Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
以上内容由商家自行提供，未经平台核实。Milanoo（www.milanoo.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 542 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 46% 的差评；近 12 个月新增 30 条。数据最后更新于 2026-10-24。
Purchased an advent calendar, which arrived squashed due to being placed in transit in a plastic bag I provided photos explaining that this was too damaged to give as a gift. I and asked for returns process. I was told that the items in the calendar would be ok so no refund or return was offered. I appealed a 3rd time via email. I then advised PayPal. On producing the photographic evidence, PayPal refunded the money in full.
Quality and return service more than poor I ordered dresses for my wedding on July 23rd - the dress arrived about 2 weeks later, faster than expected. But the quality was as cheap as it can be. Heavy, low quality polyester. I decided to return, which I did August 20th. Customers have to pay for return themselves - but of course it goes to China - 18 pounds once you include tracking. It is now October 14th, I have chased them multiple times, as I can see the item is being held by Chinese customs. I now read online that vendors need to inform customs of returned goods, otherwise they are treated as imports and might be held indefinitely. Something not told, nor highlighted at point of return. In other words, 3 months in and no where in sight of a refund.
I recieved abolutely NOT what i bought. Its a scam.No linnen, but plastic, not at all that fit.. Very bad quality, like china inmates fit and quality. Unfortunately I can not share pictures.
Dear Customer, Thank you for your feedback, and we sincerely apologize for the unpleasant experience. We take your concerns very seriously and would like to understand the issue in more detail so we can assist you and improve our service. Kindly provide more information about your order or the problem, or contact our customer service team directly. We will verify the situation and assist you as soon as possible. Once again, we apologize for the inconvenience and appreciate your understanding and feedback. We wish you all the best.
They don’t deserve the point of a star , package received and smelled like rats slept into it , returned POLICY is a joke , if you are ordering from the US please cancel , your return charge will most likely cost you more than the good itself, What is strange is that the package came from a warehouse in Jersey !!!! DO NOT ORDER FROM THEM. ….DO NOT ORDER FROM them … i
Dear Customer,Dear Customer, Thank you for sharing your shopping experience. We sincerely apologize for the unpleasant situation you encountered. Regarding the odor and packaging issues you mentioned, we highly value your feedback. Since the shoes are shipped in their original shape and packaging after production, it is recommended to place them in a well-ventilated area before use. Regarding the return and exchange issue, international returns require bearing cross-border logistics and handling fees, which may result in higher return shipping costs. Different order types may also apply to different after-sales service policies, and relevant terms will be clearly stated on the website before placing the order. We always strive to provide reasonable solutions to minimize the losses for our customers. We are sorry that this experience did not meet your expectations. Your feedback is very important to us and helps us continuously improve our products and services. Thank you for your understanding and feedback. Wish you all the best.
Great quality costume, arrived quickly and was a good value for the price.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Will absolutely spam you NON STOP despite how many times you click unsubscribe. STOP EMAILING ME. Constant flow of emails throughout the month. Do not sign up unless you want a mailbox full of crap. Completely ignore email requests to remove my email address too. Terrible UPDATE Still Spamming me even now. Asked for more details via Trustpilot which I sent and still had 2 emails since. 2 in 6 days. 51 emails in total this year
Dear Customer, Thank you for your feedback, and we sincerely apologize for the unpleasant experience.We will verify the situation and assist you as soon as possible. Once again, we apologize for the inconvenience and appreciate your understanding and feedback. We wish you all the best.
⚠️ Very disappointing experience with this company. Their return policy is extremely customer-unfriendly, and despite me following every instruction they gave me, I still have not received my refund weeks later. They have repeatedly claimed that the money has been refunded, but they cannot provide proper, verifiable proof of the transaction or a traceable refund reference. They even told me to contact my credit card company, despite the fact that I never paid by credit card. Promises are not being kept and I keep receiving different explanations. At this point, I have completely lost my trust in this company. This is starting to feel like a scam. I strongly recommend thinking twice before ordering and reading their return conditions very carefully.
