Made-in-China.com

Hi Carlos, We're truly sorry to hear about your unfortunate experience. In order to investigate this matter further and ensure that others do not fall victim to similar scams, could you kindly provide us with your contact information and the name of the supplier you were dealing with? We also want to take this opportunity to emphasize that as legitimate Chinese suppliers, they do not engage in transactions involving cryptocurrency. Conducting transactions in this manner is not only highly risky but also illegal. We apologize again for your experience, please contact us as soon as possible and provide relevant transaction information. Made-in-China.com Service Team

Hi David, Thank you for your feedback regarding the expensive air shipping costs. International shipping costs can indeed be substantial, particularly for smaller, lightweight items like badminton shuttles. Typically, air shipping is more suitable for high-value and lightweight products due to the cost-effectiveness of shipping smaller, more valuable items via air. We appreciate your feedback, as it helps us understand our customers' needs better. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your understanding.

Hi Sabina, Thank you for your feedback! We are always working hard to provide better services to buyers. If you have any further feedback or suggestions on how we and our suppliers can continue to improve, please feel free to let us know. We value your input and are committed to continuously enhancing our products and services. Once again, thank you for taking the time to share your thoughts with us. We look forward to serving you even better in the future. Made-in-China.com Service Team

Hi Lucien, Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience you've experienced. Regarding the tracking of logistics information, our website currently displays only air freight courier information. For sea freight information, you would need to directly contact the supplier to inquire with the shipping company. We also understand your frustration with language barriers. We acknowledge that some suppliers may face challenges in both spoken and written English. If you encounter communication difficulties in the future, please feel free to reach out to us at [email protected] for assistance. Your feedback is invaluable to us as we strive to improve our services. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for your understanding and patience. Made-in-China.com Service Team

Hi Borna Vrkljan, we have investigated the logistics information, which indicates that UPS has been unable to establish contact with you, resulting in the inability to complete customs clearance procedures and consequently leading to the return of the parcel. We kindly urge you to promptly reach out to the supplier to negotiate a resolution. Should you require our assistance, please don't hesitate to contact us at [email protected]. Made-in-China.com Service Team

Hi James, thank you for bringing this matter to our attention. We've conducted a thorough investigation into your feedback regarding the non-receipt of your order. According to our records, the order was successfully delivered and signed for by James Mack on March 3, 2024, at 15:26:10. We kindly request you to verify this information. Should you have any further concerns or questions, please don't hesitate to contact us at [email protected]. Thank you for your cooperation and understanding.

Hi Thu Thu, Thank you for bringing this matter to our attention. We have thoroughly searched our records using the email address you provided but were unable to find any registration or inquiry history associated with your account on Made-in-China.com. Could you please confirm whether you made the purchase of the Razer Gold card through our platform? If so, we kindly request you to provide us with your inquiry and purchase records via the following link. We are committed to assisting you in investigating this issue further. https://sourcing.made-in-china.com/complaint/ Made-in-China.com Service Team

Hi,We're very sorry to hear about the distressing experience you've encountered. To better assist you and address this issue, could you please provide us with your contact information and the name of the supplier you were dealing with? This will enable us to investigate the matter thoroughly and take appropriate actions to prevent such incidents in the future. We also want to take this opportunity to emphasize that as the legal Chinese suppliers engaged in international trade, they strictly abide by legal and ethical standards. Trading with cryptocurrency is highly risky and illegal. In order to resolve your issue, we kindly ask you to promptly provide relevant information to our email address. We are committed to doing everything we can to help you and ensure you have the necessary support. Please contact: [email protected]

Dear customer, we regret to hear about your dissatisfaction with the refund process. However, upon checking our records, we have not received any refund request from you. If you still wish to proceed with a refund, we encourage you to initiate the refund process directly through our online platform. If you encounter any difficulties or have further questions, please do not hesitate to contact us at [email protected].

Hi Daw lay, Thank you for bringing this matter to our attention. We have thoroughly searched our records using the email address you provided but were unable to find any registration or inquiry history associated with your account on Made-in-China.com. Could you please confirm whether you made the purchase of the Razer Gold card through our platform? If so, we kindly request you to provide us with your inquiry and purchase records via the following link. We are committed to assisting you in investigating this issue further. https://sourcing.made-in-china.com/complaint/ Made-in-China.com Service Team

Hi May Thu, Thank you for bringing this matter to our attention. We have thoroughly searched our records using the email address you provided but were unable to find any registration or inquiry history associated with your account on Made-in-China.com. Could you please confirm whether you made the purchase of the Razer Gold card through our platform? If so, we kindly request you to provide us with your inquiry and purchase records via the following link. We are committed to assisting you in investigating this issue further. https://sourcing.made-in-china.com/complaint/ Made-in-China.com Service Team

Hi aye lay, We are sorry to hear about your concerns. Please accept our sincere apologies for any inconvenience caused. We take all feedback seriously and strive to address any issues promptly. Could you please reach out to us with your contact information and purchase details? We assure you that we will investigate the matter thoroughly and take appropriate actions to resolve it. You can submit your complaint through the following link: https://sourcing.made-in-china.com/complaint/. We appreciate your cooperation and understanding in this matter.

Hi Shawn, Thank you for your feedback. We apologize for any inconvenience caused by the discrepancy in pricing displayed on our product pages. Because many of our products are customizable, and variations in materials and components can lead to price differences. We are continuously working to enhance our pricing display functionality to provide more accurate information to our customers. Your input is highly appreciated as it helps us improve our services. If you have any further concerns or inquiries, please don't hesitate to contact us. Thank you once again for your feedback.

Hi Clive, we sincerely apologize for any inconvenience caused by the unwanted email you received. At Made-in-China.com, we prioritize user privacy and experience, which is why we have strict limits on the number of emails sent to each user and provide an option for unsubscribing. We have noticed that you have already unsubscribed from our mailing list, so rest assured, you will not receive any further emails from us. Regarding the inquiry you made to our suppliers, we understand your frustration at not receiving a prompt response. We have reached out to the supplier on your behalf. However, due to the extended Chinese New Year holiday, the supplier may experience delays in replying. We assure you that we are actively following up with them and will provide you with a quotation as soon as possible. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. Please feel free to reach out to us if you have any further questions or concerns. Made-in-China.com Service Team

Hi Alexandra Diaconu, Thank you for taking the time to share your feedback with us. First, could you please provide us with more information regarding the difficulties you have encountered in delivering your goods? (Please send email to [email protected]) Regarding your mention of destination services, we'd like to clarify that most of our suppliers do indeed offer destination services. However, the feasibility of these services can sometimes be influenced by factors such as the quantity or value of the products being transported. In some cases, particularly with lower-priced products, the cost of logistics can surpass that of the products themselves, making it economically challenging for both parties involved. Nevertheless, we're committed to finding viable solutions and ensuring that our clients receive the best possible service. If you could provide us with more details about your specific requirements, we'll do our utmost to explore alternative options that meet your needs effectively. Made-in-China.com Buyer Service Team