购买一款功能齐全的产品……
购买完全符合其广告宣传的产品。对头痛有很大帮助。优质产品!
CALLIXE(callixe.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 101 条用户评价,属于美丽与健康分类,口碑良好。82% 的评价为 4 星及以上,13% 为 1 星;商家回复了 94% 的差评。数据最后更新于 2026-08-10。
购买完全符合其广告宣传的产品。对头痛有很大帮助。优质产品!
雪儿和艾米丽非常乐意帮助我解决问题。 在建议我这样做后,我给颈部按摩器充电的时间更长了。 成功了。 我昨晚用过它,非常棒 谢谢你
我六月份从这家公司订购了 Thera 枕头。我将包裹运送到附近管理我的邮政信箱的企业。承运人首先在晚上营业时间结束后将包裹交付给商家,并且似乎将产品留在了商家门外(这是基于承运人的照片,Callixe 后来将其转发给我作为交货证明)。我不在城里,所以直到我回来才确认交货。我回来后,与该公司和毗邻的住宅楼交谈后,没有人能够确认他们已经收到包裹。 我把这件事告诉了 Callixe,他主动提出要寄一个替代品。对于第二次送货尝试(同一承运人,也是在营业结束后的晚上),我在家并在收到送货确认后几分钟跑到邮政信箱。再次,没有包裹。 在向 Callixe 解释情况时,他们发送了承运人的照片以确认交货。照片显示,包裹被留在了商店的门廊上,并标明它被留在了安全的地方。就背景而言,该企业位于繁忙的城市街道上。当我因交货失败而要求退款时,Callixe 表示,由于承运人有文件作为交货证明,他们无法为此订单退款。 虽然我了解此问题的部分责任由承运商(不是 USPS、UPS 或 FedEx)承担,但 Callixe 无法对此事承担任何责任并无法为 130 美元的产品退款,这是不可接受的。可以在多个地点与我沟通,告知承运人无法在下班后向邮政信箱或企业送货。承运人也可能被告知暂缓交货,直到提供更好的送货地址。 我建议感兴趣的客户不要与这家公司合作,特别是因为该产品有些通用并且可以在其他地方购买(我知道这一点是因为我最终从另一家公司订购了类似的产品,他们能够毫无问题地将其交付到邮政信箱)。 阅读其他一些评论,我还看到多个客户也遇到了非常相似的问题
Cher 是消费者喜爱的最完美的例子! 她非常乐于助人和友好。 我最初的经历是通过电话进行的,随后通过电子邮件进行了跟进。她立即回答了我的问题。 您再也没有比这更满意的客户了!
艾米丽让我的通话变得非常轻松,她花时间回答我的问题。 我需要添加一个新的送货地址,她帮助解决了这个问题。
雪儿立即回复并解决了我的担忧。她能够解决并推荐替代方案。总的来说,Cher 做得非常出色!
Hello Thaisha, Thank you for your review. Thank you for recognizing Cher's support. We're pleased she was able to address your concerns quickly and help you find an option that worked for you. We'll make sure she sees your review. We appreciate your feedback and thank you for choosing Callixe. Best, Callixe Team
我对该产品有很多疑问并多次需要帮助。 Mhariel 是一个救星!每次我发电子邮件时,她都很及时且乐于助人。她确实花费了时间、精力和关怀来确保我的所有问题都得到解决。如今拥有真实、高效、真诚的客户服务真是太好了。非常感谢!
Hello E Wentz, Thank you for your review. We're grateful you chose Callixe, and thank you for recognizing Mhariel's support. Answering questions is one thing, but making sure every concern is fully addressed is what makes the difference. We'll make sure Mhariel sees your review. We appreciate your kind words and hope you continue enjoying your Thera Pillow. Best, Callixe Team
送货公司声称存在各种送货问题。但我们有完整的闭路电视录像显示没有任何尝试。CALLIXE 一直陪伴着我们,及时回复我们所有的邮件并追赶快递员直到邮件送达。干得好!
