Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc.The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.
I warmly recommend.
Nice and fun build. Quality parts. Even if something was missing or confused - fantastic communication and immediate resolution! Operative, professional, great personal communication. Even to the Czech Republic! :)
Thank you for a pleasant experience both with building models and handling minor complications :)
Pip (cz)
letbricks.com 回复2023-12-01
Thanks again Peter!!!
We will definitely provide you with better services in the future! !
The setup of the website is easy to use. I’m planning to buy the MOC-113606 Rally Pickup Car Model Tech Theme.
letbricks.com 回复2023-12-01
Hi there Samuel,
Thanks for your positive review!
Is this one you are interested in?
https://www.letbricks.com/product/moc-113606-rally-pickup-car-model-tech-theme2477pcs/?cgkit_search_word=MOC-113606
We are having Christmas Deals now!!
💥Site-wide 18% off
💥Get $10 cashback when you pay up to $200
💥Get the building block photo frames for free when you pay up to $300
The model I bought had many annoying steps and fragile assemblies. However the letbricks team has been very helpful and understanding when helping me. I do believe this is a good legit company and I just got unlucky in the model I chose. A very good looking display piece, but if you want a playable model or easy building experience, invest in a different model.
There are many parts missing, poor quality in the transparent parts (windows) which makes assembly difficult, very bad stickers, a total disappointment
letbricks.com 回复2023-11-13
Hi there Claudio,
which model do you mean?
I only found one of your orders in our system,so I guess I know which one do you mean.
The product you purchased is a complete mass-produced product and has been tested by us for quality and construction without any issues.
If there are missing or inferior parts as you said, could you please send us a screenshot of the missing parts via email?
After confirming the authenticity, we will send you free replacement parts as soon as possible.
If there are really some missing parts or poor quality parts,we sincerely apologize to you,and we will do a comprehensive inspection of this batch of products
Letbricks Team,
Quincy
Extremely slow! Also can not scan the QR code as it is not legible. Now do I get the instructions if I can use the QR code on the box?
letbricks.com 回复2023-11-09
Hi there Richard,
Sorry for the long wait!
As I said in my previous email, due to the surge in orders, our process time has been extended a bit.
Now we have stocked a batch of V8 engine models, and customers who want to purchase them later no longer need to wait.
Now that your order has been shipped, I have sent you a tracking link in your email, please check it.
Sorry again for keeping you waiting! But it won't let you down.
If there is something wrong with the model, we'll refund you.
Yes, you can use the QR code on the box.
Or check your email, and I'll send you the link of the instructions.I scanned it for you.
Quincy
I was requiring information on when my package would be shipped, replied within a day, offered a refund, was very helpful and polite. I would, and will shop from them again. 10/10 for LetBricks :)
Ordered two MOC engines. Both came with no missing parts, good quality. Second order had shipping problems but was due to to transit company. Letbricks very helpful and responsive. Would absolutely order more products from company and recommend them to others!
The experience was great because there was some trouble with the shipping transit (not Letbricks fault)
and their customer service did a super job in getting the replacement to me. And the actual product once I received was packed perfectly and all parts of the product had great high quality and no issues. I'm very happy with the purchase.
letbricks.com 回复2023-10-13
Thank you for your positive review! It is our pleasure to give you a good shopping experience! ! ! We'll keep it up :D
Poor model design making it difficult to build and keep parts together. I had to glue many parts together. Also many missing pieces.
letbricks.com 回复2023-10-10
Hello Gerry,
Sorry for this again! Sorry for giving you a bad building experience!
If there are some flaws in the design, could you please tell us?
We will give your feedback to the designer and make modifications.
Regarding missing parts, sorry again!
I have established an order for you and will send the missing parts to you as soon as possible. I am very sorry for this oversight. We have been improving our full inspection rate to reduce the number of missing parts. We will continue to reduce the probability of missing parts in the future to avoid this problems occur.
We will contact you via email again, hoping that you can tell us some structural and design deficiencies.
Best Regards,
Quincy
I ordered and paid for the product on August 2nd and yet by the end of October I have not received it… however when I emailed them they took action and now I am waiting for my package in the next days. It was a pre order. They instantly answer my emails.
letbricks.com 回复2023-10-05
Hello,
Sorry for the problem!
I haven't been able to get back to you in time because we are on vacation for a week, I just got back from vacation.
As I replied to you in my email.
Your order has not been shipped for a long time because of pre-sale.
After finally shipping the goods, it should have arrived, but was returned by the transporter's duty staff during our holidays. This kind of thing does not happen in normal times.
If you still need it, we will ship it to you immediately and use the fastest transportation method.
If you don't need it, we will refund you immediately and apologize for the inconvenience.
Hello!
Sorry for the inconvenience!
Please allow me to explain to you.
About delivery:
Sorry to keep you waiting, but we shipped the goods within the promised time. You can see "Shipping within 18 days" on the product details page. You placed the order on August 21st and we shipped the goods on September 7th. Exactly 18 days.
But we will pay attention to shorten the delivery time in the future!
Regarding missing parts:
We are very sorry for the missing parts issue. This should be due to the negligence of our quality inspection staff! We will reissue parts for you free of charge and compensate you. Please send your missing parts to me via email.
I have contacted you via email, please check it.
Looking forward to your reply and have a nice day!
My son ordered the big boy train and is an expert builder. While he does like the set it was not staying together well and he had to rebuild the engine a 2nd time. But overall he was pleased.
Ordered a military moc from Letbricks and it is just great! They work together with moc designers so it is a fair way to both obtain a beautiful moc and support the creative designer.
Processing time took quite a while, but Letbricks added an extra gift in the box, and the set had no missing parts, awesome! Would definately order from them again!