Mastercanopy

Thanks for the 5 stars! Glad we could help.

Thanks so much for the 5 stars! Glad you love the umbrella and delivery went smoothly. And noted on the tilt button — we'll pass that along to the team. Appreciate the feedback! 😊

Thanks for flagging this—this shouldn’t happen. We’ll make this right. Please send us: A photo showing the unsewn rib pocket Your order number (or email used for purchase) Once we confirm, we can offer a replacement canopy top or a full refund—whichever you prefer—and we’ll prioritize it so you’re not stuck waiting.

Thank you so much for the lovely review! Enjoy your shaded patio!

Hi there! Your feedback is incredibly helpful, and we are working hard to make that process much smoother for the future. Thanks for bearing with us!

Hi there! Thanks so much for the wonderful feedback! Enjoy your product, and we hope to see you again soon!

Thank you so much! We’re really glad you love the umbrella 😊 Hope it brings you lots of shade and good moments outdoors!

Thank you for your review! We’re so glad to hear that you’re happy with both the quality and design. Great to know it’s a good fit for you — enjoy it and thanks for choosing us!

Thanks for the awesome review! We're so glad you love the material. Enjoy!

Thanks for the wonderful feedback! Enjoy, and let us know if you need anything else in the future!

We are so incredibly sorry for the frustration! Your order was unfortunately canceled and refunded because that specific 10x10 canopy was completely out of stock. However, our team completely dropped the ball by forgetting to send you the follow-up email explaining the situation, and we totally understand why the lack of communication was so upsetting. While we are sad we couldn't serve you this time, we are glad you were able to get a canopy quickly elsewhere. We are addressing this mistake with our team to ensure it doesn't happen again.

It sounds like you've got a legendary gazebo frame on your hands! We are so glad we could help you keep it going for another round. Thanks for the 5-star support—here’s to another 3+ years of shade!

Hi there! Thank you for the feedback regarding the build quality. We are very sorry to hear about the holes and wear on your unit. We have already shared this with our after-sales team, and they will contact you shortly to discuss a solution. We'll make this right!

Hi! Thank you so much for the kind words! Enjoy your new product, and we’re always here if you need anything else!

That is so wonderful to hear! Thank you for recommending us—we really appreciate the kind words!

That’s so great to hear! We’re happy we could help you find the perfect replacement canvas and get it to you quickly. Thank you for the recommendation and for choosing us!

Thanks for the feedback! We're happy to hear you found them easy to assemble. Enjoy your shade!

Hi there, I’m truly sorry for the condition your canopy arrived in and the frustration our service has caused. Expect an email from us shortly to make this right!

Thanks for the feedback! We’re happy the fit and delivery met your expectations. Wishing you the best of luck at your future events!