Luxer One (www.luxerone.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The boxes are safe and the box chosen for me was within my reach. So nice!
We are so glad to hear you had a positive experience and found the lockers convenient. Thank you for your feedback!
We are so glad you had an easy experience with no problems. Thank you for your kind words!
Luxer One has been a wonderful service for our community. No more lost or misplaced packages — everything arrives safely and exactly where it should. It brings real peace of mind and makes daily life easier for everyone.
We are so happy to hear that our service has brought peace of mind and made daily life easier for your community. Thank you for your wonderful feedback!
I love this service it’s actually truly a Luxury for me knowing that my packages have arrived when I’m not here and they’re safe and secure thank you so much.
We're so happy to hear our service provides you with such peace of mind and security for your packages. Thank you for your wonderful feedback!
Luxury One is quick and so easy. I don't stress about my package because I know its safe until I get there. Sooooo convenient!!
We're so happy to hear you find our service convenient and stress-free! Thank you for your wonderful feedback.
Fantastic experience! Secure and super convenient. I have been using Luxer One for my package deliveries and it has been an absolute game-changer. I no longer have to worry about missing a delivery or package theft. The system is extremely secure, and the notifications are always prompt and accurate. It makes picking up my mail completely stress-free!
Hello! Thank you so much for the wonderful review! We're thrilled to hear that Luxer One has been a game-changer for your deliveries. Providing a secure, convenient, and stress-free package experience is exactly what we strive for, so it's great to know that the notifications, security, and pickup process are working so well for you. There's nothing better than having peace of mind knowing your packages are waiting safely for you when you're ready to pick them up. Thank you for being part of the Luxer One community and for taking the time to share your experience! —The Luxer One Team
Quick and easy pick up service. No delays in receiving notifications, and Luxer reminds you when you haven't picked up your package.
We're so glad to hear you appreciate our quick pickup and notification system! Thank you for your positive feedback.
I got introduced to this company thru Indian Trail Apartments. It has turned out to be a nightmare. From missing and stolen packages to the horrible robot customer service line. They refuse to tell you what happen to your missing packages although they have the camera footage. They refer you to the apartment complex to get the footages when they can give you simple information. I had one of the apartment employees actually steal my packages. It was only repackaged and returned it once i mentioned getting the police involved. This company assists in the stealing of packages and the cover ups that go with it.
Hello Herman, We’re truly sorry to hear about your experience. Missing packages, concerns about theft, and feeling like you’re not getting the answers you need can be incredibly frustrating and stressful. We completely understand why this situation has left you feeling upset. You deserve a secure package experience and clear communication when something goes wrong, and that is the standard we expect to deliver at Luxer One every time. To help protect resident privacy and comply with federal privacy laws, video footage and investigation details are only shared directly with property management or law enforcement rather than individual residents. We understand that this can sometimes feel frustrating when you're looking for answers, but it is part of our commitment to maintaining privacy and complying with applicable policies. That said, we take reports of missing packages and potential theft very seriously. Our systems include access records, delivery logs, and video monitoring to support investigations, and we work closely with property teams or the police whenever incidents are reported. We would appreciate the opportunity to review your experience further. Please reach out to us at [email protected], mention this review, and include your property name and any additional details about the incident. We can ensure the matter is reviewed appropriately and work with your property team to support any ongoing investigation. Thank you for sharing your feedback. We understand your concerns and would welcome the opportunity to help. —The Luxer One Team
The app doesn't work, the telephone number doesn't work, and their website doesn't work. It appears to be some kind of a scam that some apartment buildings have bought into apparently they're just stealing packages. I know I can't access the one that was delivered for our household.
Hello Sally, We’re truly sorry to hear about your experience. Having trouble with the app, website, and support channels would be frustrating for anyone, and we completely understand why you're upset. You deserve a reliable system and accessible support, and that is the standard we expect to deliver at Luxer One every time. What you’ve described is not the experience we want for our residents. We also want to assure you that Luxer One does not take or withhold packages. Our goal is to provide a secure delivery solution, and when access issues occur, we want to resolve them as quickly as possible. We are not experiencing any system wide issues with any of our systems. But if you're still experiencing access issues, please reach out to us at [email protected], mention this review, and include your property name and any details about the package you're unable to access. We’ll work with your property team to investigate the issue and help get you reunited with your package as quickly as possible. Thank you for sharing your feedback. We’d appreciate the opportunity to make this right. —The Luxer One Team
Safe and secured notified right away of delivery
We're glad to hear your delivery was safe and secure. Thank you for the positive feedback!
If I could rate a negative star there would be several of them. I had surgery and could barely get out of bed. They charged me for several packages with late pick ups. I've called them and written to them. I do mot want their service and never signed up for it. I want nothing to do with this company. I won't even have anything delivered to my apartment complex anymore. The companies customer service is in India and they just keep pressing me for my credit card number. I'm not giving them any information at all ever. Don't get trapped into using this unnecessary "service". They just want to charge you to pick up your own mail! It's a scam!!!
