Luxer One

We are so glad to hear you had a positive experience and found the lockers convenient. Thank you for your feedback!

We are so glad you had an easy experience with no problems. Thank you for your kind words!

We are so happy to hear that our service has brought peace of mind and made daily life easier for your community. Thank you for your wonderful feedback!

We're so happy to hear our service provides you with such peace of mind and security for your packages. Thank you for your wonderful feedback!

We're so happy to hear you find our service convenient and stress-free! Thank you for your wonderful feedback.

Hello! Thank you so much for the wonderful review! We're thrilled to hear that Luxer One has been a game-changer for your deliveries. Providing a secure, convenient, and stress-free package experience is exactly what we strive for, so it's great to know that the notifications, security, and pickup process are working so well for you. There's nothing better than having peace of mind knowing your packages are waiting safely for you when you're ready to pick them up. Thank you for being part of the Luxer One community and for taking the time to share your experience! —The Luxer One Team

We're so glad to hear you appreciate our quick pickup and notification system! Thank you for your positive feedback.

Hello Herman, We’re truly sorry to hear about your experience. Missing packages, concerns about theft, and feeling like you’re not getting the answers you need can be incredibly frustrating and stressful. We completely understand why this situation has left you feeling upset. You deserve a secure package experience and clear communication when something goes wrong, and that is the standard we expect to deliver at Luxer One every time. To help protect resident privacy and comply with federal privacy laws, video footage and investigation details are only shared directly with property management or law enforcement rather than individual residents. We understand that this can sometimes feel frustrating when you're looking for answers, but it is part of our commitment to maintaining privacy and complying with applicable policies. That said, we take reports of missing packages and potential theft very seriously. Our systems include access records, delivery logs, and video monitoring to support investigations, and we work closely with property teams or the police whenever incidents are reported. We would appreciate the opportunity to review your experience further. Please reach out to us at [email protected], mention this review, and include your property name and any additional details about the incident. We can ensure the matter is reviewed appropriately and work with your property team to support any ongoing investigation. Thank you for sharing your feedback. We understand your concerns and would welcome the opportunity to help. —The Luxer One Team

Hello Sally, We’re truly sorry to hear about your experience. Having trouble with the app, website, and support channels would be frustrating for anyone, and we completely understand why you're upset. You deserve a reliable system and accessible support, and that is the standard we expect to deliver at Luxer One every time. What you’ve described is not the experience we want for our residents. We also want to assure you that Luxer One does not take or withhold packages. Our goal is to provide a secure delivery solution, and when access issues occur, we want to resolve them as quickly as possible. We are not experiencing any system wide issues with any of our systems. But if you're still experiencing access issues, please reach out to us at [email protected], mention this review, and include your property name and any details about the package you're unable to access. We’ll work with your property team to investigate the issue and help get you reunited with your package as quickly as possible. Thank you for sharing your feedback. We’d appreciate the opportunity to make this right. —The Luxer One Team

We're glad to hear your delivery was safe and secure. Thank you for the positive feedback!

Hello Bree, We’re truly sorry to hear about your experience, and especially sorry to learn that you were recovering from surgery while dealing with package-related issues. We can completely understand how difficult and frustrating that situation must have been. You deserve a delivery experience that works for your circumstances, and that is the standard we expect to deliver at Luxer One every time. To provide some context, late pickup fees are not set by Luxer One directly. They are policies selected by individual properties, often to help ensure locker space remains available for all residents in high-volume communities. We do offer a Vacation Hold feature in the Luxer One app that can pause fee accrual when residents know they will be unable to retrieve packages for an extended period. However, we recognize that unexpected medical situations don't always allow for advance planning. We're sorry to hear you felt unsupported when seeking assistance. Our goal is always to provide helpful and respectful service, and your feedback regarding those interactions is important to us. We would welcome the opportunity to review your situation further. Please reach out to us at [email protected], mention this review, and include your property name and any details about the charges. We can work with your property team to better understand the circumstances and determine whether there are options available to help. We sincerely hope you're recovering well, and we appreciate you taking the time to share your experience. —The Luxer One Team

