About Made-in-China.comMade-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service. What can you get through Made-in-China.com? * A vast selection of curated productsFrom clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.* Customization options to meet personalized purchasing needsAccepts processing with provided designs, samples, or materials.* Enhance your product price competitivenessFactory-direct prices from original manufacturers ensure generous profit margins.* Bestsellers list to stay updated with the latest market trendsGet a clear view of the most in-demand products.🏆 Access The List* Verified suppliers by third-party agenciesSuppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.✔️ Learn More About Audited Supplier* Secure Transaction ServiceMade-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery. 🔗 Search for products supported by the STS service.
Reviewers had a great experience with this company. Consumers frequently mention that the staff is exceptionally helpful, offering attentive guidance, professional communication, and quick responses throughout transactions. Many people are also pleased with the overall quality of the items, noting that purchases arrive well-packaged, completely safe, and meet their expectations.
Some reviewers were not happy with missing items, unhelpful support during inventory disputes, or unresponsive communication from certain sellers. A few other people also felt that specific products fell short, experiencing extremely porous materials, inappropriate connectors, or unfulfilled delivery arrangements. Additionally, visitors encountered unprofessional service behavior and disappointing after-service when attempting to resolve problems with their orders.
I have installed Made-in-China application through App Store and found two Suppliers -
1. Huaihua Zhonghan Import and Export Trading., Co Ltd - since 2023, belongs to Miss Wang
2.Guangzhou Concierge Trading Co., Ltd - since 2024, belongs to Mr. Li.
For above mentioned two suppliers I've sent inquires for Electronic OEM apple Products. Then didn't get any reply. But,
I received several companies offering via Whatsapp Apple products and refused to work on Made-In-China platform.
After few discussions got Invoice for apple product from Yili Chen for Industrial and Commercial Bank China (Card number: 622031405003452974).
Invoice showing shipping via DHL, FedEX or EMS.
Finally, got answer that order has shipped not to my address, but to USA, and from USA will be directed to my country.
Currently supplier not responding for any of my message.
Made-in-China.com 回复2024-08-26
Dear Azamat,
Thank you for your message. Could you please confirm if you have conducted any transactions with Huaihua Zhonghan Import and Export Trading Co., Ltd or Guangzhou Concierge Trading Co., Ltd? We have checked our platform, and there is no supplier by the name of Yili Chen listed.
If the transaction was made offline with a supplier not on our platform, unfortunately, we are unable to trace or resolve issues related to such transactions. Please let us know if you have any further details or questions.
Made-in-China.com Service Team
Lianchao Future Technology Co., Ltd.,
I recently purchased six CCTV cameras from your company through made-in-china.com:
• Model: 8K 16MP 4 Lens 10X Zoom PTZ WiFi Camera with TF Card
• HS code: 8525891900
• Material: Plastic
• Usage: Monitoring
• Paid: $462
Your listing claimed that these cameras were wireless. However, I discovered that they are only wireless for WiFi, not for the power supply, which required me to spend an additional NZ $350 on installation for power cabling.
I feel misled by your product description and believe I would have been better off purchasing locally. Additionally, the camera surface is of very poor quality, and I doubt they will last more than two years.
Given these issues, I expect a 50% refund of the total cost as a gesture of honesty and good customer service.
Thank you for your attention to this matter.
Harish
New Zealand
Made-in-China.com 回复2024-08-09
Dear Harish,
Firstly, I want to apologize for the issues you’ve experienced with your order. We are currently in communication with the supplier to verify the situation and have conveyed your concerns to them. We have requested that they address your issue as soon as possible.
We will keep you updated on any progress and provide further information as soon as we have it.
Made-in-China.com Service Team
Made-In-China verified companies can still scam you
Review of Made-In-China
Rating: ★☆☆☆☆
Title: Verified Suppliers are Scamming Customers!
I am extremely disappointed with Made-In-China and their so-called “verified” suppliers. I placed a significant order with a company verified by this platform, trusting that the verification process would ensure reliability and professionalism. Unfortunately, my experience has been nothing short of a nightmare.
