Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Scam site. Do not loose your money, listen to me. Selling clothes at vastly inflated prices. really disgusting.quality.Try to return goods forget about it, they make it impossible. I have told you do not buy from them they are disgusting,
Milanoo 回复2026-03-09
Hello,
Thank you for sharing your experience. We are sorry to hear that your shopping experience did not meet your expectations. We understand your frustration and would like to provide some clarification.
We are a long-standing online store, and all product information, prices, and purchase terms are clearly displayed on our website so that customers can review them before placing an order. We always strive to offer products with good value and maintain a transparent shopping experience.
Regarding the product quality and return concerns you mentioned, our return policy and after-sales procedures are clearly outlined on our website and apply to all orders. When the relevant conditions are met, customers can submit a return request through the established process, and our customer service team will continue to assist and follow up on the case.
If you encountered any specific difficulties during the return process or communication, we would sincerely encourage you to contact us again through our official customer support channels so that we can review the situation and provide further assistance.
We truly value every customer’s feedback and remain committed to improving our service through open and constructive communication. Thank you for your comments and understanding.
0⭐ SCAM ALERT , don't buy from this site. It's all a scam. Everything is intentionally designed to keep your money. I bought an XS coat on this site based on the measurements I saw in their size chart. A few hours later, when I went to check my order, I saw that the measurements in the chart had changed. When I logged in the next day, I saw that the measurements had changed again—three changes in two days. I immediately tried to cancel, but I saw that their site states if you cancel an order within 24 hours, they keep 50% of the money. I immediately contacted PayPal and opened a dispute, and I had screenshots of the tables that were changing. The Milanoo company, instead of admitting their mistake, tried to convince me to accept the order, saying the product was very good. I no longer had any trust in them, and it was clear the product was of low quality. The product that was going to arrive was a different size than what I ordered. And when they were forced to admit that had changed, they justified it by saying the update had been made for improvement purposes. But it seemed clear that the product was different from what I had ordered, and they insisted I buy it, saying it was very good . If I didn't have the screenshots, I would have lost half of my money. They were forced to and gave me a full refund. If I had waited for the product to arrive and then canceled, I would have had to pay for shipping all the way to China. I don't understand how this company keeps scamming people every day. It should be shut down.
Milanoo 回复2026-02-13
ear Customer,
We sincerely apologize for the concern and frustration you experienced during your shopping process, and we truly appreciate you taking the time to explain the situation in detail.
Regarding the size chart updates you mentioned, we do periodically optimize sizing data based on supplier feedback and pattern adjustments. The purpose of such updates is to provide more accurate reference information, rather than to alter the actual specifications of items that have already been ordered. If the timing of the page update caused confusion or undermined your trust, we completely understand your concern and sincerely apologize. In similar situations, we recommend contacting our customer service specialists promptly with the sizing details so we can help match you with the most suitable size.
As for the cancellation policy, the terms displayed on our website are intended to apply to customized items or orders that have already entered the production process. We always aim to resolve issues through reasonable communication and mutual understanding, rather than causing financial loss to our customers.
We take your concerns regarding product quality and trust very seriously. Our platform does not intentionally modify data or mislead customers, nor do we establish policies with the purpose of retaining customers’ funds. Since our establishment, we have served a large number of customers, and the vast majority have been satisfied with our products and services.
We respect your decision to safeguard your rights through PayPal and appreciate you providing screenshots to assist with the verification process. Issuing a full refund reflects our commitment to handling matters fairly and responsibly.
Once again, we apologize for your unpleasant experience and thank you for your feedback, which helps us continue to improve.
We wish you all the best.
Ordered a jacket but it was too small but could not get a refund because it was a promotional item no refund's apparently !!!!! it is in the small print somewhere ???? But who reads that ????? So now have a jacket that is no good and am out of pocket money I cannot afford to lose just after the expense of Xmas At no time was I offered an exchange
Milanoo 回复2026-01-29
Hello,
Thank you for sharing your shopping experience. We are very sorry for the inconvenience and frustration this order has caused you, and please accept our sincere apologies.