Hello Jim Thank you for your review. We appreciate you sharing your experience. While the delivery challenges were frustrating, we're pleased our team could stay with you throughout the process and keep following up until your order arrived. Thank you for recognizing our team's dedication, and for your patience along the way. We hope you enjoy your purchase. Best, Callixe Team
当我的包裹收到延迟时,雪儿立即给我回信,并在整个交付过程中保持联系。她的电子邮件非常令人放心且专业。
Hello Paul, Thank you for your review. Delays can be frustrating, so we're pleased Cher could keep you informed and continue following up until your package arrived. We'll make sure your review reaches her. Thank you for your patience throughout the process. We hope you enjoy your purchase. Best, Callixe Team
Mhariel 是一位出色的客户服务代表。她竭尽全力帮助我解决这个问题。她很有礼貌、简洁、尊重,尽管我遇到了问题,但与 Mhariel 合作很愉快!
Hello Angela, Thank you for your review. Thank you for recognizing Mhariel. Taking the time to answer every question and making sure nothing was left unanswered clearly made a difference, and we'll make sure your review reaches them. Thank you for choosing Callixe. We wish you all the best. Best, Callixe Team
我真的很喜欢这个治疗枕,但是由于我复杂的颈部问题,我出现了一些我不喜欢的症状。 Callixe 的 Cher 竭尽全力确保我对我的决定感到满意,要么寄回枕头,要么保持 50% 的折扣。我选择保留枕头并将其作为礼物送给某人。如果你想尝试这个枕头,我会尝试,毕竟你会失去什么?谢谢卡利克斯和雪儿!优秀的客户服务。我很高兴。 此致, 海伦
Hello Helen, Thank you for your review. We're so glad to hear that Cher was able to help you find the option that worked best for you. While we're sorry the Thera Pillow wasn't the right fit for your specific needs, we appreciate you giving it a try and finding it a new home where it can hopefully be enjoyed. Thank you for recognizing Cher's support and for your kind recommendation. We'll be sure to share your thoughtful feedback with them. Your willingness to share both your experience and your positive interaction with our team means a great deal to us. We appreciate your support and wish you all the best. Best, Callixe Team
Meena 帮助我的客户服务请求退款,并且非常友善地提供退款,没有任何问题。谢谢
Hello Happy traveler, Thank you for your review. Thank you for your kind words about Meena. We're pleased to hear she was able to help with your refund request and make the process easy for you. We'll be sure to pass along your feedback. We appreciate your support and wish you all the best. Best, Callixe Team
我不小心购买了商品,Emily 很快就帮我退了卡并取消了订单。她很友善,乐于助人。她知识渊博,反应敏捷。通话以一种让我微笑的方式结束,而我最初是哭着打电话的。谢谢你,艾米丽。
Hello Nicole, Thank you for your review. We're so pleased to hear that Emily was able to turn a stressful moment into a positive experience for you. Thank you for taking the time to recognize her kindness, professionalism, and the care she showed while helping resolve your order. We'll be sure to share your thoughtful words with her. Thank you again for your kind feedback, and we wish you all the best. Best, Callixe Team
我订购了 Thera 枕头,希望它能帮助缓解我的慢性颈部疼痛,因为我的颈部根本没有弯曲。不幸的是,我无法在几天内测试枕头。我试着慢慢调整,但我的脖子不接受!它变得疼痛、僵硬并且发炎。在向医生寻求帮助后,他建议我不再使用它。 我联系 Callixe 的客户支持寻求退款。我对从 MHARIEL 收到的极其迅速的回复感到惊喜。 从第一封电子邮件开始,Mhariel 就很友善、善解人意、专业,并且真诚地致力于帮助我。我提出的每个问题都得到了及时答复,整个退货过程都得到了细心和礼貌的处理。 在当今世界,卓越的客户服务很难找到,但 Mhariel 在各方面都超出了我的期望。他们的耐心、同情心和愿意加倍努力的态度将原本令人沮丧的经历变成了非常积极的经历。 我真诚地希望 Mhariel 因提供如此出色的客户服务而获得应有的认可。他们是贵公司的巨大资产,我衷心感谢他们的帮助。
Hello, Thank you for your review. We appreciate you giving the Thera Pillow a try, and we're sorry to hear it wasn't the right fit for your specific needs. Every person responds differently, and we completely respect your decision to follow your doctor's advice. Thank you for taking the time to recognize Mhariel. It means a lot to know they made you feel heard and supported every step of the way. We'll be delighted to pass along your thoughtful feedback and recognition to them. We appreciate you sharing your experience, and we wish you comfort, good health, and all the best moving forward. Best, Callixe Team
米娜是我的通讯员,她马上就赶到了。 我喜欢她快速回答我的方式。 我和很多客户服务代表打过交道,通常你不会像她那样得到同理心。 我的包裹花了几周时间才收到,但当它到达时,它是完美的。我丈夫喜欢这个枕头! 谢谢米娜!