Details:
• Order Number: JG20240517
• Supplier: Jiugang Metals Products co., ltd
• Order Amount: $5,388.55
• Payment: 30% upfront In May
remaining balance paid on June 5th
• Promised Delivery: 7 days after initial payment, with an estimated arrival time of 20-25 days from the order date
Despite fulfilling my payment obligations promptly, the supplier has not even started processing my order. It has been 3 months since the final payment, and I have been given nothing but vague excuses. This unacceptable delay has severely disrupted my business operations, causing financial strain and wasted time.
Impact on My Business:
• Operational Delays: Unable to meet project deadlines and fulfill client orders.
• Financial Loss: Incurred ongoing rental costs for unused fabrication space and lost opportunities due to missed contracts.
• Stress and Inconvenience: The lack of transparency and reliability has caused significant stress and inconvenience.
I trusted Made-In-China to provide a marketplace of reputable suppliers, but instead, I have been scammed by one of their “verified companies”. This experience has shattered my trust in the platform and its verification process.
Requests for Resolution:
• Immediate action to expedite my shipment and provide a definitive delivery timeline.
• A thorough investigation into Jiugang Metals Products co., ltd and their practices.
• Financial compensation for the delays and associated costs.
• A review and enhancement of Made-In-China’s supplier verification processes to prevent similar issues for other customers.
I expect Made-In-China to address these serious concerns promptly. Until then, I cannot recommend this platform to anyone looking for reliable and trustworthy suppliers. I rather go use *Alibaba*
Beware: Just because a company is verified on this platform does not guarantee their reliability. My experience shows that you can still get scammed!
Sincerely,
Dizerent Awak
Made-in-China.com 回复2024-08-08
Update on August 30: The supplier has issued the refund. Please check your account to confirm the refund has been received.
___________________________________________________________
Dear Dizerént Awak,
Firstly, we want to extend our sincere apologies for the issues you've encountered with your order. We have received your complaint and feedback, and we will promptly verify the situation with the supplier to expedite a resolution.
We will keep you updated on the progress and get back to you as soon as we have more information.
Made-in-China.com Service Team
It's a program that does not protect the buyer's right - you can't return it if the seller doesn't accept it - you go at risk with your purchases - in case you receive poor quality products - you're stuck with them - money lost
Made-in-China.com 回复2024-08-30
Dear Artur Capatina,
We replied to your email on August 2nd and asked you to clearly explain the issues with your order so that we can better assist you. However, we have not received a response from you. Please contact us as soon as possible at this email address: [email protected].
Qingdao Hesiway Industrial Co. Ltd claim their emails got hacked yet they never informed their customers.I ended up transferring 11,870.00 USD to a fraudulent account who operated an account almost same as Qingdao. To make it worse Qingdao never showed or offered anything to mitigate our loss. Our investigations later showed that they are a fraudulent company that prey on their customers and collaborate with fraudsters to dupe unsuspecting customers.
If you do any business with this company be rest assured you will lose your money and they will not care.
Made-in-China.com 回复2024-08-09
Dear Eddy Togobo,
We are truly sorry to hear about the unfortunate experience you've had. However, upon reviewing our records, we could not find any inquiry logs indicating that you sent a purchase request to this supplier through our platform. Could you please confirm if you found and conducted the transaction with this supplier via our site?
If you need our assistance in investigating this matter, you can initiate an online complaint, and we will do our best to support you. https://sourcing.made-in-china.com/complaint/
Made-in-China.com Service Team
I bought a product from a company an audited company but now that thhere is problem they are no longer answering
I bought a product from a company called Shenzhen Liyu Technology Co., Ltd.as they are an audited supplier in your website. They sent me a defective product. When I was still inquiring from them, their replies to my queries were very quick now that there is a problem, I get no reply. What will I do to recover my money paid?
Made-in-China.com 回复2024-08-01
Dear Art Bac,
We regret to hear about the issues you've encountered with your recent purchase from Shenzhen Liyu Technology Co., Ltd. We take these matters seriously and want to assist you in resolving this situation.
Please submit an online complaint form through the following link: https://sourcing.made-in-china.com/complaint/. Our dedicated team will then work with the supplier to coordinate a resolution.
Made-in-China.com Service Team
CCTV cameras :The exterior material is of very cheap quality. Wellington is surrounded by seas, with winds gusting up to 120 km/h or more in winter. I have seen better cameras elsewhere.Pl contact me
The purchase was made through official website . I have about 10 e-mails before o made the purchase.
