Buying a product that did exactly what…
Buying a product that did exactly what it advertised. Helped tremendously with headaches. Quality product!
About CALLIXE
Data updated- Website
- callixe.com
- Category
- Beauty & Well-being
- Location
- United States · Glendale
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 94% (15/16)
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Is CALLIXE legit?
CALLIXE (callixe.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
Cher and Emily was great in helping ne…
Cher and Emily was great in helping ne resolve my issue. I charged my neck massager longer after suggesting if I did that. It worked . I used it last night and it was wonderful Thank you
Pretty Scammy Stuff
I ordered a Thera Pillow from this company in June. I had the package delivered to a business nearby that manages my PO Box. The carrier first delivered the package to the business at night after store hours and seemingly left the product outside of the door of the business (this is based off of the carrier’s photos which Callixe later forwarded to me as proof of delivery). I was out of town, so I was unable to confirm delivery until I returned. Upon my return, after speaking with the business and the adjoining residential building, no one could confirm that they had received the package. I related this to Callixe, who offered to send a replacement. For the second delivery attempt (same carrier, also at night after the business had closed), I was at home and ran over to the PO Box a few minutes after I received the delivery confirmation. Again, there was no package. When explaining the situation to Callixe, they sent the carrier’s photos to confirm delivery. The photos showed the package was left on the stoop of the business and marked that it was left in a safe location. For context , this business is located on a busy city street. When I asked for a refund due to a failure in delivery, Callixe communicated that since the carrier had documentation as proof of delivery, they were not able to issue a refund for this order. While I understand that part of the responsibility for this issue falls on the carrier (which is not USPS, UPS, or FedEx), Callixe’s inability to take any responsibility for this matter and issue a refund for a $130 product is unacceptable. Communication could have been made to me at multiple points about the carrier’s inability to deliver to a PO Box or a business after hours. The carrier could have also been told to withhold the delivery until a better shipping address was given. I would advise interested customers to not work with this company, especially as this product is somewhat generic and can be purchased elsewhere (I know this because I ultimately ordered a similar product from a different company and they were able to deliver it to the PO Box with no issue). Reading some of these other reviews, I also see multiple customers who had a very similar issue
Cher was the most perfect example of…
Cher was the most perfect example of what consumers love! She couldn't have been more helpful and friendly. My initial experience was on the phone and was followed up on e-mail. She responded to my questions immediately. You couldn't have a more satisfied customer!
Emily made my call extremely easy and…
Emily made my call extremely easy and she took the time with my questions. I needed to add a new shipping address and she helped to fix it.
Amazing representative
Cher responded immediately and addressed my concerns. She was able to solve and recommend an alternative option. Overall, Cher did an amazing job!
Reply from CALLIXE2026-08-07
Hello Thaisha, Thank you for your review. Thank you for recognizing Cher's support. We're pleased she was able to address your concerns quickly and help you find an option that worked for you. We'll make sure she sees your review. We appreciate your feedback and thank you for choosing Callixe. Best, Callixe Team
Great Customer Service!
I had many questions and needed assistance numerous times about the product. Mhariel was a life saver! She was prompt and helpful each time I emailed. She really took the time, effort and care to be sure all of my issues were addressed. It is so nice to have true, effecient and genuine customer service these days. Much appreciated!
Reply from CALLIXE2026-08-07
Hello E Wentz, Thank you for your review. We're grateful you chose Callixe, and thank you for recognizing Mhariel's support. Answering questions is one thing, but making sure every concern is fully addressed is what makes the difference. We'll make sure Mhariel sees your review. We appreciate your kind words and hope you continue enjoying your Thera Pillow. Best, Callixe Team
Stood with us throughout
There were problems with the delivery company claiming various delivery issues. But we have full cctv footage showing no attempts were made.CALLIXE stuck with us and promptly answered all our mails and chased couriers until it was delivered. Well done!
Reply from CALLIXE2026-08-07
Hello Jim Thank you for your review. We appreciate you sharing your experience. While the delivery challenges were frustrating, we're pleased our team could stay with you throughout the process and keep following up until your order arrived. Thank you for recognizing our team's dedication, and for your patience along the way. We hope you enjoy your purchase. Best, Callixe Team
Great customer service from Cher
When there was a delay in receiving my package Cher immediately wrote back to me and stayed in touch throughout the time it took to get the delivery worked out. Her emails were very reassuring and professional.
