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Lucky Orange

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关于 Lucky Orange

数据更新
网站
www.luckyorange.com
分类
电子与科技
所在地
美国
状态
待认证
近 12 个月
91 条评价
差评回复率
100%(4/4 条)
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商家自述

用 Lucky Orange 解锁你网站的全部潜力,这是领先的转化率优化(CRO)工具套件。如果你正挣扎着不明白为什么网站访客离开而不转化,我们的平台提供答案。观看实时会话录制,看完整的顾客旅程,用我们的动态热力图可视化点击、滚动和用户注意力。我们的强大功能旨在提升你的转化:访客录制与回放——透过访客的眼睛看你的网站,发现 bug 和可用性问题。动态热力图——理解任何页面上的用户行为,包括弹窗和下拉菜单。转化漏斗——精准定位访客在转化过程中哪里和为什么流失。表单分析——通过识别导致放弃的字段来优化你的表单。实时聊天——主动与访客互动,回答问题并引导他们购买。调查与公告——收集顾客的直接反馈,做出数据驱动的决策。页面洞察——一目了然地查看你网站上每个页面的表现,包括页面速度指标。安装很简单。一键安装可通过我们与 Shopify 和 BigCommerce 的集成获得,或者你可以自己把追踪代码放在网站的 header 标签里。无需手动配置要追踪哪些页面,因为我们的追踪代码自动捕获访客与你网站所有页面的互动。无需设置耗时的快照或被迫只选少数页面来追踪。加入超过50万使用 Lucky Orange 改善网站 UX、提升线索生成和增长在线销售的企业。所有计划从免费试用开始,无需信用卡即可开始。付费计划从每月仅39美元起。

以上内容由商家自行提供,未经平台核实。

Lucky Orange靠谱吗?

Lucky Orange(www.luckyorange.com)在 OK.one 的综合评分为 4.8 分(满分 5 分),基于本站收录的 100 条用户评价,属于电子与科技分类,口碑优秀。好评高度一致,95% 的评价为 4 星及以上;商家回复了 100% 的差评;评价主要围绕使用体验、客户服务、应用。数据最后更新于 2026-08-26。

评价综述

AI 生成

综合92条评价,评价者对这家公司 overwhelmingly 给出了极好的体验。顾客经常称赞直观的平台、干净的界面和详细的会话录制,让追踪访客行为变得简单。人们指出分析工具提供有价值的网站流量和转化洞察,无需复杂的仪表板。评价者还强调响应极快的支持团队,称工作人员总是准备好提供快速有效的解决方案。 一些评价者对计费方面不满意,或遇到意外收费的偶尔挑战。少数用户觉得在预算紧张的情况下管理订阅成本很困难,同时处理一些小的账户问题和疑问。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

这个工具太有用了

It’s such an insightful tool, I can analyse my customers behaviour down to the last click and helps me optimise my site better for more conversions! The tool is also very simple to use, excellent UI.

Lucky Orange 回复2025-10-03

感谢您的评价!能够看到访客在您的网站上做了什么、体验了什么,对改善客户体验和转化率至关重要。再次感谢您的评价,如有任何问题请随时联系我们! Cheers - Will from Lucky Orange

我几年前离开了 Lucky Orange(…

几年前我离开了 Lucky Orange(跟他们没关系),现在又回来了,它依然很棒,而且改进更多了!从它能学到很多东西,就像以前在店里观察顾客一样,这是数字肢体语言!!!

Lucky Orange 回复2025-10-03

感谢你的评价,也欢迎再次光临!Lucky Orange 有超多功能,能帮你从顾客的角度看清他们是怎么跟你的店铺互动的,还能帮你拿到那些宝贵的反馈。再次感谢你的评价,如果还需要什么,我们随时在这里! 祝好 - Lucky Orange 的 Jordan

分析功能很棒

I really like the information available. It is very helpful in figuring things out. It provides a deep look into the facts.

Lucky Orange 回复2025-09-19

感谢您的评价!Lucky Orange有众多功能,能帮您从顾客视角了解他们如何与您的店铺互动,从而获得宝贵的反馈。再次感谢您的评价,如有任何需要,我们随时为您服务! Cheers - Justin from Lucky Orange

真的很有用!

Really useful! It helps me a lot to understand my website's traffic and visitor behavior. I recommend it!

Lucky Orange 回复2025-09-19

感谢您的评价!很高兴听到Lucky Orange的洞察功能让您获得了第一排的视角,了解访客如何使用您的网站。再次感谢您的评价,如有任何需要,我们随时为您服务! Cheers - Justin from Lucky Orange

这个工具太棒了

This tool is amazing! I have seen so many insights from my customers and fix a few bugs that were taking my conversion out.

Lucky Orange 回复2025-09-19

感谢您抽出时间留下评价!亲眼看到顾客的真实体验,对帮助您做出改进、提升销量和顾客满意度至关重要。再次感谢您的评价,如有任何需要,我们随时为您服务! Cheers - Justin from Lucky Orange

客服支持很靠谱

We’ve been very pleased with Lucky Orange’s intuitive visual presentation of customer journeys. Just as impressive is their responsive support team, which consistently provides fast and effective solutions (thanks Justin!). Lucky Orange has become an essential part of how we analyze and improve our website.

