About Luxer One
Data updated- Website
- www.luxerone.com
- Category
- Business Services
- Location
- United States · McClellan
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (12/12)
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Is Luxer One legit?
Luxer One (www.luxerone.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Its been over 3 weeks since we…
Its been over 3 weeks since we requested supervisor follow up with incident that occurred with staff and resident.
Reply from Luxer One2026-08-03
Hello Sorrento, We're truly sorry to hear about your experience. Waiting more than three weeks for a supervisor follow-up after reporting an incident is not the level of service you should expect from us, and we completely understand how frustrating and disappointing that must be. You deserve timely communication and follow-through, and that is the standard we expect to deliver at Luxer One every time. We sincerely apologize that this matter has remained unresolved. We'd like the opportunity to make this right. Please reach out to us at [email protected], mention this review, and include your property name along with any details about the incident. We'll ensure your case is reviewed promptly and routed to the appropriate leadership team for follow-up. Thank you for bringing this to our attention. We appreciate the opportunity to improve your experience. —The Luxer One Team
She was amazing
She was amazing! She helped me right away and was very kind. Thank you!
Reply from Luxer One2026-08-03
We're so happy to hear our team provided such wonderful assistance. Thank you for sharing your kind words!
The whole experience was easy
The whole experience was easy, convenient, private & secure. It's the way of the future. As technology advance, so, should our parcel packages. This's my opinion. This setup is an excellent idea to make those older mailboxes isolated. No more using keys or checking the mailbox, to see, if your package has arrived. Just three simple steps. But, you should make it avaliable 24hours; 7 days a week to receive your package.
Reply from Luxer One2026-07-31
We are so pleased to hear that you found our service easy, convenient, private, and secure. Your positive feedback about the future of parcel packages truly resonates with our vision. We appreciate your suggestion regarding 24/7 availability and will certainly consider it as we continue to enhance our offerings. Thank you for sharing your valuable opinion with us!
Easy, convenient, parcels arrive safely
Easy, convenient, parcel arrives safely.
Reply from Luxer One2026-07-31
We're glad to hear your parcel arrived safely and that you found our service convenient. We appreciate your positive feedback.
It’s so easy for me thank you
Reply from Luxer One2026-07-31
We are so pleased to hear that you found our service easy to use. Thank you for sharing your positive experience with us!
I think everything was great.
Reply from Luxer One2026-07-31
We are so happy to hear that everything was great. We truly appreciate your kind words and positive feedback.
I have come to enjoy the security that…
I have come to enjoy the security that this company injects into the delivery between the seller and myself. When I have problems, it is usually the delivery drivers leave a package on the floor instead of putting it in a lockbox. There’s no reason for that except laziness. The boxes are there. The system is set up and some of the drivers just don’t use it.
Reply from Luxer One2026-07-31
We appreciate you sharing your experience with us and highlighting the security we aim to provide. We are concerned to hear about the instances where packages are not placed in the lockers as intended. We understand how frustrating it is when our established systems are not fully utilized, and we are actively working to ensure all delivery protocols are consistently followed by our drivers. Please contact our [email protected] email if you have any further issues
This company sucks the lockers are…
This company sucks the lockers are always jamming and the techs lie and say they are coming or on the way but they never arrive !! I sat on the phone for three guys with support and nothing happened materialized just two months ago and now here I am again
Reply from Luxer One2026-07-31
Hi there, We're truly sorry to hear you've experienced recurring issues with your locker and the support process. We completely understand how frustrating it is to repeatedly encounter the same problem, especially when you're waiting for assistance that doesn't arrive as expected. You deserve a reliable system and timely support, and that is the standard we expect to deliver at Luxer One every time. It's clear we've fallen short of that expectation in your experience, and we sincerely apologize. We'd really like the opportunity to investigate what's happening at your property. Please reach out to us at [email protected], mention this review, and include your property name along with the dates of your recent service requests. We'll work with our service and operations teams to review the repeated locker issues and your support experience so we can help get this resolved. Thank you for bringing this to our attention. Your feedback helps us identify recurring issues and improve the experience for everyone. —The Luxer One Team
Highly secure
I like the fact that it is right next to the mail room. It's quick, easy and extremely convenient to get my packages and most importantly safe from packages being taken. 5 out of 5 stars
Reply from Luxer One2026-07-31
We're so happy to hear that our convenient location next to the mail room makes it easy and safe for you to retrieve your packages. Thank you for sharing your positive experience with us!
