Linsoul

Dear Customer, We are very sorry to hear about your experience, and we sincerely apologize for the inconvenience caused. Could you please let us know what issue you experienced with the order? Is the problem related to the IEM sound becoming quieter, an abnormal sound quality issue, or a cable-related issue? Or did you encounter any difficulties during the return and refund process? We have also sent you an email to better understand your situation. Please kindly check your inbox when you have a chance. Please rest assured that once we have a better understanding of the issue, we will do our best to assist you and continue working with you until the problem is properly resolved. Thank you for giving us the opportunity to help.

Dear Customer, We understand that you have encountered an issue, and please rest assured that we will do our best to assist you. We learned that you are experiencing a noise issue. Since this type of problem can be caused by multiple factors, we previously provided some troubleshooting steps and requested your assistance with testing. These details will help us better identify the cause and provide a more suitable solution. However, we have not received your reply yet. If you have time, please kindly provide us with the test results or any additional information. Once we have a better understanding of the situation, we will do our best to assist you and work toward a proper solution. Thank you very much for your patience and understanding.

Hello there, We are sorry to hear that you encountered an issue with your package being lost, and we sincerely apologize for the inconvenience this experience has caused. Based on the information currently provided, we are unable to locate the corresponding order record, which prevents us from further investigating the situation and providing effective assistance. To help us verify your order details and assist you as soon as possible, could you please kindly provide your order number? We truly appreciate your understanding and cooperation. We look forward to hearing from you.

Dear Customer, Thank you for taking the time to share your feedback with us. We are truly sorry that the return process felt inconvenient and required extra time and effort from your side. We completely understand your frustration and sincerely appreciate your patience and cooperation throughout the process. We would like to kindly explain that the return steps and required information are necessary parts of our return procedure. Since each return needs to be properly identified and matched with the correct order, customer information, and package details, these steps help us ensure that your returned item can be accurately tracked and processed without any delays or confusion. We are glad to let you know that we have now successfully processed the refund for both the order amount and the return shipping cost. We sincerely apologize again for the inconvenience caused. Your feedback is very valuable to us, and we will share it with our team as we continue to improve our customer experience and return process. Thank you again for your understanding and support.

Hi there, We are truly sorry to hear about the issue you experienced, and we sincerely appreciate you taking the time to share your feedback with us. We completely understand how disappointing and frustrating it can be when an IEM develops a problem after only a few months of use, especially when the product is still within the warranty period. We also understand that you were hoping for a simple and effective solution to resolve the issue as quickly as possible. However, since we are unable to view your order information or the details of your previous communication with our support team through this review alone, we are currently unable to confirm the specific details of your case or the exact process that was followed. To better assist you and look into this matter further, we sincerely hope you can provide us with your order number or the email address used for your purchase, so we can check your order records and review the situation. Please rest assured that after fully understanding the details, we will do our best to provide you with full assistance and a suitable solution. If you have any further questions, you are also welcome to contact us directly at [email protected]. Our customer service team will be happy to assist you. We sincerely apologize again for the inconvenience caused and appreciate your understanding. We highly value every customer's experience and hope to assist you further to resolve this issue.

Hi there, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We notice your order is actually shipped from our EU overseas warehouse, so this parcel will be delivered by UPS. We would like to clarify that your chosen shipping method was not overlooked; this is determined by our warehouse delivery rules. In general, if an order is shipped from our China warehouse and DHL is selected, we will strictly follow DHL for shipment. However, please also kindly note that shipments from China may involve additional customs duties and import taxes, and the overall delivery time is usually longer compared to EU warehouse shipments. Therefore, for products that are in stock in our overseas warehouses, we prioritize shipping from the nearest warehouse whenever possible. This allows us to ensure faster delivery, as well as reduce potential customs clearance issues and import tax risks. Regarding your previous email, we did respond on June 11th, but we have recently discovered that our message may have been blocked by the system and did not reach your inbox. We sincerely apologize for this and want to assure you that it was not due to a lack of response on our side. If possible, we kindly suggest contacting us again via a @gmail.com email address, which may help ensure smoother delivery of future communications. Once again, we sincerely apologize for any inconvenience caused, and we truly appreciate your understanding and support. Please feel free to contact us anytime if you need further assistance.

Hi there， Thank you for your feedback, and we are very sorry for any confusion or inconvenience caused. As we are unable to view your order details from this review, we cannot check the specific case directly. However, please kindly note that if an item is on preorder, this information is normally clearly indicated on the product page. We sincerely apologize if this was not clear enough at the time of your order. If you could provide your order number, we would be more than happy to review the situation in detail and assist you further. Thank you for your understanding！

Hi there, Thank you very much for your kind feedback! We are glad to hear that you have had a great listening experience, and we truly appreciate your recognition of both our products and service. We will continue to work hard to provide more high-quality and great value products with excellent sound performance. Thank you again for your support and for sharing your experience. We hope you continue to enjoy your listening journey!

Hi there, We sincerely apologize for the disappointing experience you’ve had. We are very sorry that the item you purchased was out of stock and we failed to update the information in a timely manner. We never intended to mislead our customers. We would have arranged shipment as soon as possible once stock was available, but we understand you no longer wish to wait, so we have canceled your order for you. We fully understand your frustration regarding the out-of-stock issue and the delayed notification, and we take full responsibility for this situation. We truly value you as our customer and deeply regret letting you down. We will continue to improve our services and processes to prevent such unpleasant incidents from happening again. If you have any further concerns or need assistance, please feel free to let us know.

Hi there， Thank you so much for your patience and understanding! We hope it brings you a great experience!

Hi there， Thank you very much for your kind feedback! We’re glad to hear that you were satisfied. We truly appreciate your support and look forward to serving you again in the future!

Hi there， Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us. We truly appreciate your support and look forward to serving you again in the future!

Hi there， Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us. We truly appreciate your support and look forward to serving you again in the future!

Hi there， Thank you so much for taking the time to leave such a wonderful review! We’re really happy you had a great shopping experience with us. We’ll keep working hard to offer more choices, better deals and fast, safe delivery for you. Hope to see you again soon!