Linsoul

Hi there, We would like to apologize for the unpleasant shopping experience you’ve had this time. After following up on your case, we have successfully applied for a replacement right earpiece for you. Please rest assured that we will arrange the shipment as scheduled. Once the package has been shipped out, we will send you the tracking number via email. You can track the shipment and delivery status through the email notification. We truly appreciate your patience. Sorry again for the trouble this has caused you.

Hi there， We’re so sorry you’ve run into this issue! Could you let us know if the product works with any other devices? We’ve already followed up with you via email, so please rest assured we’ll do our absolute best to help resolve this for you. For any future issues, feel free to reach out to us at our support email: [email protected] – we’re always here to help!

Hi there， We apologize for keeping you waiting. We’ve received an update that your parcel arrived at the shipping hub on 2026-01-19 and is awaiting collection by the carrier. Due to extreme strong winds in your area, local delivery services have been temporarily suspended. Deliveries will resume as soon as weather conditions improve and safety risks are eliminated. We kindly ask for your patience while waiting for further tracking updates, and we will continue to monitor the status of your parcel closely. Thank you！

Hi there, First of all, we would like to extend our sincerest apologies for the unsatisfactory experience you had with this purchase. Your feedback is invaluable for us to improve our service. Regarding the Aune M1P and the blue version of the Dunu Falcon Ultra you ordered, regrettably, they have indeed been discontinued. Currently, only the Titanium version of the Dunu Falcon Ultra is available in our store. At the time, we reached out to you immediately to ask if you would like to exchange for this version. However, we understood that you preferred the originally ordered blue version. As we could not meet your preference, we had no choice but to cancel the order and process a refund. Since the updates to product information on our website rely on manual operations, we failed to detect and synchronize the discontinued status in a timely manner, which caused inconvenience and misunderstanding. We sincerely apologize again for this. We completely understand your disappointment and take your concerns very seriously. We are currently optimizing the product information update process to prevent similar situations from happening in the future. Thank you again for your feedback and understanding. We hope to have the opportunity to provide you with a more satisfying service in the future. Hope you have a wonderful day!

Hi there， We are very sorry to hear about the issue you have encountered. We understand that the product arrived with a defect. Could you please contact our after-sales support team via our official support email? At the moment, we are unable to locate any recent after-sales records related to the xDuoo XA-02 under your details, so we are unable to accurately match your case. According to our policy, within 7 days from the delivery date, if the product is found to be defective and returned to us for inspection, we will provide a full refund once the factory defect is confirmed. After we receive and review the details of your case, we will do our best to assist you further. Thank you for your understanding, and we look forward to your email so we can help resolve this matter as soon as possible.

Hi there, We are truly sorry that you encountered this issue and for keeping you waiting. Could you please let us know your order number? We will check the status for you and provide assistance accordingly.

Hi Ben, We sincerely apologize for the inconvenience you have experienced during your shopping process. We also deeply regret to hear that your package was stolen. To assist you further, we have sent you a follow-up email and kindly ask that you check your inbox at your earliest convenience. Sorry again for this kind of case and we greatly appreciate your understanding and cooperation. Your patience and support mean a lot to us.