Mastercanopy

Good customer service.

Attractive

Delivery timely. Easy to track. Umbrella is well made and attractive. Sure wish it was a crank tilt instead of a push button since it is difficult to reach button and push with enough force over my head. :(

Defective 9’ eight rib umbrella replacement…

The 9’ eight rib umbrella replacement came with one of eight rib pockets not sewn. Defective. Not sure how 7 of 8 pockets get sewn. Bad quality control. P.S. Regarding Mastercanopy response. Where do I send requested information? What’s the e-mail address?

Quick delivery

the item was delivered very quickly, thank you. It's a lovely blue patio umbrella that fit our old umbrella Frame perfectly.

product good quality

product good quality, website for getting tracking information not very good.

Product as advertised and very quick…

Product as advertised and very quick shipping.

Love the umbrella!

Umbrella came quickly and is sturdy and…

Umbrella came quickly and is sturdy and attractive. Great price and quality

Came quickly

Came quickly, in good shape, non fade good material and not easy to find Royal Blue.

Good product

Good product, fits perfectly, fast delivery.

Ordered/paid, then received an email it was cancelled with no explanation

Edit: Based on their reply, I went up to 3 stars. I've owned a MasterCanopy before and it was a solid product. I appreciate they acknowledged my frustration with this 2nd purchase. Original: I would give a zero if I could. I ordered and paid for a 10"x10" canopy and within a couple hours received an email that my order had been cancelled and refunded. I replied asking for an explanation but never got one. So I ordered one from Vevor and it was delivered in 3 days.

4th replacement for this 12 year old gazebo

I ordered this canopy to replace my 3rd replaced canopy for this >12yr old frame we still have. It was delivered fairly quick and went up without a hitch. We were going to scrap the gazebo and buy something new but decided to see if they still carried the canopy covering, which they did. So we're getting another 3 yrs out of this for under $200.

My experience was okay

My experience was okay. I think the product is well built and easy to assemble. However my unit came with small holes and wear straight out the bow which was a little upsetting.

Great customer service with quick…

Great customer service with quick response. They went above and beyond. Product is great quality and easy installation!

We replaced our canopy due to bad weather

We had some weather that destroyed our canopy top. They are not sold separately on their website. I contacted them to inquire if I could purchase a replacement. The hardware is still in great condition and it would be a waste to just replace the entire canopy structure. Their response was immediate and asked me to provide some photos, which I did. Our correspondence was prompt and efficient. They offered a very good replacement cost and mailed it immediately upon payment. I definitely recommend their company.

Poor product, worse customer service

I purchased the 10x10 canopy with 1 sidewall from the online store. After setting it up on a slightly windy day (25km gusting to 35km) the canopy was very unstable especially with the sidewall. I packed up the canopy and requested a refund because the quality is not acceptable. The return staff low balled a $35 partial refund and is demanding I setup the canopy again and take videos showing the issues in the wind. In the marketing the canopy withstands 39km wind, that is clearly not true especially with a sidewall. The return staff with go back and forth hoping to make you give up and take the loss. If you decide to purchase this canopy, only use it on non windy days and buy it from Amazon where you can return it.

We needed a new canvas for our gazebo

We needed a new canvas for our gazebo, I emailed customer service for assistance. They were very helpful with identifying our product and explained how to purchase a replacement. Had our new canvas in a couple weeks.! Customer service as it should be,I will definitely recommend your company. Thanks again.

Received as advertised

The package was shipped in the expected timeframe, there was no damage and the product meets the advertised specifications. One thing I did not expect was that they use 12" extensions to make the 10' ribs into 11' ribs, not a big deal though they were easy to assemble.

My canopy was delivered

My canopy was delivered, bartered and filthy. I’m still waiting for them to return it and send me a clean one, but they’re being a little stubborn. Bad customer service.

Easy to assemble

This canopy was easy to put together. Everything fit where it was supposed to and the way it looks is nice and sleek. It arrived incredibly quick also.