Hello Bree, We’re truly sorry to hear about your experience, and especially sorry to learn that you were recovering from surgery while dealing with package-related issues. We can completely understand how difficult and frustrating that situation must have been. You deserve a delivery experience that works for your circumstances, and that is the standard we expect to deliver at Luxer One every time. To provide some context, late pickup fees are not set by Luxer One directly. They are policies selected by individual properties, often to help ensure locker space remains available for all residents in high-volume communities. We do offer a Vacation Hold feature in the Luxer One app that can pause fee accrual when residents know they will be unable to retrieve packages for an extended period. However, we recognize that unexpected medical situations don't always allow for advance planning. We're sorry to hear you felt unsupported when seeking assistance. Our goal is always to provide helpful and respectful service, and your feedback regarding those interactions is important to us. We would welcome the opportunity to review your situation further. Please reach out to us at [email protected], mention this review, and include your property name and any details about the charges. We can work with your property team to better understand the circumstances and determine whether there are options available to help. We sincerely hope you're recovering well, and we appreciate you taking the time to share your experience. —The Luxer One Team
My experience with Luxer One has been extremely frustrating. The service is unreliable, and the overall process feels unnecessarily complicated. There have been delays and inconsistencies in receiving access codes, which defeats the purpose of having a “secure” and efficient package system in the first place. I had to go over 10 rounds with a LuxerOne so-called customer service rep to get an access code that never was sent...even after I sent her the amazon email indicating that I received a package. Amazon, for some unknown reason to me stopped putting tracking info in their email status updates. What also concerns me about giving tracking codes to oputside 3rdf party people is the lack of privacy. In order to receive a code to access my package, as I stated above, I’m required to submit tracking information. Without it, they will not provide a tracking code to access the package rooom. This creates the impression that Luxer One employees will have visibility into my purchases, which feels invasive and inappropriate. A package delivery system should prioritize both security and user privacy, but this process does neither. Overall, the system adds more hassle than convenience. Between the unreliable, really non-existent notifications and the privacy concerns, I would not recommend Luxer One unless significant improvements are made.
Hello Andrew, We’re truly sorry to hear about your experience. Having to go through multiple rounds with support just to access a package is incredibly frustrating, and we completely understand why this left you feeling disappointed in the service. You deserve a package experience that is simple, reliable, and respectful of your time, and that is the standard we expect to deliver at Luxer One every time. It’s clear we fell short in your case. We also understand your concerns regarding privacy. To clarify, when our support team requests tracking information, it is not to view the contents of your purchases. Tracking information is often the fastest and most reliable way for us to verify a delivery and locate a package within the system when a notification or access code has not been generated properly. That information is used solely to help identify and access the correct package record. We’re especially sorry to hear about the notification issues you experienced. Delays or missing notifications can sometimes occur due to carrier scanning errors or synchronization issues, but regardless of the cause, we understand how disruptive that can be when you're simply trying to retrieve your package. We’d appreciate the opportunity to look into your experience further. Please reach out to us at [email protected], mention this review, and include your property name and any details you can share. We’d like to review what happened, identify where the process broke down, and work toward a better experience moving forward. Thank you for taking the time to share your feedback. It helps us continue improving. —The Luxer One Team
If you are considering renting at a property that uses LuxerOne and are being told it is a secure package solution, I would strongly encourage you to think twice. My experience showed that it was not truly secure. Someone was able to use a delivery carrier access code to enter the package room and steal packages. That means if a thief lives in the building, works for a delivery company, previously worked for one, or is connected to someone with access, your packages may be much more vulnerable than you are being led to believe.
Hi there Todd, We’re truly sorry to hear about your experience. Having a package stolen after trusting it would be stored securely is incredibly frustrating, and we completely understand why that would leave you feeling disappointed and concerned. You deserve a delivery experience that is secure, transparent, and dependable, and that is the standard we expect to deliver at Luxer One every time. We take any report of unauthorized access extremely seriously. Our systems are designed with multiple layers of accountability, including access controls, delivery records, access logs, and video monitoring. If an individual improperly used carrier access privileges or violated delivery procedures, that behavior is unacceptable and contrary to how the system is intended to operate. While no package management solution can completely eliminate the risk of theft, our goal is to provide greater security, visibility, and investigative tools than traditional doorstep or unsecured package room deliveries. When incidents occur, we work closely with property teams to review available access records and video footage to help identify what happened. We would welcome the opportunity to learn more about your experience. Please reach out to us at [email protected], mention this review, and include your property name and any additional details about the incident. We can work with your property team to review the situation further and discuss any opportunities to further strengthen security at your location. Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to continue improving. —The Luxer One Team
If you are considering renting at a property that uses LuxerOne and are being told it is a secure package solution, I would strongly encourage you to think twice. My experience showed that it was not truly secure. Someone was able to use a delivery carrier access code to enter the package room and steal packages. That means if a thief lives in the building, works for a delivery company, previously worked for one, or is connected to someone with access, your packages may be much more vulnerable than you are being led to believe. What makes this even worse is that residents can end up taking the financial loss. Merchants are becoming more resistant to refunding stolen packages because of fraudulent claims, and banks may deny disputes if the seller provides a delivery photo, even when the package was stolen before the resident ever received it. In other words, a package can be stolen from a so-called secure room and the actual victim may still be left without their merchandise or their money back. In my opinion, LuxerOne creates the appearance of security without providing the level of protection residents expect.
