Mastercanopy (www.mastercanopy.com) has a 4.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 91% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
Great replacement for original canopy that got brittle and tore after 3 years use.
Thank you for your review! We're glad the replacement canopy worked out perfectly for you and hope this one provides many more years of reliable use!
The tent and the custom top are the best quality.
Thank you so much! Your satisfaction means a lot to us — we hope it serves you well for many great events ahead!
Thank you for ease of ordering and timely delivery. The product is working great.
Thank you for your feedback! Your satisfaction means a lot to us!
We had some issues with our Mastercanopy gazebo which were promptly addressed by customer service to our complete satisfaction. To know that this company fully stands behind its products is important to us when we make purchases. We would recommend Mastercanopy for this reason alone.
Thank you so much for your wonderful feedback! It means a lot to know you trust MasterCanopy and would recommend us. We truly appreciate your support!
I ordered a replacement tarp and it came in damaged. I contacted them via email and they answered back right away and I provided the pictures the invoice and everything and I still have not gotten any response to replace the damaged product. I won’t buy from them again.
We’re very sorry to hear about your experience. That’s definitely not the service we want you to have. We’ll make sure a dedicated agent helps resolve your issue as soon as possible.
I love this company. 1st I purchased a canopy 5 yrs ago. Love it! I recently has an issue, wrote to them for help, they helped without question and were amazing to work with!
Thank you so much for your continued support!We truly appreciate your trust and kind words — customers like you make what we do worthwhile!
Can't get a single person to call or email me...keep getting generated emails which are not helpful. No true customer service noted with this company. Still haven't received any notice as to when canopy will be delivered and ordered over a month ago!!
We’re very sorry to hear about the delay and lack of communication. Please contact us directly with your order number so we can check the status and resolve this for you right away.
Good pricing, prompt communication, delivered exactly what I was looking for.
So glad everything met your expectations—thanks for the great feedback and 5 stars!
Completely inaccurate measurements advertised. Did not fit.disappounting.
We're very sorry to hear about your experience. Please reach out to our support team—we’d like to help make this right.
The canopy I ordered was the exact size and color that I ordered and fit perfectly and I received it in a week. Great job! Wait a minute.
So glad your canopy arrived perfectly! Thanks for the 5-star shoutout.
Thank you for your review! We're here if you need anything else.
Update from previous post. They saw my complaint and emails. They offered to expedite a new shipment as my previous one was damaged during transit. The new canopy arrived in 2 days. Thumbs up to them for responding quick.
Thank you for the updated review! Your understanding means a lot. We're here if you need anything else!
This company does not back up the one-year frame warranty- it is poorly made and is not worth half of what they ask for it. They wanted me to pay for shipping (however, it was not fair to have to pay almost half of what I paid for the entire gazebo), therefore, they decreased the fee, however, after I said fine, they have not replied back and have not followed through with the warranty and are now ghosting me. I will make sure that I share my experience every where's possible online, in person, however, so that this does not happen to anyone else, since we all work hard for our money and a warranty should be fulfilled. This company should be ashamed. Mastercanopy Business Name: EZ CANOPY CO., LIMITED Business Address: FLAT/RM 705,7/F,FA YUEN COMM BLDG NO.75 FA YUEN STREET MONG KOK KL
Thank you for sharing your concerns, and we sincerely apologize for the frustration you’ve experienced with our warranty process. We regret that we were unable to identify your order based on the details provided. To resolve this matter promptly, we kindly ask you to provide your order information. This will allow us to investigate your case thoroughly and ensure your warranty claim is handled fairly and efficiently. Regarding the shipping fee adjustment, we strive to be reasonable and accommodating in such situations, and we apologize if there was any miscommunication or delay in our response. Your satisfaction is important to us, and we want to make this right. We appreciate your feedback as it helps us improve our service. Please rest assured that we are committed to honoring our warranties and providing the best possible support to our customers. We hope to have the opportunity to address your concerns and regain your trust.
Product does not fit existing framework. Unable to get a response on processing a return despite sending multiple messages. Very unhappy with this company and would not recommend
We sincerely apologize for the inconvenience you've experienced. We have notified our after-sales team, and they will be reaching out to you shortly to assist with your return. Please check your email for further instructions. If you need any additional support, feel free to let us know.
Ordered a 10x 20 premium canopy , other than shipping issues frame went to the US and canopy came to Canada we finally got everything after 2 to 3 weeks. The print and product is amazing however the carrying case came ripped at the bottom corners so probably no good to us and unusable . we are going to email and see if they will resend one for us to use
Thank you for your feedback! We’re glad to hear you’re happy with the print and overall product quality. We apologize for the shipping mix-up and the issue with the carrying case. Our team is always here to help—please reach out, and we’ll do our best to resolve this for you. Let us know if you need any further assistance!
Good customer service, straight forward explanations and suggestions to solve a problem. Shipping was faster than expected. Good experience.
Thank you for your kind words! We're glad to hear that our customer service team was able to assist you with clear explanations and helpful suggestions. We appreciate your support and hope you continue to enjoy your purchase.
I feel like I got good value for my money and the quality is excellent!!
Thank you so much for your kind words! Your satisfaction means everything to us--thank you for choosing our product!! 😊
Very helpful, quick shipment and kept me up to date on delivery status.
We're glad to hear you had a great experience with our service. We appreciate your feedback and look forward to serving you again!
The bag / cover for the tent tore easily in the corners. The corners need to be reinforced.
Thank you for your feedback! We're glad to hear your thoughts, and we’re sorry to learn about the issue with the bag. We’ll definitely take your suggestion into account and work on reinforcing the corners to improve durability. Your input helps us make our products better!
Thank you for your feedback, and we’re sorry for the inconvenience caused. We checked our system and couldn’t find the return tracking number for your item. Unfortunately, we can only proceed with the refund process after confirming the return. Could you please provide us with the return tracking number at your earliest convenience? Once we receive it, we’ll promptly handle the refund for you. Thank you for your understanding, and we look forward to resolving this issue for you!
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