Regarding the issues you mentioned, please find our explanations below:
Promotional item return policy: Some promotional items are subject to special return and exchange policies. These conditions are indicated on the product page and in our return policy. We understand that such terms may not always be easy to notice, and we apologize for any inconvenience this may have caused.
Sizing issues: If there is any uncertainty regarding sizing, we recommend contacting our customer service team before placing an order so that we can provide sizing guidance and help avoid unsuitable purchases.
We understand the financial pressure that can arise during the holiday season and truly value your concerns. To assist you further, we kindly ask you to provide a valid order number or the email address used for the purchase, so that our customer service specialists can contact you as soon as possible and help resolve the issue.
I ordered a coat which costed 138€, it took approximately 3 to 4 weeks to be delivered instead of the announced 10 days. When the item arrived I thought it didn’t look bad but there was something wrong with the sleeve, you couldn’t easily slip the arm into it.
I asked for a refund, which I finally got, after being offered the possibility to keep the item and get a compensation of 30 €, I choose to send it back, but it seemed complicated to me and I had to pay +/- 25 € for it.
I understand they are trying to make the best out of it but for me it is not enough.
I accepted to order this coat for my 13 years old daughter, who was a great fan of its original look, even though I warned her there would be a problem with it, now we have both learned something: don’t buy directly from China unless you are absolutely sure about the seriousness of the store.
I absolutely don’t recommend to buy from Milanoo, you can never be sure of what you will get, and besides it’s better to purchase second hand or from local stores.
Milanoo 回复2026-01-29
Hello,
Thank you for sharing your detailed shopping experience. We fully understand the disappointment you and your child felt during this purchase. We sincerely apologize for the inconvenience caused by the delivery delay, the sleeve design issue, and the difficulties encountered during the return process.
Regarding the points you mentioned, please see our explanations below:
Delivery time: International shipping may be affected by customs clearance, flight schedules, and other factors, which can occasionally lead to delays. We sincerely regret this.
After-sales handling: After receiving your feedback, we offered multiple solutions, including keeping the item with partial compensation or returning it for a refund. You chose the return and refund option, which has since been completed accordingly.
Return shipping costs: As this was an international return, the associated shipping costs are subject to our return policy. We understand the financial and logistical burden this may have caused you.
We truly value your feedback and understand your concerns regarding cross-border shopping. Milanoo is continuously working to improve product quality, logistics efficiency, and after-sales service to minimize such situations in the future. Your comments have been recorded and will be used as an important reference for further improvements.
Once again, we apologize for the unpleasant experience you and your daughter had, and we appreciate your understanding.
Best regards
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
The quality is very poor. Do not waste your money, because if you return you will not get your full refund.
Milanoo 回复2025-12-19
Dear valued customer,
We sincerely apologize for not providing you with a satisfactory shopping experience. To help us resolve this issue as quickly as possible, please provide your valid order number or email address so that we can contact you promptly.
Thank you for your understanding.
Milanoo Team
I ordered a skirt on the 29th November 2025, the site estimated 7-10 days for shipping and it has still not arrived, the only contact I could find was an international phone number on the app which I kept being redirected to. I have only now just found an email address on this website for them, they don't make it easy for you via the app, that's for sure.
Milanoo 回复2025-12-16
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the delivery delay and the difficulty you experienced in contacting our customer service team.
Your order was placed on November 29, and although the estimated shipping time is 7–10 business days, we shipped your order on time on December 4. However, due to international logistics and increased order volumes during the peak season, some deliveries may experience delays.
We also sincerely apologize that our contact information was not easy to find within the app. Your feedback is very important to us and will help us further improve the user experience.
Thank you for your understanding.
I absolutely adore the Lolita blouse! The cut is beautiful and the lace detailing is lovely. I was also impressed with the packaging; it kept the delicate trim completely safe during transit.
Milanoo 回复2025-12-04
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Omg! I was speechless and everyone around me was too. Considering the fact that dress was ordered online and my friend took my measurements (we took little bit longer and one size bigger) because I was thinking is better to be little bit bigger than smaller. However I just brought my dress to the tailor and she did amazing job just with length.
Overall… amazing
Speechless!
