CALLIXE (callixe.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Excellent communication with Cher! Helped me thru the replacement process. Good job!!
Dear Jaeluhh, Thank you for your review. We're delighted to hear Cher provided excellent communication and made the replacement process a smooth experience for you. Thank you for taking the time to recognize her efforts. We'll be sure to share your kind words with her. Best, Callixe Team
I have been waiting almost two months. I shelled out $119 and still no pillow. They sent a scam tracking number through 17 Post. It leads nowhere. I ordered one for half the price on Amazon that came the next day. Shame on this company.
Hello Abby, Thank you for your review. We're sorry to hear about your experience and understand how frustrating it is when an order doesn't arrive. After reviewing the information available, we were unable to locate an order associated with the details provided. Based on our records, it appears this purchase was not placed through Callixe. If you believe the order was made through our website, please contact us at [email protected] with your order number or the email address used at checkout, and we'll be happy to investigate further. Best, Callixe Team
On numerous occasions it says 49% off but when I’ve tried to buy its always at 20% off. I have pictures of the offer on their site I Very disappointed and wish I didn’t get at least 20 advertisements a days SHAME ON YOU!,,,
Hello Karen, Thank you for your review. We're sorry to hear about your experience and understand how frustrating it must have been to repeatedly see a promotion that didn't match the offer available at checkout. When you contacted our support team, we requested the screenshots so we could identify the specific advertisement and explain the promotion as accurately as possible. Based on the information provided, it appeared to be an older promotion that had already ended. Unfortunately, advertisements on third party platforms can sometimes continue to appear after a campaign has finished, even though the promotion is no longer active. We appreciate you taking the time to bring this to our attention, and we'll continue working to ensure outdated advertisements are removed as quickly as possible. Best, Callixe Team
Pillow didn't really work for me. It needs to massage more and not just vibrate. Meena in customer service was super helpful in arranging the return. Very patient and knowledgeable
Hello MCE, Thank you for your review. We're sorry to hear the Thera Pillow wasn't the right fit for you. We appreciate your honest feedback and will be sure to share it with our Product team as we continue improving our products. We're delighted to hear that Meena was able to help make the return process a smooth one. Thank you for recognizing her patience and knowledge. We'll be sure to share your kind words with her. Best, Callixe Team
Update 7/23/26 - the company tried to have my review removed claiming my review had advertising or promotional content. The TrustPilot bot concurred and removed my review. I appealed and their Content Integrity Team reinstated my review. ————— Update 7/20/26 - the same 49% ad is still running 5 days after my initial contact with the company. They claim Meta keeps running their old ads and offered to honor the advertised discount as a goodwill gesture (after several emails back and forth) but I have already moved on and purchased another product. ————— I’m not sure how good or bad their product is but I have a problem with them running 49% off ads and when you actually click the link, the discount is actually 20%. When I contacted them about this discrepancy, they asked for screen grabs of the ad so they could “explain the pricing for that specific promotion.” When I complied, they responded that that specific promotion has ended and that’s why I was only offered 20% off. The ad was still running several days after they told me the promo ended. I was interested in their product but I will be going with another brand. If they need to hook customers with a deep discount offer but conveniently and with no explanation change the discount by 29%, it reeks of desperate and unscrupulous marketing tactics. No thank you!
Hello Sunny, We appreciate you taking the time to share your experience. We're sorry to hear about the confusion regarding the promotion you saw. When you contacted our support team, they requested screenshots so they could identify the specific advertisement and explain the promotion as accurately as possible. Based on the information provided, it appeared to be an older promotion that had already ended. Unfortunately, advertisements on third-party platforms can sometimes continue to appear even after a campaign has finished, which can understandably cause confusion. We understand why this was disappointing and appreciate you bringing it to our attention. Feedback like yours helps us identify situations where outdated advertisements may still be circulating. We’re sorry to hear we weren’t able to earn your business, and we wish you all the best in finding the product that’s right for you. Best, Callixe Team
I love the cycle that you’ve programmed into the pillow. It hits all the right spots on me. It’s like my private massage every day. The heat is wonderful. It helps alleviate pain and stiffness that I’ve had for years. Can you design something for painful feet?