pickup was smooth
pickup was smooth, the app was easy, support was helpful...and delivery was secured.
Reply from Luxer One2026-07-13
We're so glad to hear that your pickup and delivery were smooth, and that our app and support team were helpful. We appreciate your kind words!
Hidden fees on packages
Reply from Luxer One2026-07-09
Hello Adil, We're sorry to hear about your experience. Unexpected charges are understandably frustrating, and we completely understand your concern. You deserve a transparent package delivery experience, and that is the standard we strive to deliver at Luxer One every time. Any package storage or late pickup fees are not set by Luxer One directly, they're determined by your property management based on the needs of the community, often to help keep lockers and package rooms available so all residents can receive packages safely and securely. If you'll be away from home, many properties also support our Vacation Hold feature in the Luxer One app, which allows your packages to be held longer without incurring storage fees. If you have questions about a specific charge or would like to better understand your property's package policies, please reach out to us at [email protected], mention this review, and include your property name. We'd be happy to help clarify your situation. —The Luxer One Team
It's a very easy system and packages
It's a very easy system and packages Don't get lost.
Reply from Luxer One2026-07-06
We're so glad our system makes sending packages easy and reliable for you. Thank you for your positive feedback!
I love getting my packages secure in…
I love getting my packages secure in Luxer One, no worrying about anyone walking off with your packages.
Reply from Luxer One2026-07-02
We're so glad to hear you appreciate the security our package lockers provide. It's wonderful to know your deliveries are safe!
It’s nice to have your package secured…
It’s nice to have your package secured and conveniently accessible with the Luxor app.
Reply from Luxer One2026-07-02
We're so glad to hear you find the app convenient and appreciate the security it provides for your packages. Thank you for your positive feedback!
Very important and handy setup
Very important and handy setup. Also easy to use. Glad you're here.
Reply from Luxer One2026-07-02
We're so glad you find our setup process easy to use. Your positive feedback truly means a lot to us!
Luxor One refuses to be held accountable for their service
Luxor One does not mandate “lockers”. If lockers are not mandated, the promise of specific service with them is not factual. The fact that a delivery driver is given access codes to the mailroom instead of forced to scan and/or entering package info to inform recipients a package is delivered… really undermines their service and why they are even involved. Without lockers (my apartment complex literally has a room with opened shelves)… allows a delivery driver that, if not given access codes, but has multiple deliveries, only has to input one delivery instead of all deliveries. Therefore one person is notified instead all the persons who received a delivery. Two different cust serv reps with Luxor One, stated this is what is happening and that Luxor One is aware… but it is not their problem nor did either one of them express concern or offer resolution. They stated it is the carriers problem for not following Luxor One’s guidelines even if Luxor One is not insuring nor mandating their guidelines are followed…. And then stated it is the property managers issue as well for not enforcing their guidelines. The fact Luxor One’s mission statement is that they prevent your deliveries from being stolen, but literally allow packages to be delivered in an open area instead of the advertised mailboxes which require each delivery driver to input package info in order to unlock and deliver, is the exact opposite of the support and assurance that they advertise as the benefits and insurance of their service. To be contracted to deliver services they literally refuse to take accountability in providing and on top of that they charge for…per their website… is literally a company that is getting paid to do nothing. It’s like paying my 5 yr old to wash dishes knowing the dishes will not be successfully washed. Apartment complexes charge their tenants for the service even if they opt out the service. And then if I call Luxor One for a temp password bc they failed in their service as they advertise…. I am told they cannot issue a temp password because I opted out of their service (still being charged) and that I need to opt back in. Uhm… I’m sorry but I’m still paying for the service even if I opted out and it’s not the delivery drivers or contracted counter parts fault. Luxor One is not enforcing the service they claim they provide. Luxor One is absolutely horrible for those who do not have the advertised mailboxes. Their services literally cause countless issues with money and unnecessary wasted time for multiple counterparts. Why are they offering services that do not mandate personalized delivery mailboxes (think big PO Boxes) when their guidelines are clearly based on customers having. People can still steal your packages since they are out in the open (the main service they prevent if using them)… but then to offer a lessor service without the protection… without the guarantee… but still tell me this is what you are offering me?! I seriously feellike this company needs to be audited and shut down to the customers they are not accurately providing services for as they advertise. This has been an exhausting and unnecessary experience this past year. Not to mention I have literally taken all preventative measures that Luxor One allows to not be delivered to. But Luxor One refuses to take accountability for ensuring safe, timely, and accurate deliveries. Like who created this company?! Why are they enforcing their own companies policies and services. This is just crazy to me.