Milanoo 回复2025-11-20
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I would give this a 0 if I could. Scammer, if you want to do an exchange or return, they claim they will only give you an 85% refund, but that's if it's true.
Read their message to me below. They will give you an international address for the return, but that's BS. That will cost $78 more than the products.
This is their message from customer service:
Hello,
According to our return policy, the return shipping cost is your responsibility. After we receive the package, we will refund 85% of the product price, excluding shipping and insurance fees.
Please confirm if you agree, and I will send you the return address.
Return address for the exchange:
Recipient: Andrea Krainer (Dress to Impress)
Address: St. Ruprechterstrasse 32h, 9020 Klagenfurt, Austria
Phone: 0664 317 17 48
Please don’t forget to send me the tracking number, thank you! As soon as I receive your tracking number, I will place the new order for you, and you will need to pay the shipping cost for the new order, which is ＄22,43.
Milanoo 回复2025-11-11
Dear Customer,
We sincerely apologize for your unpleasant experience. All our products undergo strict quality inspections before being shipped to ensure they are complete and free of defects. We are sorry, but at the moment we are unable to offer free returns or exchanges. Thank you for your understanding.
I ordered boots their way to small and in order to get a refund I have to pay for shipping AGAIN which I feel is very unfair I’ll never buy from this company again I wish I’d read reviews first, red flags evident. I get 85% of my money back when I paid 100%!!! Then they hold the address hostage until you agree to pay the shipping again!!
Milanoo 回复2025-10-30
Dear customer, we sincerely apologize for the unpleasant shopping experience. Due to the high cost of international shipping, our return policy requires that the return shipping fee be covered by the buyer, so the refund amount will be deducted accordingly. Thank you for your understanding and support.
Just received my second order from Milanoo where again I ordered several pairs of mens platform boots.Because they did so well the first time around my thought was can they be so good again.The answer was of course they could and once again I was massively impressed by both the service and the style and quality of the footwear.Milanoo give yourself an extra star because you truly deserve it! Trevor Keen
Milanoo 回复2025-10-21
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
I don’t know why you guys lie a lot in these reviews because there is nothing good about these shoes, not the style, not the quality not even the sizing is any good. I am highly disappointed and would make sure to get a refund back because this is rubbish
Milanoo 回复2025-08-14
Dear Valued Customer,
Thank you for your feedback. We sincerely apologize for the unsatisfactory experience you encountered. Regarding the issues you mentioned, please allow us to clarify:
Authentic Product Photography Guarantee
We solemnly confirm that all product display images are actual photographs. To help you better understand the product, you may contact our customer service at any time before placing your order to request:
Multi-angle detailed photos
Behind-the-scenes production footage
Actual product video demonstrations
Size Selection Recommendations
Due to variations in the last design of each shoe style, to ensure you select the most suitable size, we specifically recommend:
(1) Please carefully review the detailed size chart on the product page before ordering
(2) Base your selection on actual measurement data rather than relying on your usual size preference
(3) Our customer service can provide professional size recommendations
Your satisfaction is our constant pursuit. Should you have any questions, please feel free to contact our customer service specialists at any time.
Best regards,
Milanoo Team
Joke of a company,need to return purchase of shoes, too small and not like the picture shown!Was held on pending till my time for return ran out,then ordered to pay! I used Klarna, they tried to contact Milanoo,to no avail…I returned the goods, have proof of postage.. still not heard nor has Klarna.
Looks like a big con to me,first time I have used them,it will be my last… please don’t use this company a big rip off…I’m at a loss!
Milanoo 回复2025-07-21
Dear Valued Customer,
We sincerely apologize for your unsatisfactory shopping experience.
First, we would like to clarify that the vast majority of our shoe images are photographed in-house, so there should be no significant discrepancies between the product photos and the actual items. If you still have concerns about the product appearance, please provide photos for our customer service team to verify.
Second, our customer service specialists will respond to your email within 24 hours (on business days). If you haven’t received a reply, we kindly ask you to check your spam/junk folder, as our messages may sometimes be filtered there.
To resolve this matter as quickly as possible, please provide us with your order number or the email address used for the purchase so we can assist you promptly.
We truly value your feedback and hope to make things right for you.
