It’s such an insightful tool, I can analyse my customers behaviour down to the last click and helps me optimise my site better for more conversions! The tool is also very simple to use, excellent UI.
Lucky Orange 回复2025-10-03
感谢您的评价!能够看到访客在您的网站上做了什么、体验了什么,对改善客户体验和转化率至关重要。再次感谢您的评价,如有任何问题请随时联系我们!
Cheers - Will from Lucky Orange
We’ve been very pleased with Lucky Orange’s intuitive visual presentation of customer journeys. Just as impressive is their responsive support team, which consistently provides fast and effective solutions (thanks Justin!). Lucky Orange has become an essential part of how we analyze and improve our website.
Lucky Orange 回复2025-09-19
感谢您的评价!很高兴我们的技术、引导流程和客户支持给您留下了深刻印象,也很荣幸能成为您旅程的一部分。再次感谢您的评价,如有任何问题请随时联系我们!
Cheers - Justin from Lucky Orange
We are enjoying our LuckyOrange app.
It gives us insights into the user journey and site behavior, including heatmaps, recordings, % of page scroll, funnels, & more.
No tag manager integration - just a quick app install.
Jordan has been absolutely superb in providing support. He responds promptly, explains things clearly, and goes the extra mile to ensure issues are resolved quickly. I truly appreciate his professionalism and efficiency — his assistance has made my experience with Lucky Orange so much smoother. Thank you, Jordan!
Lucky Orange 回复2025-08-29
这些话我们爱听!我们随时都在,帮助顾客尽可能成功,无论是现在还是未来。再次感谢您的评价,如有任何需要,我们随时为您服务!
祝好 - Lucky Orange 的 Jordan
Great tool with a lot to offer as long as you invest the time in learning how to use it and use the segments and filters to drill down to the data that matters the most to your business. Also, Jordan and Justin are super helpful if you get a chance to work with them.
Lucky Orange 回复2025-08-29
感谢您的评价!能够看到访客在您的网站上做了什么、有什么体验,对于改善客户体验和转化率至关重要。再次感谢您的评价,有任何问题请随时联系我们!
祝好 - Lucky Orange 的 Jordan
I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to follow along. Super helpful experience and I feel much more confident using the platform now.
We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled.
Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active.
We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise.
We’re now escalating through our Shopify Plus team to recover the funds.
This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.
The setup process was fairly simple and easy to grasp. The metrics we are seeing are certainly helpful, although we have not gotten much activity from the chat box on our site. Otherwise, the experience has been very eye-opening and great overall.
Lucky Orange 回复2025-08-01
感谢您的评价!很高兴听到 Lucky Orange 洞察功能让您有了前排视角,直观了解访客如何使用您的网站。再次感谢您的评价,有任何问题请随时联系我们。
祝好 - Lucky Orange 的 Jordan