Bonjour, Nous vous remercions d’avoir partagé votre expérience d’achat et nous sommes sincèrement désolés pour les désagréments rencontrés, d’autant plus à un moment aussi important pour vous. En ce qui concerne les retours et remboursements, notre politique après-vente est clairement indiquée sur notre site et appliquée conformément aux conditions en vigueur. Pour les commandes éligibles, nous assistons activement nos clients dans les démarches de retour ou proposons des solutions appropriées. Si vous avez rencontré des difficultés lors de vos échanges avec notre service client, nous vous invitons à reprendre contact avec notre équipe d’experts du service client ; un suivi dédié pourra être mis en place pour votre dossier. Nous attachons une grande importance à la satisfaction de chaque client et poursuivons nos efforts pour améliorer continuellement la qualité de nos produits et services. Nous vous remercions pour votre retour, qui contribue à cette amélioration. Milanoo Team
Ordered shoes uk size 6.. when they arrived they were huge I measured them and compared them against my other Uk size 6 shoes turns out they are Uk size 9. They won’t refund me or offer free returns at their cost for their error. DONOT buy from them I will be reporting the company within 24 hours and heading to social media to show their sizing is not correct so no one else orders and makes the same mistake with this company if they do not refund me and offer free returns back to them
Dear Customer, Thank you for sharing your shopping experience, and we sincerely apologize for the unpleasant experience you encountered. Regarding the shoe size issues you mentioned, we take your feedback very seriously. Differences in shoe design, manufacturing processes, and individual wearing habits may result in variations in the actual fit and wearing experience. We recommend carefully referring to the size chart and measuring your feet accurately before placing an order. Different order types may also be subject to different after-sales policies, and the relevant terms are clearly stated on the website before placing an order. We always strive to provide reasonable solutions whenever possible in order to minimize customer losses. We sincerely regret that this experience did not meet your expectations. Your feedback is very important to us and helps us continuously improve our products and services. Thank you for your understanding and feedback. We wish you all the best.
Sizing got mixed up a little. But they are great to deal with and my next suit will be the perfect suit. At least they respond in a timely Manor compared to other companies.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I didn’t find their website easy to navigate, especially using my iPhone and their product descriptions could be better. Having said that, the customer service is good with replies quite prompt when you realise they have an 8 hour time difference from the UK.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I received a refund from a order I cancelled because it wouldn’t arrive in time and I wake up the next day after receiving the refund to be charged again!
Dear Customer, Thank you for your feedback, and we sincerely apologize for the unpleasant experience. We take your concerns very seriously and would like to understand the issue in more detail so we can assist you and improve our service. Kindly provide more information about your order or the problem, or contact our customer service team directly. We will verify the situation and assist you as soon as possible. Once again, we apologize for the inconvenience and appreciate your understanding and feedback. We wish you all the best.
Don't buy anything from these guys - the shoes come vastly undersized and poorly made, then you have to pay a fortune returning them to China before they then only offer you a partial refund. I spent £60 on shoes I now don't even own, it's a total scam.
Dear Customer, Thank you for sharing your shopping experience, and we sincerely apologize for the unpleasant experience you encountered. Regarding the shoe size and quality issues you mentioned, we take your feedback very seriously. Differences in shoe design, manufacturing processes, and individual wearing habits may result in variations in the actual fit and wearing experience. We recommend carefully referring to the size chart and measuring your feet accurately before placing an order. Regarding returns and refunds, international returns do involve cross-border logistics and handling costs, which may result in relatively high return shipping fees. Different order types may also be subject to different after-sales policies, and the relevant terms are clearly stated on the website before placing an order. We always strive to provide reasonable solutions whenever possible in order to minimize customer losses. We sincerely regret that this experience did not meet your expectations. Your feedback is very important to us and helps us continuously improve our products and services. Thank you for your understanding and feedback. We wish you all the best.
Horrible, not only you have to return to China which cost almost 25% of the total purchase, Milanoo deducts 15% of the cost for no reason either. I would not order from this site as returns are very pricey
Dear Customer, Thank you for sharing your shopping experience, and we sincerely apologize for the dissatisfaction caused. Regarding the return process and related costs you mentioned, we understand your concerns. As international orders involve cross-border logistics, warehousing, and processing costs, return shipping expenses can indeed be relatively high. Different types of orders may also be subject to different refund and handling policies, which are clearly stated on the website before placing an order. We always strive to provide reasonable solutions for our customers whenever possible and do our best to minimize customer losses. We sincerely regret that this experience did not meet your expectations. Your feedback is very important to us and will help us continue improving our products and service experience. Thank you again for your understanding and feedback. We wish you all the best.
Very disappointed with my experience. I ordered a custom-made dress, but the item I received is completely different from what is shown on the website. The design, structure, and fabric quality do not match the product photos at all. The advertised dress looks elegant and well-structured, while the one I received looks poorly made with low-quality materials. This is not a matter of personal preference — the differences are obvious and significant. When I contacted customer service, they refused a full refund and only offered a partial refund (85%) with return fees at my expense, which I find unfair given the clear lack of conformity. I am now forced to escalate this issue through my bank. I would strongly advise future customers to be careful before ordering, especially for important events like weddings.
Dear Customer, Thank you for sharing your shopping experience, and we sincerely apologize for the dissatisfaction caused. Regarding the differences between the product you received and what is shown on our website, we take your concerns very seriously. Due to factors such as lighting conditions during photography, differences in display devices, and variations between production batches, there may be some degree of discrepancy in how products appear. We apologize that the item did not meet your expectations and will forward your feedback to the relevant team for further review and improvement. Regarding the after-sales handling you mentioned, we understand your concerns. Different orders may be subject to different after-sales policies, which are clearly stated on the website before placing an order. Based on the specific situation of each order, we typically provide appropriate solutions to balance customer experience and processing costs as much as possible. We sincerely regret that this experience did not meet your expectations. Your feedback is very important to us and will help us continuously improve our products and services. Once again, we apologize for the inconvenience caused and thank you for your understanding and feedback. We wish you all the best.