My recent purchase of CCTV cameras online from madeinchina.co.nz and am very disappointed with the quality of the product and the service I received.
The cameras are of very low quality, the outer plastic will crack in few years which was not made clear from the outset. During our discussions, I was under the impression that the cameras would be of better quality and that they would not require additional electrical wiring. However, this turned out to be a wrong assumption. Before selling any products, you should make two things clear: first, that your product is not high quality but rather cheap junk, and second, that it is not wireless and requires hard wiring. Your lack of clear communication about the product’s specifications and quality is very confusing and not up to the standard we expect in Western countries. I am very disappointed with your service and will not be purchasing from your site again in the future.
Thank you.
Harish Patel
New Zealand
Details as requested
Invoice Date.:
2024-07-06
Invoice No.:NE20240701
Shipper/Exporter (Complete name and address)
Amos
Office: Lianchao Future Technology Co., Ltd.
Address: Room12D,Unit B,Building 3, South Area,
ZhonghaiXi'anHuafu,Shajiang West Road,
Songgang,Bao'an District,Shenzhen,China
Tel: 86-755-23116486
Consignee (Complete name and address)
Contact person: Harish Patel
Office: K P A limited
Address: 20 Birkhall Grove,Strathmore,Wellington
6022 New Zealand
Tel.: 64210771125
Country of Export/Country of Original: CHINA Country of destination: NEW ZEALAND
Item no. Description of Goods QTY
(PCS)
Unit Value
(USD)
Total Value
(USD)
1
2
8K 16MP 4 LENS 10X ZOOM PTZ
WIFI CAMERA WITH TF CARD
HS code:8525891900
Material:Plastic
USE:Monitoring usage
Shipping cost via DHL
6 59.0 354.0
108.0
Total
1 carton Total Value(EXW SHENZHEN,CHINA) USD462.0
Made-in-China.com 回复2024-07-29
Dear Harish,
We are truly sorry to hear about your disappointing experience with the CCTV cameras.
Before proceeding, we would like to clarify that our official website is www.made-in-china.com. Could you please confirm if your purchase was made through our platform? If the purchase was indeed made through www.made-in-china.com, kindly provide the following details:
- The name of the supplier's company.
- Your purchase records, including the order number and any relevant correspondence.
- Photos of the product you received, highlighting the issues you mentioned.
Please submit your complaint online (https://sourcing.made-in-china.com/complaint/). We will do our best to facilitate communication with the supplier and find a satisfactory resolution for you.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
Made-in-China.com Service Team
I bought products, and the supplier quickly responded with a nice offer. I paid for the products, but the supplier hasn't shipped them. It has been 3 months already, and support is not responding. Their live chat is not working. I have had good experiences with Alibaba, but this was my first experience with Made-in-China, and I can’t recommend it at all.
Made-in-China.com 回复2024-07-26
Dear Aleš Zelt,
We apologize for the inconvenience you've experienced. Could you please provide us with your contact information and the name of the supplier's company? We will assist you in resolving this issue.
If you have not yet received your order, please submit an online complaint. We will verify the situation with the supplier and have a dedicated representative assist you in resolving the issue. https://sourcing.made-in-china.com/complaint/
Made-in-China.com Service Team
Product price is very high Shipping cost & Duties are also very high so at total final price can’t be justified
Made-in-China.com 回复2024-07-17
Dear Srikanta ADDONIX,
Thank you for taking the time to share your feedback with us. We understand that shipping costs and duties can significantly increase the total price, making it less justifiable. To mitigate these costs, we recommend purchasing in larger quantities and opting for sea freight, which is generally more cost-effective for bulk orders.
For items with low unit prices and smaller quantities, air freight can indeed be very expensive. In such cases, we suggest sourcing locally to avoid high shipping expenses.
We appreciate your understanding and are dedicated to providing you with the best possible service. We look forward to the opportunity to serve you better.
Made-in-China.com Service Team
the seller sent me another product and did not want to compensate me for the damage, because of this my store suffered losses
Made-in-China.com 回复2024-07-12
Dear Stefans,
We are truly sorry to hear about the inconvenience you have experienced.
If you have received a product that is not as described or is damaged, please know that you have the option to initiate a return through the platform's return process. Our team is here to assist you with any necessary steps to resolve this issue.