Reply from Luxer One2026-07-02
Hi Jennifer, We're truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. It's clear this has been an incredibly frustrating experience, and we understand why you feel disappointed. You deserve a package delivery experience that is reliable, secure, and easy to use, and that is the standard we strive to deliver at Luxer One every time. We'd like to provide a bit of context regarding package rooms. Every property has different space constraints and operational needs, so some communities choose a package room rather than individual lockers. While both solutions are designed to improve package security and organization, they do rely on carriers following the delivery process correctly. When carriers don't scan each package individually or bypass recommended procedures, it can unfortunately affect notifications and package visibility for residents. We know that's frustrating, and we're continually working with carriers, properties, and new technology to improve compliance and reduce these issues. We're also sorry to hear you felt unsupported when you reached out to our customer support team. Regardless of the cause of an issue, you should always feel heard and receive clear guidance. That's the level of service we expect to provide, and we'll share your feedback with our leadership team as we continue improving both our products and our customer experience. We'd welcome the opportunity to better understand your property's setup and discuss solutions that may improve the experience for your community. Over the past year, we've introduced several enhancements designed specifically to improve package room performance, delivery accuracy, and resident notifications including partnering with al the major carriers to improve carrier compliance. Please reach out to us at [email protected], mention this review, and include your property name. We'd be happy to work with your property's account manager to review your location and discuss opportunities to create a better experience for everyone. Thank you again for your thoughtful feedback. It helps us continue to improve. —The Luxer One Team
Fast and efficient!
Reply from Luxer One2026-07-02
Thank you so much for your feedback! We are so glad you are loving the service.
Delivery is expedient and secure
Delivery is expedient and secure. I also appreciate the notification that a package has arrived.
Reply from Luxer One2026-06-23
We are so glad to hear you appreciate our fast and secure delivery, and our package notifications! Thank you for your feedback.
You can't opt out
You can't opt out. If your apartment gets this and you don't have a credit card then you're screwed and can never get a package to your door again. They take your package and hold it hostage
Reply from Luxer One2026-06-23
Hi there, We’re sorry to hear you’ve had a frustrating experience. We understand how concerning it can feel when you’re unable to access your packages the way you expect to. You deserve a delivery experience that is both convenient and accessible, and that is the standard we aim to deliver at Luxer One. The requirement to maintain a valid payment method on file is intended to support property policies related to package storage and locker availability, helping ensure there is space for all residents to receive packages safely and securely. If obtaining or maintaining a payment method is creating a barrier for you, we’d like the opportunity to better understand your situation and explore any options that may be available. We know every resident's circumstances are different, and we want to help where we can. Please reach out to us at [email protected], mention this review, and include your property name. We’d be happy to review your account and discuss the situation further. Thank you for sharing your feedback. —The Luxer One Team