Hello Teresa, Thank you for your review. We're delighted to hear you're enjoying your Thera Pillow and that you're finding the massage, vibration, and traction features helpful. It's also wonderful to know your order arrived within the expected 2 business days and that our team was able to provide prompt and helpful support throughout your experience. We're so pleased your order arrived on time and that you're already enjoying your Thera Pillow. Wishing you many relaxing sessions ahead. Best, Callixe Team
Meena 从始至终为我的 Callixe 订单提供了卓越的客户服务。她几乎立即回应了我的担忧,以专业的态度处理了一切,并确保问题得到充分解决,令我满意。如此及时、礼貌、高效的服务是很少见的。我真的很感谢她致力于帮助客户并让客户获得积极的体验。谢谢你,米娜!
Hello Kera, Thank you for your review. We're delighted to hear Meena was able to provide the prompt, professional, and attentive support you deserved. Knowing she responded quickly, addressed your concerns from start to finish, and made sure everything was resolved to your satisfaction is wonderful to hear. Your thoughtful feedback means a great deal, and we'll be sure to share your kind words with Meena. Thank you for recognizing her dedication and for choosing Callixe. Best, Callixe Team
喜欢我的枕头 - 它会振动、按摩并具有牵引功能,可以让您的脖子向上并保持几秒钟 - 感觉很棒,而且客户服务非常有帮助 - 我订购了 2 天送货服务,尽管它说稍后会到,但确实在 2 个工作日内到达 - 响应非常好且快速
Hello Carla, Thank you for your review. We're delighted to hear you're enjoying your Thera Pillow and that you're finding the massage, vibration, and traction features helpful. It's also wonderful to know your order arrived within the expected 2 business days and that our team was able to provide prompt and helpful support throughout your experience. Thank you for taking the time to share your feedback. We truly appreciate your support. Best, Callixe Team
我最近购买了一个 Callixe 枕头,需要一些支持来帮助我最初使用它。 我从 Chona 团队之一那里得到的支持非常有帮助,而且反应非常迅速。 我非常感谢这种出色的支持。
Hello Pip, Thank you for your review. We're so pleased to hear Chona was able to help you get started with your Thera Pillow. Knowing her prompt responses and helpful guidance made your experience a positive one is wonderful to hear. Thank you for taking the time to recognize Chona's excellent support. We'll be sure to share your kind words with her. Best, Callixe Team
虽然我没有从枕头上得到缓解,但我对没有麻烦的退货感到非常高兴,而且与 Meena 一起工作非常专业。
Hello Erika, Thank you for your review. While we're sorry the Thera Pillow wasn't the right fit for you, we're pleased to hear the return process was smooth and hassle free. It's also wonderful to know Meena was able to provide the professional support you deserved throughout the process. Thank you for taking the time to recognize Meena's service. We'll be sure to share your kind words with her. Best, Callixe Team
枕头并没有给我带来多少安慰,所以我联系了 Callixe 处理退款。帮助我的客户服务代表是 Meena。她做得很好。她指导我完成退款流程,并确保我的所有需求都得到满足。她提供了非常好的客户服务。
Hello Pamela, Thank you for your review. While we're sorry the Thera Pillow wasn't the right fit for you, we're so pleased to hear Meena made the refund process smooth and ensured your concerns were taken care of. Knowing you felt supported throughout the process and received the level of service you deserved means a great deal. We'll be sure to share your kind words with Meena. Thank you for taking the time to recognize her efforts. Best, Callixe Team
共 101 条符合条件的评价