Should you require further assistance or have any questions, please do not hesitate to reach out to us directly at [email protected].
Made-in-China.com Service Team
I bought an ATV through Made-In-China. I paid FOB Shanghai, which can also be seen on their application where it says FOB and explains that FOB means: The supplier has to deliver the goods on the bord of the vessel nominated by the buyer... The seller himself sent the ATV to my port, then sent me the bill. So it caused me over $1500 in extra costs. After making a complaint to Made-in-China mr. Andrew replied that I had paid FOB Shanghai and that the seller would be able to pay the additional costs incurred. Then he spoke with the seller and wrote to me in another email that there was a misunderstanding and that I have to pay everything. I immediately replied to him, if he could please write to me on the basis of which he made such a decision, but to this day, more than 14 days, I have not received an answer. In the meantime, I have already written at least 5 emails asking for an answer, but complete ignorance. Then I contacted Made-in-China via live chat, where Mr. Ronald told me that he would make sure I get an answer, but again nothing happened. Such ignorance is completely unacceptable to me from a company like Made-in-China. I hope someone will get back to me and answer my emails, otherwise I have lost a lot of money due to the complete ignorance of the customer support department. Before you buy anything on the Made-in-China site, think carefully about whether you want such support (ignorance), and the loss of your money if there are any problems.
Updated: 9 days later after publish on trustpilot.com : send 3 more mails still no replay and nothing from made-in-china.com!!!
Updated 9.7.24.
Still nothing!!! I sent email to online-trading a made-in-china.com but again no replay. After speaking with the seller, Made-In-China.com has not contacted them until now!?!
If you want refound: Request Refund
Please contact the supplier directly for the refund of this order. If you have any questions, reach out to online-trading a made-in-china.com for help.
??? and nobody replays???
Made-in-China.com 回复2024-07-05
Dear Maticccc,
We sincerely apologize for the inconvenience and frustration this situation has caused you. Your feedback is very important to us, and we are currently working with the supplier to resolve this matter.
We will contact you via email with any updates, so please keep an eye on your inbox. In the meantime, if you have any further questions or concerns, please feel free to email us at [email protected].
Made-in-China.com Service Team
I purchased 2 al fakher vapes and contacted this company just to find out weather they manufacture the vapes or simply sell them and ronald who needs to look for a new job as he was completely incapable of answering a simple question couldnt do his job.
I suffered a burnt hand and damage to my cars interior because of the vapes blowing up in my hand and this guy ronald couldnt care less other than company policies. Worst company ever will never buy another product again.
Made-in-China.com 回复2024-06-28
Dear Spaz,
First and foremost, we would like to express our deepest sympathy for the unfortunate incident you have experienced with the e-cigarettes. We understand how distressing it must be, especially given the personal injury and damage to your property.
We want to clarify that Made-in-China.com is a platform that connects buyers with various suppliers and does not directly manufacture or sell products. We are here to facilitate communication and transactions between buyers and suppliers.
In order to assist you effectively, we need some additional information:
Could you please specify the supplier from whom you purchased the e-cigarettes on our platform?
We would also appreciate if you could provide your contact details, as this will enable us to reach out to the supplier on your behalf and address the issue directly.
Made-in-China.com Service Team
My packets haven’t arrived, it have got taken by customs, they promised me my money back 2 weeks ago, nothing happening, no answer or nothing. Don’t use this site!
Made-in-China.com 回复2024-06-28
Dear Nick,
We are truly sorry to hear about the inconvenience you have experienced with your recent order. We understand how frustrating it can be when expectations are not met, and we want to help resolve this issue for you.
Firstly, could you please confirm if your transaction was completed through our platform? If it was an online transaction with us, you can apply for a refund through your account (Virtual Office). If the transaction was not conducted on our platform, we recommend reaching out to the seller to discuss the matter and understand the reasons behind the customs hold.
To assist you further, could you please provide us with your contact information? Without it, we are unable to effectively support you in resolving this issue.
Your feedback is important to us, and we appreciate your patience as we work towards a solution.
Made-in-China.com Service Team
are you joking?
you changed the status before bikes have arrived and they still have not arrived!