Reply from CALLIXE2026-08-07
Hello Paul, Thank you for your review. Delays can be frustrating, so we're pleased Cher could keep you informed and continue following up until your package arrived. We'll make sure your review reaches her. Thank you for your patience throughout the process. We hope you enjoy your purchase. Best, Callixe Team
Mhariel is an exceptional customer…
Mhariel is an exceptional customer service representative. She went above and beyond to help me resolve this matter. She was polite, concise and respectful, even though I had an issue it was a pleasure working with Mhariel!
Reply from CALLIXE2026-08-07
Hello Angela, Thank you for your review. Thank you for recognizing Mhariel. Taking the time to answer every question and making sure nothing was left unanswered clearly made a difference, and we'll make sure your review reaches them. Thank you for choosing Callixe. We wish you all the best. Best, Callixe Team
I really liked the therapillow
I really liked the therapillow, however with my complex neck problems I was getting some symptoms that I did not like. Cher at Callixe went above and beyond to make sure I was happy with my decision to either send back the pillow or keep it at 50% off. I chose to keep the pillow and gift it to someone. If your thinking of trying this pillow, I would try, after all what do you have to lose? Thank You Callixe and Cher! Excellent customer service. I'm very pleased. Sincerely, Helen
Reply from CALLIXE2026-08-07
Hello Helen, Thank you for your review. We're so glad to hear that Cher was able to help you find the option that worked best for you. While we're sorry the Thera Pillow wasn't the right fit for your specific needs, we appreciate you giving it a try and finding it a new home where it can hopefully be enjoyed. Thank you for recognizing Cher's support and for your kind recommendation. We'll be sure to share your thoughtful feedback with them. Your willingness to share both your experience and your positive interaction with our team means a great deal to us. We appreciate your support and wish you all the best. Best, Callixe Team
Meena helped my customer service
Meena helped my customer service request for a refund and was very kind to offer it with no issues. Thank you
Reply from CALLIXE2026-08-07
Hello Happy traveler, Thank you for your review. Thank you for your kind words about Meena. We're pleased to hear she was able to help with your refund request and make the process easy for you. We'll be sure to pass along your feedback. We appreciate your support and wish you all the best. Best, Callixe Team
I made an accidental purchase
I made an accidental purchase, and Emily was able to quickly help refund my card and cancel my order. She was kind and helpful. She was knowledgeable and quick. The call ended in a way that left me smiling, when i had initially called in tears. Thank you, Emily.
Reply from CALLIXE2026-08-07
Hello Nicole, Thank you for your review. We're so pleased to hear that Emily was able to turn a stressful moment into a positive experience for you. Thank you for taking the time to recognize her kindness, professionalism, and the care she showed while helping resolve your order. We'll be sure to share your thoughtful words with her. Thank you again for your kind feedback, and we wish you all the best. Best, Callixe Team
Best Customer Service, should they be needed.
I ordered the Thera Pillow in hopes that it would help with my chronic neck pain, as I have no curvature in my neck at all. Unfortunately, I was not able to test out the pillow any longer than a few days. I tried to take it slow, to get adjusted, but my neck was not accepting! It became painful, stiff and very inflamed. After seeking help from my Dr., I was advised to no longer use it. I contacted Callixe’s Customer Support to seek a refund. I was pleasantly surprised by the incredibly prompt response I received from MHARIEL. From the very first email, Mhariel was kind, understanding, professional, and genuinely committed to helping me. Every question I had was answered promptly, and the entire return process was handled with care and courtesy. In today’s world, exceptional customer service can be hard to find, but Mhariel exceeded my expectations in every way. Their patience, compassion, and willingness to go the extra mile turned what could have been a frustrating experience into a very positive one. I truly hope Mhariel receives the recognition they deserve for providing such outstanding customer service. They are a tremendous asset to your company, and I sincerely appreciate all of their help.
