CALLIXE

Dear Jaeluhh, Thank you for your review. We're delighted to hear Cher provided excellent communication and made the replacement process a smooth experience for you. Thank you for taking the time to recognize her efforts. We'll be sure to share your kind words with her. Best, Callixe Team

Hello Abby, Thank you for your review. We're sorry to hear about your experience and understand how frustrating it is when an order doesn't arrive. After reviewing the information available, we were unable to locate an order associated with the details provided. Based on our records, it appears this purchase was not placed through Callixe. If you believe the order was made through our website, please contact us at [email protected] with your order number or the email address used at checkout, and we'll be happy to investigate further. Best, Callixe Team

Hello Karen, Thank you for your review. We're sorry to hear about your experience and understand how frustrating it must have been to repeatedly see a promotion that didn't match the offer available at checkout. When you contacted our support team, we requested the screenshots so we could identify the specific advertisement and explain the promotion as accurately as possible. Based on the information provided, it appeared to be an older promotion that had already ended. Unfortunately, advertisements on third party platforms can sometimes continue to appear after a campaign has finished, even though the promotion is no longer active. We appreciate you taking the time to bring this to our attention, and we'll continue working to ensure outdated advertisements are removed as quickly as possible. Best, Callixe Team

Hello MCE, Thank you for your review. We're sorry to hear the Thera Pillow wasn't the right fit for you. We appreciate your honest feedback and will be sure to share it with our Product team as we continue improving our products. We're delighted to hear that Meena was able to help make the return process a smooth one. Thank you for recognizing her patience and knowledge. We'll be sure to share your kind words with her. Best, Callixe Team

Hello Sunny, We appreciate you taking the time to share your experience. We're sorry to hear about the confusion regarding the promotion you saw. When you contacted our support team, they requested screenshots so they could identify the specific advertisement and explain the promotion as accurately as possible. Based on the information provided, it appeared to be an older promotion that had already ended. Unfortunately, advertisements on third-party platforms can sometimes continue to appear even after a campaign has finished, which can understandably cause confusion. We understand why this was disappointing and appreciate you bringing it to our attention. Feedback like yours helps us identify situations where outdated advertisements may still be circulating. We’re sorry to hear we weren’t able to earn your business, and we wish you all the best in finding the product that’s right for you. Best, Callixe Team

Hello C. Wilner, Thank you for your review. We're delighted to hear your Thera Pillow has become part of your daily routine and that you're enjoying the massage cycle and soothing heat. Knowing it's helping provide comfort from your pain and stiffness is wonderful to hear. We also love your idea for a product designed for painful feet and will be sure to pass your suggestion along to our Product team. Best, Callixe Team

Hello Lilly, Thank you for your review. We're so pleased to hear you had a positive experience with our support team. Providing prompt, professional, and caring service is something we strive for, and we're glad we could help address your concerns. Thank you for your kind words and for choosing Callixe. Best, Callixe Team

Hello Lynne, | Thank you for your review. We're delighted to hear Mhariel provided quick, kind, and excellent service. Thank you for taking the time to recognize their efforts. We'll be sure to share your kind words with Mhariel. Best, Callixe Team

Hello Kelly, Thank you for your review. We're sorry to hear that your experience has left you feeling this way. We have reviewed your case and found that our support team has been in contact with you over the past two months to help troubleshoot the issue with your pillow. During that time, we consistently requested a short video of the device so our Product team could verify the fault and determine the appropriate resolution. Unfortunately, we were unable to move forward because we never received the requested video. Our phone support is available during limited business hours, but our email support team has continued to respond and work with you throughout your case. We remain happy to help and would still encourage you to send the requested video to [email protected] so we can review the issue and work toward a resolution as quickly as possible. Best, Callixe Team

Hello Amanda, Thank you for your review. We're sorry to hear the Thera Pillow didn't meet your expectations. We appreciate you taking the time to share your feedback regarding the massage, traction, and noise, as well as your experience with the return process. We understand your concerns about return shipping costs. If you have any questions or need further support, our team is always happy to help and ensure the return process is as smooth as possible. Your feedback is important to us, and we'll be sure to share it with our team as we continue working to improve both our products and overall customer experience. Best, Callixe Team

Hello Joe, Thank you for your review. We're so glad to hear you're enjoying your Thera Pillow and that you had such a positive experience with our support team. Providing friendly, responsive service is just as important to us as delivering products our customers enjoy. Thank you for your kind words and for choosing Callixe. We look forward to serving you again. Best, Callixe Team

Hello Milan, Thank you for your review. We're so pleased to hear you had a positive experience with our support team. Providing prompt, professional, and caring service is something we strive for, and we're glad we could help address your concerns. Thank you for your kind words and for choosing Callixe. Best, Callixe Team

Hello Troy, Thank you for your review. We're delighted to hear you had such a positive experience. Providing caring, professional, and personalized support is something we strive for, and we're glad your wife's order was successfully delivered and that you felt genuinely cared for throughout the process. Thank you for your kind words and for choosing Callixe. Best, Callixe Team

Hello Melissa Thank you for your review. While we're sorry the Thera Pillow didn't provide the relief you were hoping for, we're truly grateful you gave it a try. It's wonderful to hear that your experience with our support team made a positive difference. Providing thoughtful, professional, and compassionate support is something we strive for, and we're glad your concerns were handled with care throughout the process. Thank you for your kind words and for sharing your experience. Best, Callixe Team

Hello Lisa, Thank you for your review. We're thrilled to hear you're enjoying your Thera Pillow and that our support team was able to quickly resolve the issue with your replacement. Providing reliable products backed by responsive, caring service is what we strive for every day. Thank you for your kind words and for sharing your experience. It means a great deal to us. Best, Callixe Team

Hello Jack, Thank you for your review. We're sorry to hear that the packaging didn't meet your expectations, and we'll be sure to share your feedback with our team. At the same time, we're delighted to hear that Cher was able to turn your experience around by providing the support you needed and making the return process smooth. We'll be sure to share your kind words with her as well. Best, Callixe Team

Hello Richard, Thank you for your review. We appreciate you taking the time to update your review. We're glad we were able to resolve this matter by processing your refund. Throughout the process, our team requested photos and a short video to help verify the reported concerns and determine the appropriate resolution. While we understand this may have felt frustrating, these steps help us investigate product-related issues fairly and accurately. We also appreciate your feedback regarding the overall experience and will share it with our team as we continue working to improve our support process. Best, Callixe Team

Hello K E, Thank you for your review. We're sorry to hear you initially experienced an issue with your Thera Pillow, but we're delighted to know it was resolved and that you had such a positive experience with our support team. Providing patient, professional, and caring support is something we strive for, and it's wonderful to hear your concerns were handled with the attention they deserved. Thank you for your kind words and for sharing your experience. Best, Callixe Team

Dear Mona Lisa, Thank you for your review. We're sorry to hear that the product wasn't the right fit for you, but we're delighted to hear that Mhariel provided you with professional, courteous, and attentive support throughout your experience. We'll be sure to share your kind words with Mhariel. Thank you for recognizing her dedication and for giving Callixe a try. Best, Callixe Team

Hello Rhiannon, Thank you for your review. We're delighted to hear that you had a positive experience with our support team. Providing kind and timely assistance is always our goal, and we truly appreciate you taking the time to share your feedback. Best, Callixe Team