CALLIXE

Hello Ana, Thank you for your review. We're delighted to hear about your positive experience with Mhariel. While we're sorry there was an issue with the shipping address, we're glad she was able to provide a solution and ensure you received your order. Your kind words about Mhariel's dedication, support, and customer service mean a great deal to us. We'll be sure to share your feedback with her. Thank you for your trust and for choosing Callixe—we truly appreciate your continued support. Best, Callixe Team

Hello Noelle, Thank you for your review. We're delighted to hear that Meena was able to quickly resolve the issue with your Thera Pillow and that you're now enjoying it. It's even better to know your husband is a fan too! Your kind words about the service you received mean a great deal to us, and we'll be sure to share your feedback with Meena. Thank you for choosing Callixe! Best, Callixe Team

Hello Ana, Thank you for your review. We're delighted to hear that Mhariel provided you with such detailed and thoughtful support. Knowing that you felt well taken care of and supported throughout your experience means a great deal to us. We'll be sure to share your kind words with Mhariel. Thank you for your trust and for choosing Callixe. Best, Callixe Team

Hello Jacqueline, Thank you for your review. We're delighted to hear that the product has been so helpful for your husband. It's wonderful to know that it has helped ease his discomfort and headaches, and that the massage features have provided effective relief for his neck and shoulder muscles. Thank you for your kind words and for choosing Callixe. We truly appreciate your support and are grateful to be part of your wellness journey. Best, Callixe Team

Hello Bruce, Thank you for your review. We're thrilled to hear that you're enjoying your neck massager and that it inspired you to try another Callixe product. We're also glad Mhariel was able to answer your questions and provide the support you needed. Thank you for your trust and support. We truly appreciate it. Best, CALLIXE Team

Dear Lala, Thank you for your review. We're sorry to hear about your experience. Based on the information available, we were unable to locate your order. We also reached out to you through Trustpilot requesting additional information so we could investigate your concerns, but unfortunately we did not receive a response. As a result, we're unable to verify the details referenced in your review, including the warranty information and previous communications. If you're still willing to work with us, please contact [email protected] with your order number or the email address used to place your order. We'd be happy to review your case in full and work toward a resolution. Best, Callixe Team

Hello, Thank you for your review. We're sorry to hear that the pillow didn't meet your expectations, though we truly appreciate you giving it a try. We're glad Meena was able to make the return process as smooth as possible and provide the support you needed throughout. We also appreciate your honest feedback regarding return shipping costs. Feedback like yours is valuable and helps us continue improving the experience for our customers. Thank you again for your kind words about Meena and for giving Callixe the opportunity to serve you. We wish you all the best. Best, Callixe Team

Hello Callie Thank you for your review. We're delighted to hear that you had a positive experience with our team. Providing excellent customer support is very important to us, and we're especially pleased to know that Meena was able to assist you and make a difference. Thank you for your kind words and for choosing Callixe. We'll be sure to share your feedback with Meena. Best, Callixe Team

Dear Susan, Thank you for your review. We're delighted to hear that Emily was able to assist you quickly and make the correction process smooth and stress-free. Providing friendly, professional, and efficient support is what we strive for, and we're glad Emily delivered that experience for you. Thank you for your kind words and for recognizing her efforts. We'll be sure to share your feedback with her. Best, Callixe Team

Hello Todd, Thank you for your review. We're thrilled to hear that Mhariel provided such a positive experience. Delivering helpful, responsive, and caring support is something we strive for, and it's wonderful to know that came through during your interaction. We appreciate your kind words and your support of Callixe. Best, Callixe Team

Dear Jennifer, Thank you for your review. We're very sorry to hear about the frustration and stress this experience has caused. We understand how disappointing it is to wait for an order you were excited to receive, especially when the original shipment appears to have been lost while in transit with the courier. We recognize that the lack of tracking updates and the time taken to resolve the situation added to your frustration. While the shipment was already with the carrier and required investigation, we did not want to leave the matter unresolved. A replacement order was processed and shipped, and our Operations Manager also reached out directly to work toward a resolution. We sincerely appreciate your patience and regret that your experience did not meet the level of service we aim to provide. Best, Callixe Team