Dear Customer, Thank you for your feedback, and we sincerely apologize for the unpleasant experience. We take your concerns very seriously and would like to understand the issue in more detail so we can assist you and improve our service. Kindly provide more information about your order or the problem, or contact our customer service team directly. We will verify the situation and assist you as soon as possible. Once again, we apologize for the inconvenience and appreciate your understanding and feedback. We wish you all the best.
Pferd my wedding dress and it’s perfect just a little minus the arms are abit short but none then that quality great!!!
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Do not buy anything from this place. When contacting them about stain on shoes, they responded that I have misunderstood and it was the design. Refund means you need to pay for the overseas freight cost and then 85% of the price. Feel foolish thinking it was a legit place just another Chinese factory that pose to be European but doesn’t have our way of business nor service. Getting what you want is based on luck and not on quality. Do not buy from here!
Thank you for sharing your feedback. We sincerely apologize that your shopping experience did not meet your expectations, and we fully understand your frustration. Regarding the issue you mentioned about the shoes, we take product quality and accuracy of descriptions very seriously. Some styles may feature distressed or special design elements, which can sometimes lead to differences in interpretation. All products go through strict quality inspection before shipment to ensure they are delivered in proper condition and free from defects. Regarding return and refund policies, these are clearly stated on our website: international returns must be sent back to the designated warehouse, and the return shipping cost is borne by the customer. For eligible returns, refunds are processed after deducting the applicable fees. We are also continuously improving the clarity of our policy descriptions to avoid any confusion. Once again, we apologize for the unpleasant experience. Thank you for your feedback and understanding—it helps us continuously improve our products and services.
Do not buy from this company! I purchased thigh high boots that I can’t even get my feet in. I wear a size 9. They played games about sending me a RMA number and then answered on the website not the email I sent thru. Then wanted me to pay shipping to China as a return for me to pay after it took over 2 months to get the boots. Then offered me $20 to keep the boots!! A total ripoff! Don’t buy anything from them. As of 12 Apr I still hadn’t received the lousy $20.
Dear Customer, Thank you for sharing your shopping experience. We sincerely apologize for the inconvenience caused. Regarding the sizing issue, we understand that an improper fit can affect the overall experience. The size chart on our website is based on standard measurements for reference; however, due to differences in shoe designs and individual foot shapes, the actual fit may vary. We recommend that you carefully review our size guide and accurately measure your feet before placing an order to select the most suitable size. As for returns and shipping costs, international orders do involve higher logistics expenses during the return process, which is an objective aspect of cross-border shipping. We understand the inconvenience this may cause and usually provide more flexible solutions based on the specific order situation, such as partial refunds or other forms of assistance, to help minimize your loss. At the same time, we highly value customer feedback. If our communication did not meet your expectations, we sincerely apologize and will continue to improve our processes to enhance the overall service experience. We regret that this shopping experience did not meet your expectations. Your feedback is very important to us and will help us continuously improve our products and services. We wish you all the best.
I had my doubts, but I’d definitely recommend them. Customer service is very responsive, and everything went smoothly—you just have to be a little patient.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
So I was really contemplating which size I should get and I went off the chart that they offer for the hot pink hentai outfit. Based on my chest size, I should get a large so I got a large and the opening for the mouth is so large that it is at the bottom of my chin and the legs are so long they give me like about a good 8 inches. They won’t return it unless I pay back the shipping and they want me to send it all the way to China, which is going to be the entire cost of the outfit. I had this before I faced this before so if you buy, they’re expected to keep it, you’re not getting a refund.
Dear Customer, Thank you for sharing your shopping experience, and we are sorry that the product did not meet your expectations. Regarding the sizing issue, this type of full-body outfit typically has high elasticity and a close-fitting design. However, due to differences in individual body shapes, variations in fit may occur. The size chart provided on our website is based on standard measurements for reference, but in some cases, certain areas may not fit perfectly. We will also pass along your feedback regarding the face opening and leg length to our relevant team to further improve the design and fit. As for the return policy, we understand your concerns about international return shipping costs. Due to the high cost of cross-border logistics, returning items to our overseas warehouse can indeed be expensive. In such cases, we recommend contacting our customer service specialists, as we can often provide more flexible solutions based on the specific situation (such as partial refunds or other forms of compensation) to help minimize your loss. We sincerely apologize for the inconvenience caused and appreciate your feedback, which will help us continue to improve our products and services. We wish you all the best.
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