Luxer One

Hello Sorrento, We're truly sorry to hear about your experience. Waiting more than three weeks for a supervisor follow-up after reporting an incident is not the level of service you should expect from us, and we completely understand how frustrating and disappointing that must be. You deserve timely communication and follow-through, and that is the standard we expect to deliver at Luxer One every time. We sincerely apologize that this matter has remained unresolved. We'd like the opportunity to make this right. Please reach out to us at [email protected], mention this review, and include your property name along with any details about the incident. We'll ensure your case is reviewed promptly and routed to the appropriate leadership team for follow-up. Thank you for bringing this to our attention. We appreciate the opportunity to improve your experience. —The Luxer One Team

We're so happy to hear our team provided such wonderful assistance. Thank you for sharing your kind words!

We are so pleased to hear that you found our service easy, convenient, private, and secure. Your positive feedback about the future of parcel packages truly resonates with our vision. We appreciate your suggestion regarding 24/7 availability and will certainly consider it as we continue to enhance our offerings. Thank you for sharing your valuable opinion with us!

We're glad to hear your parcel arrived safely and that you found our service convenient. We appreciate your positive feedback.

We are so pleased to hear that you found our service easy to use. Thank you for sharing your positive experience with us!

We are so happy to hear that everything was great. We truly appreciate your kind words and positive feedback.

We appreciate you sharing your experience with us and highlighting the security we aim to provide. We are concerned to hear about the instances where packages are not placed in the lockers as intended. We understand how frustrating it is when our established systems are not fully utilized, and we are actively working to ensure all delivery protocols are consistently followed by our drivers. Please contact our [email protected] email if you have any further issues

Hi there, We're truly sorry to hear you've experienced recurring issues with your locker and the support process. We completely understand how frustrating it is to repeatedly encounter the same problem, especially when you're waiting for assistance that doesn't arrive as expected. You deserve a reliable system and timely support, and that is the standard we expect to deliver at Luxer One every time. It's clear we've fallen short of that expectation in your experience, and we sincerely apologize. We'd really like the opportunity to investigate what's happening at your property. Please reach out to us at [email protected], mention this review, and include your property name along with the dates of your recent service requests. We'll work with our service and operations teams to review the repeated locker issues and your support experience so we can help get this resolved. Thank you for bringing this to our attention. Your feedback helps us identify recurring issues and improve the experience for everyone. —The Luxer One Team

We're so happy to hear that our convenient location next to the mail room makes it easy and safe for you to retrieve your packages. Thank you for sharing your positive experience with us!

We're so glad to hear that your pickup and delivery were smooth, and that our app and support team were helpful. We appreciate your kind words!

Hello Adil, We're sorry to hear about your experience. Unexpected charges are understandably frustrating, and we completely understand your concern. You deserve a transparent package delivery experience, and that is the standard we strive to deliver at Luxer One every time. Any package storage or late pickup fees are not set by Luxer One directly, they're determined by your property management based on the needs of the community, often to help keep lockers and package rooms available so all residents can receive packages safely and securely. If you'll be away from home, many properties also support our Vacation Hold feature in the Luxer One app, which allows your packages to be held longer without incurring storage fees. If you have questions about a specific charge or would like to better understand your property's package policies, please reach out to us at [email protected], mention this review, and include your property name. We'd be happy to help clarify your situation. —The Luxer One Team

We're so glad our system makes sending packages easy and reliable for you. Thank you for your positive feedback!

We're so glad to hear you appreciate the security our package lockers provide. It's wonderful to know your deliveries are safe!

We're so glad to hear you find the app convenient and appreciate the security it provides for your packages. Thank you for your positive feedback!

We're so glad you find our setup process easy to use. Your positive feedback truly means a lot to us!

Hi Jennifer, We're truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. It's clear this has been an incredibly frustrating experience, and we understand why you feel disappointed. You deserve a package delivery experience that is reliable, secure, and easy to use, and that is the standard we strive to deliver at Luxer One every time. We'd like to provide a bit of context regarding package rooms. Every property has different space constraints and operational needs, so some communities choose a package room rather than individual lockers. While both solutions are designed to improve package security and organization, they do rely on carriers following the delivery process correctly. When carriers don't scan each package individually or bypass recommended procedures, it can unfortunately affect notifications and package visibility for residents. We know that's frustrating, and we're continually working with carriers, properties, and new technology to improve compliance and reduce these issues. We're also sorry to hear you felt unsupported when you reached out to our customer support team. Regardless of the cause of an issue, you should always feel heard and receive clear guidance. That's the level of service we expect to provide, and we'll share your feedback with our leadership team as we continue improving both our products and our customer experience. We'd welcome the opportunity to better understand your property's setup and discuss solutions that may improve the experience for your community. Over the past year, we've introduced several enhancements designed specifically to improve package room performance, delivery accuracy, and resident notifications including partnering with al the major carriers to improve carrier compliance. Please reach out to us at [email protected], mention this review, and include your property name. We'd be happy to work with your property's account manager to review your location and discuss opportunities to create a better experience for everyone. Thank you again for your thoughtful feedback. It helps us continue to improve. —The Luxer One Team

Thank you so much for your feedback! We are so glad you are loving the service.

We are so glad to hear you appreciate our fast and secure delivery, and our package notifications! Thank you for your feedback.

Hi there, We’re sorry to hear you’ve had a frustrating experience. We understand how concerning it can feel when you’re unable to access your packages the way you expect to. You deserve a delivery experience that is both convenient and accessible, and that is the standard we aim to deliver at Luxer One. The requirement to maintain a valid payment method on file is intended to support property policies related to package storage and locker availability, helping ensure there is space for all residents to receive packages safely and securely. If obtaining or maintaining a payment method is creating a barrier for you, we’d like the opportunity to better understand your situation and explore any options that may be available. We know every resident's circumstances are different, and we want to help where we can. Please reach out to us at [email protected], mention this review, and include your property name. We’d be happy to review your account and discuss the situation further. Thank you for sharing your feedback. —The Luxer One Team