Hello Michele, Thank you for your review. While we're sorry to hear that the product wasn't the right fit for you, we're delighted to know that Mhariel was able to provide the level of support you deserved. We truly appreciate your kind words about his prompt communication, attention to detail, clear guidance, and professionalism. We'll be sure to share your feedback with Mhariel and the team. Thank you for giving Callixe a try and for recognizing the support you received. Best, Callixe Team

Hello Jan, Thank you for your review. We're delighted to hear that Cher was able to assist you with your return and provide prompt, professional support throughout the process. Your kind words and recognition are truly appreciated, and we'll be sure to share your feedback with her. For any concerns, please feel free to contact [email protected]. Best, Callixe Team

Dear Donald, Thank you for your review. We're delighted to hear about your positive experience with the Thera Pillow and that it helped improve your comfort and mobility. We're also glad that Meena was able to provide responsive support when you had concerns about the Thera Back. Our goal is to help customers find the solution that works best for them, and we're pleased we could offer options that met your needs. Thank you for recognizing the support you received and for sharing your experience. Best, Callixe Team

Hi Jordan, Thank you for your review. We're delighted to hear that Emily was able to assist you quickly and make the cancellation and refund process smooth and hassle-free. Providing responsive, person-to-person support is something we take great pride in, and we're glad that stood out in your experience. Thank you for your kind words about both Emily and our team. We truly appreciate your support. For any concerns, please feel free to contact [email protected]. Best, Callixe Team

Hello Perry and Kathy, Thank you for taking the time to update your review and include your order number. We appreciate you providing that information as it allowed us to quickly locate and review your case history. We're sorry to hear that your Thera Pillow stopped working after only a few months of use. We understand why this would be disappointing, especially since you initially found the product helpful and continued using it regularly. After reviewing the case, the order was placed in December 2025 and the issue was reported outside of the 90-day warranty period. As outlined in our policy, warranty coverage and returns are available within 90 days of delivery. Unfortunately, the reported issue fell outside that coverage window. We also understand the concerns regarding the extended warranty. The optional 2-year warranty can only be added during the original purchase process and cannot be purchased retroactively after an order has been completed. Although the product was no longer covered under warranty, the team offered a discounted replacement as a courtesy in an effort to help. We appreciate your feedback regarding both product durability and warranty coverage. Comments like these are shared with the appropriate teams as part of our ongoing efforts to improve our products and customer experience. A member of our team will be in touch to review the matter further. Best, Callixe Team

Hello J, Thank you for your review. We're glad to hear that Mhariel was able to assist with your return and make the process easy and hassle-free. We appreciate your kind words and are pleased that you had a positive experience with our support team. For any concerns, please feel free to contact [email protected]. Best, Callixe Team

Hello Jenna Thank you for your review. We're delighted to hear that Mhariel was able to help resolve the issue with your Thera Pillow. Her dedication, persistence, and communication throughout the process are exactly the kind of support we strive to provide, and we're glad she made a positive difference in your experience. Thank you for your patience, and we hope your replacement arrives soon so you can get back to enjoying your Thera Pillow. For any concerns, please feel free to contact [email protected]. Best, Callixe Team

Hello Mimi, Thank you for your review. We're delighted to hear that your delivery issue was resolved so quickly and that our team was able to assist you even on a Sunday. Providing timely and reliable support is something we strive for, and we're glad we could help make the experience a positive one. Best, Callixe Team

Hello Mehrdad, Thank you for your review. We're delighted to hear that you had a positive experience with both our products and customer service. Your feedback means a lot to us, and we truly appreciate your support. For any concerns, please feel free to contact [email protected]. Best, Callixe Team