Hello C. Wilner, Thank you for your review. We're delighted to hear your Thera Pillow has become part of your daily routine and that you're enjoying the massage cycle and soothing heat. Knowing it's helping provide comfort from your pain and stiffness is wonderful to hear. We also love your idea for a product designed for painful feet and will be sure to pass your suggestion along to our Product team. Best, Callixe Team
I accidentally bought another item which I didn’t want and I reached out and Meena from Callixe customer service department and she was great help!
Hello Lilly, Thank you for your review. We're so pleased to hear you had a positive experience with our support team. Providing prompt, professional, and caring service is something we strive for, and we're glad we could help address your concerns. Thank you for your kind words and for choosing Callixe. Best, Callixe Team
Mhariel provided quick, kind and excellent service. It was much appreciated!
Hello Lynne, | Thank you for your review. We're delighted to hear Mhariel provided quick, kind, and excellent service. Thank you for taking the time to recognize their efforts. We'll be sure to share your kind words with Mhariel. Best, Callixe Team
This is a scam. The products do not operate - the buttons do not work. I have called and emailed about returning, and have not been able to get return information. Their phone number also no longer works. Complete scam - do not but from this company.
Hello Kelly, Thank you for your review. We're sorry to hear that your experience has left you feeling this way. We have reviewed your case and found that our support team has been in contact with you over the past two months to help troubleshoot the issue with your pillow. During that time, we consistently requested a short video of the device so our Product team could verify the fault and determine the appropriate resolution. Unfortunately, we were unable to move forward because we never received the requested video. Our phone support is available during limited business hours, but our email support team has continued to respond and work with you throughout your case. We remain happy to help and would still encourage you to send the requested video to [email protected] so we can review the issue and work toward a resolution as quickly as possible. Best, Callixe Team
Be very careful if you are planning to try the pillow and then need to return it under their ‘90 day’ money back guarantee. The return location is in the US and you will be required to pay the return shipping cost!! A very expensive return process to get your money back for a bad product. On the actual pillow - it’s very noisy (not relaxing at all), the compression does absolutely nothing, and the massage feature is really just noise and clicking under your head - not therapeutic in any way shape or form. DO NOT WASTE YOUR MONEY ON THIS PILLOW! I wish I had paid more attention to the ‘real reviews’ before I wasted mine.
Hello Amanda, Thank you for your review. We're sorry to hear the Thera Pillow didn't meet your expectations. We appreciate you taking the time to share your feedback regarding the massage, traction, and noise, as well as your experience with the return process. We understand your concerns about return shipping costs. If you have any questions or need further support, our team is always happy to help and ensure the return process is as smooth as possible. Your feedback is important to us, and we'll be sure to share it with our team as we continue working to improve both our products and overall customer experience. Best, Callixe Team
I really like my pillow and Cher was outstanding! Will definitely deal with again!
Hello Joe, Thank you for your review. We're so glad to hear you're enjoying your Thera Pillow and that you had such a positive experience with our support team. Providing friendly, responsive service is just as important to us as delivering products our customers enjoy. Thank you for your kind words and for choosing Callixe. We look forward to serving you again. Best, Callixe Team
Chona was able to write me promptly when i was weary of the pillow. I appreciate her time and professionalism.
Hello Milan, Thank you for your review. We're so pleased to hear you had a positive experience with our support team. Providing prompt, professional, and caring service is something we strive for, and we're glad we could help address your concerns. Thank you for your kind words and for choosing Callixe. Best, Callixe Team
Cher demonstrated customer service at its best!!! She had a professional yet personal approach, she was persistent in making sure the product was delivered and most importantly, she cared for my wife's overall well being. Thank you!
Hello Troy, Thank you for your review. We're delighted to hear you had such a positive experience. Providing caring, professional, and personalized support is something we strive for, and we're glad your wife's order was successfully delivered and that you felt genuinely cared for throughout the process. Thank you for your kind words and for choosing Callixe. Best, Callixe Team
I had purchased the Callixe neck pillow with very high hopes of reliving my chronic neck pain. Although the pillow is very well made it did not work for my neck pain as well as I had hoped. I reached out to Callixe’s customer service to request a refund. I was helped by MHARIEL who worked hard in offering me suggestions and support. MHARIEL was very helpful, professional and worked diligently to help resolve my problem. It was refreshing to have someone that was kind and supportive. Thank you again MHARIEL for your help.