Hello Andrew, We’re truly sorry to hear about your experience. Having to go through multiple rounds with support just to access a package is incredibly frustrating, and we completely understand why this left you feeling disappointed in the service. You deserve a package experience that is simple, reliable, and respectful of your time, and that is the standard we expect to deliver at Luxer One every time. It’s clear we fell short in your case. We also understand your concerns regarding privacy. To clarify, when our support team requests tracking information, it is not to view the contents of your purchases. Tracking information is often the fastest and most reliable way for us to verify a delivery and locate a package within the system when a notification or access code has not been generated properly. That information is used solely to help identify and access the correct package record. We’re especially sorry to hear about the notification issues you experienced. Delays or missing notifications can sometimes occur due to carrier scanning errors or synchronization issues, but regardless of the cause, we understand how disruptive that can be when you're simply trying to retrieve your package. We’d appreciate the opportunity to look into your experience further. Please reach out to us at [email protected], mention this review, and include your property name and any details you can share. We’d like to review what happened, identify where the process broke down, and work toward a better experience moving forward. Thank you for taking the time to share your feedback. It helps us continue improving. —The Luxer One Team

Hi there Todd, We’re truly sorry to hear about your experience. Having a package stolen after trusting it would be stored securely is incredibly frustrating, and we completely understand why that would leave you feeling disappointed and concerned. You deserve a delivery experience that is secure, transparent, and dependable, and that is the standard we expect to deliver at Luxer One every time. We take any report of unauthorized access extremely seriously. Our systems are designed with multiple layers of accountability, including access controls, delivery records, access logs, and video monitoring. If an individual improperly used carrier access privileges or violated delivery procedures, that behavior is unacceptable and contrary to how the system is intended to operate. While no package management solution can completely eliminate the risk of theft, our goal is to provide greater security, visibility, and investigative tools than traditional doorstep or unsecured package room deliveries. When incidents occur, we work closely with property teams to review available access records and video footage to help identify what happened. We would welcome the opportunity to learn more about your experience. Please reach out to us at [email protected], mention this review, and include your property name and any additional details about the incident. We can work with your property team to review the situation further and discuss any opportunities to further strengthen security at your location. Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to continue improving. —The Luxer One Team

Hello Chris, We’re truly sorry to hear about your experience. Having a package stolen after trusting it would be stored securely is incredibly frustrating, and we completely understand why that would leave you feeling disappointed and concerned. You deserve a delivery experience that is secure, transparent, and dependable, and that is the standard we expect to deliver at Luxer One every time. Security is something we take very seriously. Our systems include access controls, delivery records, access logs, and video monitoring designed to help properties investigate incidents when they occur. While no package management solution can completely eliminate the risk of theft, our goal is to provide significantly more visibility and accountability than traditional unattended deliveries. We also understand your concerns about financial responsibility when packages go missing. Unfortunately, retailer, carrier, and financial institution policies can vary significantly, which can make these situations even more stressful for residents. That's why we work closely with property teams to investigate incidents and provide the information available to support those investigations. We would appreciate the opportunity to review your experience further. Please reach out to us at [email protected], mention this review, and include your property name and any additional details about the incident. We can ensure the matter is reviewed thoroughly and work with your property team to explore any opportunities to improve security at your location. Thank you for sharing your feedback. Experiences like yours help us continue to improve our products, processes, and partnerships. —The Luxer One Team

We're happy to hear that you're satisfied with our services. It's great to know that our team has been helpful and efficient for you. Thank you for your positive feedback!

Hello Franchesca, We’re truly sorry for your experience. Having a package stolen, especially when you trusted the system to keep it secure, is incredibly frustrating, and we completely understand your concerns around accountability and communication. You deserve a delivery experience that feels secure, transparent, and supported every step of the way, and that is the standard we expect to deliver at Luxer One. While our systems include access logs, delivery records, and camera monitoring, we also understand that when something goes wrong, what matters most is clear answers and meaningful follow-up and it sounds like that wasn’t your experience. To clarify, video footage and access data are reviewed as part of any investigation, but due to privacy policies, details are typically shared directly with property management. That said, you should never feel left in the dark about what steps are being taken or what information is available, and we sincerely apologize if communication fell short. We’d really like the opportunity to support you further and ensure everything that can be reviewed has been fully investigated. Please reach out to us at [email protected] mention this review, and include your property name and any relevant details. We can work directly with your property team to provide clarity and explore additional steps to improve security and accountability at your location. Thank you for taking the time to share this, your feedback is important and helps us continue improving. —The Luxer One Team

We're glad you find our lockers great! Thanks for your positive feedback; we appreciate it.

We're happy to hear that your issue was addressed so quickly! We appreciate your kind words regarding our team and their service. Thank you for the positive feedback!

We're happy to hear that you had a positive experience with our services. It's great to know that you found our package delivery and pickup process easy and safe. Thank you!

We're glad to hear that your packages are not stolen and that you receive delivery notifications. We appreciate your feedback, we are always working with carriers to encourage further compliance with the system.