Best regards,
Milanoo Team
DO NOT USE THIS COMPANY, THROW AWAY YOUR MONEY INSTEAD
I wish I had read the reviews before purchasing. Do yourself a favour and read the experiences. Do not order unless you want to lose money. I ordered a dress shirt, I took my measurements which on their scale made me an XXL, even though I am 40 inch chest, but I ordered it and when delivered it was so small it was kids size. It was then I got to run around. Offered me 25% back and I could keep the shirt. What am I going to do with a kids shirt. Then they told me I had to post it back at my own expense and it would take 6 weeks to process the refund once they receive. Their business model is glitzy advertising, you order, they send out whatever cheap rubbish they want and then make it nearly impossible or un-worthwhile to return. They win
Milanoo 回复2025-07-02
Dear Valued Customer,
We sincerely apologize that our service did not meet your expectations. Since each product has a different fit, we strongly recommend carefully reviewing our size chart and measurement guide before placing an order to ensure you select the correct size for your body type.
To resolve this issue as quickly as possible, please provide us with your order number or the email address associated with your purchase, so we can assist you promptly.
Thank you for your understanding, and we look forward to making things right for you.
Best regards,
Milanoo Team
I wish I read reviews about this company before I ordered bride shoes from this ordinary website.
The quality is very poor, it feels like the shoes are made out of cardboard and the site doesn't feet. I wanted to return. They don't pay you back the shipping for delivery of your order, neither for return. Plus, they say they take 15% taxes on your return for environment... If you want to contact them in regards to your return, because they don't mention on their website where to ship back your product, be aware that they reply every 2 days and also consider you need to return your product 2 weeks after delivery. So you won't be in time. Moreover, they ask you to send pictures as a proof for the reason why you want to return your product. Which is illegal in Europe, nobody is asking you such a thing for online shopping, but only an ordinary Chinese scam company would do that. Never order from this website!!!
Milanoo 回复2025-05-26
Dear Valued Customer,
We sincerely apologize for your unsatisfactory shopping experience. Firstly, since 2008, Milanoo has served countless customers and received positive feedback from them. We deeply regret that this dress did not meet your expectations. Customer satisfaction is always our top priority, and we are committed to continuously improving our service quality.
Secondly, as most of our products are handcrafted and custom-made, and in line with our commitment to sustainability, we currently do not offer free returns or exchanges.
Lastly, our customer service team typically responds to inquiries within 24 hours (on business days) or 72 hours (during holidays). Please check your email regularly for updates on the progress of your case.
Thank you for your understanding.
Still nothing …. No refund No product …. Nothing !! Scammed 100% do not engage unless you want to get ripped off !
Milanoo 回复2025-05-06
Dear Valued Customer,
Greetings! First and foremost, we sincerely apologize for the unsatisfactory shopping experience you encountered.
At the moment, we are unable to locate your order details in our system. To assist you as quickly as possible, kindly provide either of the following:
✅ Order Number (can be found in your order confirmation email or account)
✅ Email Address used for the purchase
Upon receiving this information, we will promptly investigate and keep you updated via your preferred contact method.
Thank you for your understanding and cooperation! Should you have any further questions, please don’t hesitate to reach out to our customer service team.
Milanoo Team
I have dealt with Milanoo over a few years. This is a first class company. There products are outstanding. Their customer service is of the highest standard. Coco has been extremely professional and helpful. Thank you Milanoo. Fantastic !!
Milanoo 回复2025-04-28
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I was genuinely surprised by how fast everything got here! I placed my order and it arrived much quicker than I thought it would, which was a nice bonus.
Milanoo 回复2025-04-24
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I purchased the VALENTINO ROSSI online but did not fit. I contacted by email and i kept getting qa reply asking the same thing over and over -why return: with a list of there company policy I should read.
after two weeks and not getting anywhere i looked into reviews on Milanoo and see I am not the only one.
Milanoo 回复2025-04-21
Dear Valued Customer,
We sincerely apologize for your unsatisfactory shopping experience. However, we would like to clarify that our platform has never sold products from any other brands. Kindly double-check whether your purchase was made through our official store.
Thank you for your understanding and cooperation.
Best regards,
Milanoo Team
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