CALLIXE

Hello Maggie, Thank you for your review. Thank you for taking the time to recognize Meena. We're so pleased she was able to work with you to resolve the issue with your back massager quickly and to your satisfaction. Hearing that you felt treated with kindness and professionalism is exactly the experience we strive to provide. Your generous words will mean a lot to Meena, and we'll be sure to share them with her. Thank you for choosing Callixe and for sharing your experience. Best, Callixe Team

Hello Susan Thank you for your review. We're so glad Cher was able to provide the understanding and support you needed. It's wonderful to hear she helped make the process easier and found a solution that worked for your circumstances. While we're sorry the product wasn't the right fit for your needs, we truly appreciate you giving it a try and for your thoughtful decision to pass it on to someone who may benefit from it. Best, Callixe Team

Hello Chelsea, Thank you for your review. We're so pleased to hear Chona made your return process a positive experience. We'll be sure to share your kind words with her. Thank you for recognizing her dedication to providing friendly and helpful support. Best, Callixe Team

Hello Ah, Thank you for your review. We take feedback seriously and carefully reviewed the information available to us. Unfortunately, we were unable to locate any order matching the details provided in your review, and despite requesting additional order information, none was provided. Based on the information available, we are unable to verify that this purchase was made through Callixe. If you believe you ordered directly from us, please contact [email protected] with your Callixe order number so we can investigate further. Best, Callixe Team

Hello Steven, Thank you for your review. We're delighted to hear Mhariel was able to make such a positive impression. Going above and beyond to help our customers is something we strive for, and we're so pleased your experience reflected that. We'll be sure to share your kind words with Mhariel. Best, Callixe Team

Hello Teresa, Thank you for your review. It was a pleasure helping you, and I'm so glad I could stay with you until everything was resolved. Knowing that you felt supported throughout the process and that you'd recommend Callixe to others means a great deal. Thank you for taking the time to recognize Meena's service. Your kind words are sincerely appreciated, and we're grateful we could turn your experience into a positive one. Best, Callixe Team

Hello Chelsea, Thank you for your review. We're sorry to hear you feel this way. Unfortunately, we were unable to locate an order based on the information provided in your review, so we're unable to verify the details of your experience. Callixe is an independent brand, and we stand behind our products and customer support. If you've purchased from us, please contact [email protected] with your order details so we can investigate your concerns and help resolve them. Best, Callixe Team

Hello Ivo, Thank you for your review. We're so pleased to hear that Emily and Cher were able to address your concerns and resolve everything quickly. We'll be sure to share your kind words with them, and I'm sure they'll be happy to know they made a positive difference to your experience. Thank you for recommending us to your friends and family. Your support means a lot, and we appreciate you taking the time to share your experience. Best, Callixe Team

Hello Bernard, Thank you for your review. We're sorry to hear how frustrating this experience was for you. Our review of your correspondence shows that our team remained in contact with you throughout the process, providing updates and guidance as we worked to help resolve the delivery issue. As explained, when a package is delivered to a USPS parcel locker, the locker assignment and retrieval details are managed directly by USPS and are not shared with the merchant. For that reason, we encouraged you to contact your local USPS office, as they are the only ones who can provide the parcel locker information needed to retrieve the package. We're pleased that you were ultimately able to retrieve your order with the guidance provided by our support team. While we understand the experience was frustrating, we're glad we could help bring it to a resolution. Best, Callixe Team

Hello Ana, Thank you so much for taking the time to share your experience. We're sorry the Thera Pillow wasn't able to provide the relief you had hoped for your mom. We understand how much you wanted it to help, and we appreciate you giving it a try. We're so grateful for your kind words about your experience with our support team. It means a great deal to know that Meena was able to make the process easier for you. We'll be sure to share your feedback with her, and we're certain it will make her day. Thank you again for your trust and support. We truly appreciate it and hope to have the opportunity to serve you again in the future. Warm regards, CALLIXE Team

Hello Beth, Thank you so much for taking the time to share your experience. We're delighted to hear that MHARIEL was able to resolve your concern so quickly. Knowing that you had the best customer service experience means a great deal to us, and we'll be sure to share your kind words with MHARIEL. Thank you again for your trust and support. We truly appreciate your feedback and look forward to serving you again in the future. Warm regards, CALLIXE Team

Hello Jessica, Thank you for your review. We're delighted to hear Meena was able to address your concerns and help arrange a replacement. Thank you for recognizing her dedication and commitment to finding a resolution. We'll be sure to share your kind words with her. It's wonderful to know your experience has given you the confidence to return to Callixe in the future. Best, Callixe Team

Hello Klenton, Thank you for your review. We're sorry to hear the Thera Pillow didn't meet your expectations. We understand that every person's needs and preferences are different, and while many customers find it beneficial, experiences can vary from person to person. We also offer a 90 day return policy for customers who feel the product isn't the right fit, and our support team is always happy to help guide them through the process. Best, Callixe Team

Hello Chris, Thank you for your review. We're delighted to hear you're enjoying your Thera Pillow and that Meena was able to provide the support you were hoping for. Thank you for recognizing her prompt responses and commitment to finding a solution. We'll be sure to share your kind words with her. We also appreciate your recommendation and are pleased to hear the Thera Pillow has been a positive experience for you. Best, Callixe Team

Hello Bonnie. Thank you for your review. We appreciate you taking the time to share your experience, even though your original order was unfortunately lost in transit. We're so pleased Meena was able to help throughout the process by investigating the shipment, arranging a replacement, and keeping you updated along the way. We know how frustrating shipping issues can be, and we're glad her communication and support helped make the situation a little easier. We hope your replacement Thera Pillow arrives soon and that it provides the comfort you're looking for. Thank you for giving us the opportunity to make things right. Best, Callixe Team

Hello Kerry, Thank you for your review. We're delighted to hear Emily provided professional, efficient, and kind service. Thank you for taking the time to recognize her efforts. We'll be sure to share your kind words with her. Best, Callixe Team

Hello Denise Allen, Thank you for your review. We're sorry to hear about your experience. After several email exchanges with our support team, we carefully reviewed the order number, invoice, and the information you provided. Based on that investigation, we confirmed that the order details were not associated with any purchase made through Callixe and that the invoice was not issued from our website. We understand how disappointing this situation is, especially if you received a product that did not meet your expectations. However, as this purchase was not made through Callixe, we are unable to take action on an order placed with another retailer. We encourage you to contact the seller you purchased from directly, as they will be in the best position to assist you. Best, Callixe Team

Hello Sophie, Thank you for your review. We're delighted to hear you love your experience and are enjoying your Thera Pillow. Thank you for choosing Callixe and for taking the time to share your feedback. Best, Callixe Team

Hello Ezgi, Thank you for your review. We're delighted to hear Meena made your experience a great one. We also appreciate your feedback about the massage intensity, as experiences and preferences can vary from person to person. We'll be sure to share your comments with our Product team as we continue improving our products. Best, Callixe Team

Hello Kathy, Thank you for your review. We're so pleased to hear Emily was able to help you get your Thera Pillow up and running. Thank you for recognizing her patience and kindness. We'll be sure to share your wonderful feedback with her. It's great to know she made the process easy and helped turn your experience into a positive one. Best, Callixe Team