Quality and service more than poor
Quality and return service more than poor I ordered dresses for my wedding on July 23rd - the dress arrived about 2 weeks later, faster than expected. But the quality was as cheap as it can be. Heavy, low quality polyester. I decided to return, which I did August 20th. Customers have to pay for return themselves - but of course it goes to China - 18 pounds once you include tracking. It is now October 14th, I have chased them multiple times, as I can see the item is being held by Chinese customs. I now read online that vendors need to inform customs of returned goods, otherwise they are treated as imports and might be held indefinitely. Something not told, nor highlighted at point of return. In other words, 3 months in and no where in sight of a refund.