Linsoul

Hi there, We are sorry to bring you a bad shopping experience. But please note whether taxing is not what we can determine, depending on the customs. Whether or not we under-declare your item, the taxes of your parcels should be borne by yourself. If you do not wish to under-declare the parcel value please let us know beforehand for it to be fully declared.

Hi there, We sincerely apologize for any dissatisfaction you may have experienced with our service. Please kindly understand that the product you purchased is a pre-order item with a certain processing time, as mentioned on the product page.Additionally, due to the promotional period, processing time may be longer than usual. Regarding the issue with the express shipping, our website clearly states that for express shipping, it takes about 3-7 days for items to be delivered after shipping out. Please note that this 3-7 day timeframe refers to the estimated delivery time after the order has been shipped, not from the time of purchase. We appreciate your understanding in this matter. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We are committed to ensuring your satisfaction and are here to assist you.

Hi there, We sincerely apologize for the mistake and any inconvenience or unpleasant experience it may have caused you. Upon becoming aware of this matter, we have been actively working to rectify the mistake promptly. As explained to you before,once we receive the updated tracking number from you, we will promptly reship the correct product. Additionally, upon receipt of the product, a brief inspection will be conducted, and the shipping fee will be promptly refunded to you. Furthermore, we proposed arranging a DHL shipping label service for your convenience, but you declined to send the item back. Regarding the declared value, we want to clarify that we do not have the authority to dictate the value you declare. You are free to choose the original value when completing the declaration. If our previous RMA process has caused any inconvenience, we sincerely apologize. Please rest assured that we are actively working to enhance and refine our services. Thank you for your understanding.

Hi there, We sincerely apologize for the inconvenience and negative experience you have encountered with our services. Please allow us to provide an explanation for the recent events. Initially, we inquired about your willingness to retain the incorrect product while we sent you the correct one.We appreciate your agreement to this proposal. However, due to a communication error, the product was inadvertently sent to you again.We only charged you the promised $15 for both products because we are deeply aware of the inconvenience caused on our part.We aim to minimize your losses while benefiting you as much as possible. We also express gratitude for your patience during the wait for the correct product and we sincerely apologize for the extended delay, as the delivery time for that specific product has been unstable with no definite processing time. As per your request, we have refunded the amount in the form of a discount voucher. We wholeheartedly thank you for your patience and understanding during this period. We acknowledge that no amount of apologies can fully compensate for the inconvenience you have experienced. However, please trust that we are accountable to each customer and are actively working to incrementally improve our services. Thank you for your understanding.