Hello Chris, We’re truly sorry to hear about your experience. Having a package stolen after trusting it would be stored securely is incredibly frustrating, and we completely understand why that would leave you feeling disappointed and concerned. You deserve a delivery experience that is secure, transparent, and dependable, and that is the standard we expect to deliver at Luxer One every time. Security is something we take very seriously. Our systems include access controls, delivery records, access logs, and video monitoring designed to help properties investigate incidents when they occur. While no package management solution can completely eliminate the risk of theft, our goal is to provide significantly more visibility and accountability than traditional unattended deliveries. We also understand your concerns about financial responsibility when packages go missing. Unfortunately, retailer, carrier, and financial institution policies can vary significantly, which can make these situations even more stressful for residents. That's why we work closely with property teams to investigate incidents and provide the information available to support those investigations. We would appreciate the opportunity to review your experience further. Please reach out to us at [email protected], mention this review, and include your property name and any additional details about the incident. We can ensure the matter is reviewed thoroughly and work with your property team to explore any opportunities to improve security at your location. Thank you for sharing your feedback. Experiences like yours help us continue to improve our products, processes, and partnerships. —The Luxer One Team
I am satisfied with Luxer one. Always very helpful and always gets the work done. Thank you so much Luxer one.
We're happy to hear that you're satisfied with our services. It's great to know that our team has been helpful and efficient for you. Thank you for your positive feedback!
LuxerOne presents itself as a secure package solution, but my experience has shown otherwise. My package was stolen from the package room before I ever received it, and the response has been vague and frustrating. Although video footage was reviewed and it was confirmed that I was not the person who took the package, LuxerOne has still not clearly stated what information was provided beyond the video or whether any scan/app access data exists that could help identify who entered the room. What is most concerning is that this system gives residents the impression that packages are protected, when in reality there appears to be little accountability if something is stolen. Access to the room does not feel meaningfully controlled, there is no clear compensation process for stolen packages, and communication has been unclear throughout. Residents should not be left chasing answers after trusting a service that is supposed to add security.
Hello Franchesca, We’re truly sorry for your experience. Having a package stolen, especially when you trusted the system to keep it secure, is incredibly frustrating, and we completely understand your concerns around accountability and communication. You deserve a delivery experience that feels secure, transparent, and supported every step of the way, and that is the standard we expect to deliver at Luxer One. While our systems include access logs, delivery records, and camera monitoring, we also understand that when something goes wrong, what matters most is clear answers and meaningful follow-up and it sounds like that wasn’t your experience. To clarify, video footage and access data are reviewed as part of any investigation, but due to privacy policies, details are typically shared directly with property management. That said, you should never feel left in the dark about what steps are being taken or what information is available, and we sincerely apologize if communication fell short. We’d really like the opportunity to support you further and ensure everything that can be reviewed has been fully investigated. Please reach out to us at [email protected] mention this review, and include your property name and any relevant details. We can work directly with your property team to provide clarity and explore additional steps to improve security and accountability at your location. Thank you for taking the time to share this, your feedback is important and helps us continue improving. —The Luxer One Team
We're glad you find our lockers great! Thanks for your positive feedback; we appreciate it.
As usual I had a rare problem which was addressed promptly. Like within the hour. The office staff and service folks are friendly and a pleasure to deal with.
We're happy to hear that your issue was addressed so quickly! We appreciate your kind words regarding our team and their service. Thank you for the positive feedback!
So easy to have your packages delivered carefully and safe with easy pick up. Thank you!
We're happy to hear that you had a positive experience with our services. It's great to know that you found our package delivery and pickup process easy and safe. Thank you!
Packages are not stolen. A message is sent to me when delivery is done. But, if only Amazon drivers will follow my instructions and deliver to the lockers.
We're glad to hear that your packages are not stolen and that you receive delivery notifications. We appreciate your feedback, we are always working with carriers to encourage further compliance with the system.
64 reviews matching