Lulus

We're so glad to hear that our team was able to assist you with your return! Thanks for sharing your experience! xo

Hello Heather! We're so happy to hear that your dresses were perfect for the wedding! It's wonderful to know that your online ordering experience was a positive one and that you'll be ordering from us again. xo

Hello Cait! Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. We are so sorry to hear that those items didn't meet your expectations in person and for any frustration with the return policy. We would never want this to come as a surprise so we have this information directly on site at www.lulus.com/customerservice/returnspolicy. We understand that things happen and we are here to help! If you ever have any questions or concerns, please don't hesitate to connect with our customer care team. We'd be happy to see what options we may have for you. xo

We're so happy to hear the dress was perfect for the wedding and that everyone loved it! Thanks for sharing your feedback! xo

We're so happy to hear you found great items with us! We appreciate you sharing your positive feedback. xo

Hi Yoania, thanks for sharing a review! We are truly sorry to hear about your experience with your recent purchase and the issues you encountered with the sizing and return process. We understand how frustrating it is to receive an item that doesn't fit as expected. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please don't hesitate to contact our customer care team (lulus.com/customer service) and we will gladly help! xo

We're so happy to hear you loved the dress and its quality! We're also glad the size exchange was easy for you. Thanks for sharing your positive feedback! xo

Thanks for taking the time to share your rating! xo

Hello Mariel! We are so happy to hear that our customer service team was friendly and helpful, making your return process easy! Thank you for sharing your positive feedback! xo

Hello Lauren! We're so happy to hear your dress arrived quickly and was exactly like the pictures! We're also glad you found it comfortable and pretty. Thanks for sharing your positive feedback! xo

Hi Estefania! We're so happy to hear you loved both dresses! Thank you for taking the time to share your positive experience with us. xo

Hello! We are sorry to hear that you have not received your package! This is not a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly to help. xo

Hello Kayla. Thank you for sharing your feedback with us. We checked your return and refund and see it was refunded on 7/27. Depending on your bank's policies, it may take 3 to 5 business days for it to post to your account. If you have any questions, please don't hesitate to reach out to our customer care team directly (lulus.com/customerservice). We would be happy to help! xo

Hello Mary! We're so happy to hear that your ordering experience was quick and easy! We really appreciate your positive feedback. xo

We're so happy to hear that you enjoyed shopping with us! Thanks for sharing your feedback! xo

Hello, thank you for sharing your feedback with us! We’re sorry that the items didn't fit as expected. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to find a solution for you! Xo

We're so happy to hear you had such a great experience with us! Thanks for sharing a review! xo

Hi Suzanne, thanks for sharing your feedback! We're so sorry to hear about your experience with the return process. If you need assistance, you are welcome to reach back out to our customer care team (lulus.com/customerservice) with your order details. We absolutely hear your concerns and would love to look into this issue with you! xo

Hello Jenna! Thank you for taking the time to share your review! xo

Hello Brooke. We are so sorry to hear about the tie breaking! This isn't a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly to help! xo