sumeja, Thank you so much for your kind feedback, we truly appreciate it. We’re really happy to hear that you’re already seeing such great results and that you’re enjoying the product. Your support means a lot to us. If you ever need anything, feel free to reach out — we’re always here to help.

Hello Eve, We’re so sorry to hear that you didn’t get the results you expected. Results with eyelash serums can vary from person to person depending on the natural lash cycle, consistency of use, and individual factors. Most customers typically begin to see visible improvements within 6–12 weeks of daily use, but timelines can differ. We would also like to clarify that Lash by Maya is not a scam. Unfortunately, there are currently several fake websites and sellers impersonating our brand, and we are actively working to have them removed. Our only official website is: https://lashbymaya.com If your order was placed through a third-party website or marketplace, it may unfortunately not be an official product. We are currently taking action against these fraudulent sellers. Please feel free to contact us at [email protected] and our team will be happy to review your situation and offer a refund if applicable.

Hello Ozge, Thank you for sharing your detailed feedback and for taking the time to explain your experience. We’re glad to hear that you did notice improvements in lash length and thickness with consistent use. To clarify your main concern: our formula does not contain prostaglandins or prostaglandin analogs. The serum is formulated with cosmetic-grade ingredients and peptide-based complexes designed to support the natural lash cycle. Like many cosmetic products applied close to the eye area, some users may experience mild sensitivity depending on individual skin type or application method. This is why we always recommend applying a very thin line along the lash base once per day and avoiding excess product. Regarding manufacturing, all products are manufactured according to cosmetic regulatory standards clinical tests and quality control certificate before being distributed to our customers. We also appreciate your suggestion about clearer communication regarding the formula and will take this feedback into consideration. Transparency is very important to us. If you would like any additional information about the ingredients or your experience with the product, please feel free to contact our team at [email protected] and we will be happy to assist you further.