Hello Melissa Thank you for your review. While we're sorry the Thera Pillow didn't provide the relief you were hoping for, we're truly grateful you gave it a try. It's wonderful to hear that your experience with our support team made a positive difference. Providing thoughtful, professional, and compassionate support is something we strive for, and we're glad your concerns were handled with care throughout the process. Thank you for your kind words and for sharing your experience. Best, Callixe Team
I’m so very pleased that Mhariel replaced my pillow after I told him an issue I had. That is fantastic service, and I couldn’t live without this great massage pillow!
Hello Lisa, Thank you for your review. We're thrilled to hear you're enjoying your Thera Pillow and that our support team was able to quickly resolve the issue with your replacement. Providing reliable products backed by responsive, caring service is what we strive for every day. Thank you for your kind words and for sharing your experience. It means a great deal to us. Best, Callixe Team
Product was shipped in just a black bag that was horrible taped with 3M tape that took me 15 minutes to tear apart. Very disappointed to receive the product in just a drawstring bag, expected a better package presentation with info + illustrations covering features.“0ne Star” Decided that I didn’t even want to try the product & requested a return + full refund. Your Customer Service was impressive & Cher was terrific, she listened, understood my frustration & promptly provided all the info needed that I needed to complete the return. So my negative experience was erased soled by Cher’s special customer service.“Five Stars”
Hello Jack, Thank you for your review. We're sorry to hear that the packaging didn't meet your expectations, and we'll be sure to share your feedback with our team. At the same time, we're delighted to hear that Cher was able to turn your experience around by providing the support you needed and making the return process smooth. We'll be sure to share your kind words with her as well. Best, Callixe Team
They sent me a dirty pillow, with hair on it, no charging cable, and the battery was completely dead. Initial charge took over 8 hours, and it loses power after about 45 minutes of total/combined use. The focus of customer service is simply to wear you down, ask for multiple photos, videos, with the sole intention of having you give up in frustration. They refuse to answer specific question, ghost you for days at a time, and then start you all over with the same delay game. Very sorry to have wasted my money and time. UPDATE: I finally was contacted by someone up the chain who eventually issued me a refund, and asked me to revise my review. I'll go 3 stars simply because I was refunded, but the process was exhausting.
Hello Richard, Thank you for your review. We appreciate you taking the time to update your review. We're glad we were able to resolve this matter by processing your refund. Throughout the process, our team requested photos and a short video to help verify the reported concerns and determine the appropriate resolution. While we understand this may have felt frustrating, these steps help us investigate product-related issues fairly and accurately. We also appreciate your feedback regarding the overall experience and will share it with our team as we continue working to improve our support process. Best, Callixe Team
I received a defective neck pillow (the traction wasn't working) so I reached out to customer support and connected with Mhariel. I had questions & issues and Mhariel was so kind and patient with me through everything but most importantly, they helped resolve my issue. I am extremely grateful to Mhariel for providing some of the best customer service I've ever received.
Hello K E, Thank you for your review. We're sorry to hear you initially experienced an issue with your Thera Pillow, but we're delighted to know it was resolved and that you had such a positive experience with our support team. Providing patient, professional, and caring support is something we strive for, and it's wonderful to hear your concerns were handled with the attention they deserved. Thank you for your kind words and for sharing your experience. Best, Callixe Team
Even though I did not have a good experience with the product itself, immediately reached out to customer support & Mhariel interacted with me in such a professional, polished courteous manner that I cannot attach higher praise to this person.
Dear Mona Lisa, Thank you for your review. We're sorry to hear that the product wasn't the right fit for you, but we're delighted to hear that Mhariel provided you with professional, courteous, and attentive support throughout your experience. We'll be sure to share your kind words with Mhariel. Thank you for recognizing her dedication and for giving Callixe a try. Best, Callixe Team
Hello Rhiannon, Thank you for your review. We're delighted to hear that you had a positive experience with our support team. Providing kind and timely assistance is always our goal, and we truly appreciate you taking the time to share your feedback. Best, Callixe Team
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