Lucky Orange 回复2025-09-19

感谢您的评价!很高兴我们的技术、引导流程和客户支持给您留下了深刻印象,也很荣幸能成为您旅程的一部分。再次感谢您的评价,如有任何问题请随时联系我们! Cheers - Justin from Lucky Orange

改变游戏规则

Really good experience. I have gotten help with everything i needed. This is really a gamechanger in the ecom game

Lucky Orange 回复2025-09-12

感谢您的评价!很高兴我们的技术、引导流程和客户支持给您留下了深刻印象,也很荣幸能成为您旅程的一部分。只需一封邮件,我们的团队随时为您服务! Cheers - Jordan from Lucky Orange

数据洞察,毫无压力

We are enjoying our LuckyOrange app. It gives us insights into the user journey and site behavior, including heatmaps, recordings, % of page scroll, funnels, & more. No tag manager integration - just a quick app install.

Lucky Orange 回复2025-08-29

感谢您的评价!Lucky Orange 拥有众多功能,可以帮助您从顾客的角度了解他们如何与您的店铺互动,从而获得宝贵的反馈。如有任何需要,请随时联系我们! 祝好 - Lucky Orange 的 Justin

Jordan的服务很棒

Jordan has been absolutely superb in providing support. He responds promptly, explains things clearly, and goes the extra mile to ensure issues are resolved quickly. I truly appreciate his professionalism and efficiency — his assistance has made my experience with Lucky Orange so much smoother. Thank you, Jordan!

Lucky Orange 回复2025-08-29

这些话我们爱听!我们随时都在,帮助顾客尽可能成功,无论是现在还是未来。再次感谢您的评价,如有任何需要,我们随时为您服务! 祝好 - Lucky Orange 的 Jordan

网站会话数据很强大,支持也很到位。

Great tool with a lot to offer as long as you invest the time in learning how to use it and use the segments and filters to drill down to the data that matters the most to your business. Also, Jordan and Justin are super helpful if you get a chance to work with them.

Lucky Orange 回复2025-08-29

感谢您的评价!能够看到访客在您的网站上做了什么、有什么体验,对于改善客户体验和转化率至关重要。再次感谢您的评价,有任何问题请随时联系我们! 祝好 - Lucky Orange 的 Jordan

我和Justin做了入职培训……

I had an onboarding session with Justin and it was great. He did an awesome job walking me through all the features in Lucky Orange. Everything was explained clearly and he made it really easy to follow along. Super helpful experience and I feel much more confident using the platform now.

Lucky Orange 回复2025-08-29

感谢您的评价和美言!我们的团队乐于帮助顾客从 Lucky Orange 中获得最大价值,我们的 15 分钟通话是达成这一目标的绝佳方式。再次感谢您的评价,如有任何需要,我们随时为您服务! 祝好 - Lucky Orange 的 Justin

服务很贴心!

Justin not only took care of my login issue, but 3 of my colleagues' issues at the same time. He also answered my pricing questions.

Lucky Orange 回复2025-08-29

这些话我们爱听!我们很高兴我们的技术、上手引导和客户支持给您留下了深刻印象,也很荣幸能成为您旅程的一部分。再次感谢您的评价,如有任何需要,我们随时为您服务! 祝好 - Lucky Orange 的 Justin

计费有误导性,体验有问题,而且一年前就有更好的免费替代品

We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled. Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active. We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise. We’re now escalating through our Shopify Plus team to recover the funds. This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.

Lucky Orange 回复2025-08-01

感谢您抽出时间分享反馈。通过我们来回沟通,我们已仔细核查并与您确认:没有收到取消请求的记录,也没有降级到更低套餐或从您的 Shopify 店铺卸载 Lucky Orange 应用的记录。 作为对商家的保护措施,任何订阅变更都必须通过 Shopify 的计费系统确认。我们的记录显示该应用一直安装并处于活跃状态,因此数据收集、数据存储和计费一直在继续。 月度收据由 Shopify 发送,其中列出了每个应用及其费用,而该应用在您的 Shopify 后台中仍会显示为已安装。为确保您已完全终止订阅,请确保切换到免费套餐并通过 Shopify 确认此变更,或从您的店铺卸载 Lucky Orange 应用。卸载应用将确保追踪代码被移除,您的订阅也将完全终止。 如有任何问题,请联系我们的支持团队。我们随时为您服务。 此致 - Lucky Orange 的 Bradley

设置过程相当简单,……

The setup process was fairly simple and easy to grasp. The metrics we are seeing are certainly helpful, although we have not gotten much activity from the chat box on our site. Otherwise, the experience has been very eye-opening and great overall.

Lucky Orange 回复2025-08-01

感谢您的评价!很高兴听到 Lucky Orange 洞察功能让您有了前排视角,直观了解访客如何使用您的网站。再次感谢您的评价,有任何问题请随时联系我们。 祝好 - Lucky Orange 的 Jordan

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