Reply from CALLIXE2026-08-07
Hello, Thank you for your review. We appreciate you giving the Thera Pillow a try, and we're sorry to hear it wasn't the right fit for your specific needs. Every person responds differently, and we completely respect your decision to follow your doctor's advice. Thank you for taking the time to recognize Mhariel. It means a lot to know they made you feel heard and supported every step of the way. We'll be delighted to pass along your thoughtful feedback and recognition to them. We appreciate you sharing your experience, and we wish you comfort, good health, and all the best moving forward. Best, Callixe Team
Meena was my correspondent and she was…
Meena was my correspondent and she was on it right away. I love how she answered me quickly. I have dealt with many customer service reps and usually you would not get empathy as she has given me. My package was weeks to get but when it arrived it was perfect. My husband loves the pillow! Thanks Meena!
Reply from CALLIXE2026-08-05
Hello Teresa, Thank you for your review. We're delighted to hear you're enjoying your Thera Pillow and that you're finding the massage, vibration, and traction features helpful. It's also wonderful to know your order arrived within the expected 2 business days and that our team was able to provide prompt and helpful support throughout your experience. We're so pleased your order arrived on time and that you're already enjoying your Thera Pillow. Wishing you many relaxing sessions ahead. Best, Callixe Team
Meena provided exceptional customer…
Meena provided exceptional customer service from start to finish on my Callixe order. She responded to my concern almost immediately, handled everything with professionalism, and made sure the issue was fully addressed to my satisfaction. It’s rare to receive such prompt, courteous, and efficient service. I truly appreciate her dedication to helping customers and making the experience a positive one. Thank you, Meena!
Reply from CALLIXE2026-08-03
Hello Kera, Thank you for your review. We're delighted to hear Meena was able to provide the prompt, professional, and attentive support you deserved. Knowing she responded quickly, addressed your concerns from start to finish, and made sure everything was resolved to your satisfaction is wonderful to hear. Your thoughtful feedback means a great deal, and we'll be sure to share your kind words with Meena. Thank you for recognizing her dedication and for choosing Callixe. Best, Callixe Team
Love my pillow- great customer service
Love my pillow - it vibrates, massages and has a traction feature that lives your neck up and holds it for few seconds - feels great plus customer service was very helpful - I ordered 2 day delivery and even though it said it was coming later it did arrive 2 business days - very nice and fast response
Reply from CALLIXE2026-08-03
Hello Carla, Thank you for your review. We're delighted to hear you're enjoying your Thera Pillow and that you're finding the massage, vibration, and traction features helpful. It's also wonderful to know your order arrived within the expected 2 business days and that our team was able to provide prompt and helpful support throughout your experience. Thank you for taking the time to share your feedback. We truly appreciate your support. Best, Callixe Team
I recently purchased one of the Callixe…
I recently purchased one of the Callixe pillows and needed some support to initially assist me with using it. The support I received from one of the team Chona was very helpful and incredibly responsive. I am most appreciated for that support which was excellent.
Reply from CALLIXE2026-08-03
Hello Pip, Thank you for your review. We're so pleased to hear Chona was able to help you get started with your Thera Pillow. Knowing her prompt responses and helpful guidance made your experience a positive one is wonderful to hear. Thank you for taking the time to recognize Chona's excellent support. We'll be sure to share your kind words with her. Best, Callixe Team
Not for me but their no hassle return is exceptional
Although I did not find relief from the pillow, I was very pleased by the no hassle return and Meena was very professional to work with.
Reply from CALLIXE2026-08-03
Hello Erika, Thank you for your review. While we're sorry the Thera Pillow wasn't the right fit for you, we're pleased to hear the return process was smooth and hassle free. It's also wonderful to know Meena was able to provide the professional support you deserved throughout the process. Thank you for taking the time to recognize Meena's service. We'll be sure to share your kind words with her. Best, Callixe Team
The pillow provided very little relief…
The pillow provided very little relief for me, so I contacted Callixe to process a refund. The customer service agent that helped me was Meena. She did a great job. She guided me through the refund process and made sure all my needs were cared for. She provided really good customer service.
Reply from CALLIXE2026-07-31
Hello Pamela, Thank you for your review. While we're sorry the Thera Pillow wasn't the right fit for you, we're so pleased to hear Meena made the refund process smooth and ensured your concerns were taken care of. Knowing you felt supported throughout the process and received the level of service you deserved means a great deal. We'll be sure to share your kind words with Meena. Thank you for taking the time to recognize her efforts. Best, Callixe Team