Made-in-China.com 回复2024-07-05
Dear Mike,
We sincerely apologize for the inconvenience caused. According to the logistics status, your order was marked as delivered on June 12th. Please verify this with the delivery service. If you have not received your package, we recommend contacting the courier company directly.
Additionally, we would like to inform you that there is a feature in your Virtual Office account of Made-in-China.com to delay receipt confirmation for future orders. We will also work on improving our order status notifications.
Thank you for your understanding and patience.
Made-in-China.com Service Team
Avoid purchasing from this website unless you want to be scammed. I was scammed out of $2000 for an e-bike, and there is no assistance available from Made in China. They are fully aware of the scammers operating on their site, yet they do nothing to stop them. Everything about this site is fraudulent.
I bought from one of their "verified" suppliers, believing it would be safe. Despite contacting Made in China 3-4 times over nearly a year, no action has been taken. They repeatedly assured me they would investigate, but nothing ever came of it. Now, I realize it's a complete scam.
I detest these Chinese scammer companies, especially this bogus Made in China site. They prey on unsuspecting customers, taking their money and providing nothing in return. I sincerely hope these scammers are prosecuted and the site is permanently shut down to prevent others from being scammed.
Please be cautious and avoid this site at all costs. Don't fall victim to their deceitful practices like I did. Share this warning with others to help prevent more people from being taken advantage of by these unscrupulous scammers.
Wish I could give them 0 stars!
This is the company that scammed me!
(Jojoyseiko Technopark, No.90 Yue Ming Road, Sanhe Village, Tonghu Town, Zhongkai Hi-Tech Zone, Huizhou City)
This message is for Made in China. I cannot include my email here. Could you please request additional information so I can provide it? Because I really need help with this issue and there is no help to get from that company!
Made-in-China.com 回复2024-07-05
Hi Kean Roze,
We're sorry to hear about your experience. Please submit an online complaint through our platform, and our dedicated customer support team will assist in coordinating with the supplier to resolve this matter. https://sourcing.made-in-china.com/complaint/
Made-in-China was asked to honor their guarantee. I used their secure trading site as they require for their customer service. I was put in touch with Echo their online support manager. Echo suggested I pay more then what was written in my order as the seller had made a mistake then when I asked Echo to share with me the promised ship to date if I did this Echo never responded again. It would be nice to have someone to help me through this process but apparently Made-in-China is not the right company. I am sure it works great when the supplier actually deliveries on what they have promised but do not rely on Made-in-China to provide support when you need it.
In response to Made-in-China’s response. My issue is with the fact that Echo has not responded to my multiple reply’s to his May 23rd email. Apparently he felt his job was over once he told me I should pay 150 more for the order to cover the cost of shipping that the supplier did not calculate. Perhaps Made-in-China should relook at their policies in rating suppliers. The supplier I was dealing with was top rated and yet Made-in-China does not hold them accountable for what they agreed to, the fact that they wanted me to use a different service besides their STS process or the fact that they went over a week just ignoring my requests for updates. Your rating system should mean something if you profess as being here to help.
I forwarded the three emails I sent in response as requested. Again none of these email had a reply from Echo. I decided to just get the product from Amazon instead, even though it is more expensive, I know I can rely on their delivery, prices and service.
Made-in-China.com 回复2024-05-31
Dear Junk,
We sincerely apologize for the inconvenience and frustration you have experienced with your recent purchase on Made-in-China.
Upon investigating the situation with the supplier, we found that there was a discrepancy between the shipping costs calculated by the supplier and the final amount charged by UPS, resulting in an undercharge of $150 in shipping fees. When you reported this issue to Echo, our online support manager, Echo responded to you on May 23rd, advising that you could apply for a refund.
If you are still experiencing issues with the refund process, we kindly ask that you reply directly to Echo's email from May 23rd. This will help us address your concerns promptly and ensure a resolution as quickly as possible.
We appreciate your understanding and patience as we work to improve our services and support for valued customers like you.
Made-in-China.com Service Team
Updeted: Hi Junk, I just checked with Echo. She sent you an email at 9:03 am on May 23rd, Beijing time, to negotiate the solutions. That are, you can pay the shipping fee and the supplier will give you the product for free, or you can apply for a refund. But you haven't replied to this email. If you confirm that you have repilied us on May 23, please forward it to [email protected], [email protected].
Thank you!
