Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Total scam ! Do not use …. Tried to contact many times after placing an order. Got no reply and never received my order ! Complete scam !
Milanoo 回复2025-04-15
Dear Valued Customer,
We sincerely appreciate your feedback. According to our system records, all order-related emails are responded to within 24 hours (excluding holidays). To assist you promptly, we kindly suggest:
1. Check your spam/junk folder for any missed replies.
2. Provide your order number to our customer service email for immediate assistance.
We are committed to resolving your concern as quickly as possible.
Best regards,
Milanoo Team
The skirt looked pretty nice but the top didn't fit at all .. it's not for women with some breasts for sure (and I mean I'm only a size C...). Delivery time took over a month .. and customer service is quite bad.. Disappointed
The dress is perfect—absolutely beautiful and exactly like the photo. If you follow the size guide carefully, you won’t go wrong! It fit me perfectly. But what impressed me the most was the quality of the fabric and the impeccable finishing. Truly flawless! Thank you so much, Milano site.
This company is a scam , they are using Catherine Deane images and copying our founders designs. Our Aurelia satin trousers are featured on their site - these are a copy so please avoid this site at all costs.
Lucinda Gittins
General Manager Catherine Deane
Milanoo 回复2025-04-01
Dear Madam,
Thank you for bringing this matter to our attention. We take intellectual property rights very seriously and have immediately investigated the issue you raised regarding our wedding dress product(s) on Trustpilot.
After reviewing, we confirm that the product(s) in question were sourced from a third-party supplier. As a precautionary measure, we have already removed the product(s) and associated listings from our platform to avoid any further concerns.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If there are any additional steps we should take or further concerns you’d like to discuss, please don’t hesitate to let us know.
Thank you for your cooperation.
Best regards,
Milanoo Team
This Company is a SCAM. I am the founder of the brand Catherine Deane.
Milanoo have stolen our designs and copied them and shamelessly even used our photography to advertise these stolen designs. AVOID this company at all costs. There is no integrity in how they conduct their business. Kind Regards , Catherine Deane
Milanoo 回复2025-03-27
Dear Catherine,
Thank you for bringing this matter to our attention. We take intellectual property rights very seriously and have immediately investigated the issue you raised regarding our wedding dress product(s) on Trustpilot.
After reviewing, we confirm that the product(s) in question were sourced from a third-party supplier. As a precautionary measure, we have already removed the product(s) and associated listings from our platform to avoid any further concerns.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If there are any additional steps we should take or further concerns you’d like to discuss, please don’t hesitate to let us know.
Thank you for your cooperation.
Best regards,
Milanoo Team
THIS COMPANY IS THE WOREST!!! THEY ARE FALSE ADVERSTISING LIARS. I PLACED OVER $300.00 ITEMS IN MY CART AND THEY ARE TRYING TO CHARGE $50.00 FOR SHIPPING WHEN THEIR SITE READS FREE SHIPPING FOR OVER $139.00. THE SITE SAYS IF YOU SIGN UP YOU GET $10.00 OFF... NOT TRUE. I HAVE LITERALLY WAISTED OVER AN HOUR SHOPPING FOR NOTHING. UCK THEM I WILL SHOP WITH AMAZON!!!
Milanoo 回复2025-03-12
Dear Lisa,
We sincerely apologize for any confusion and frustration you experienced while shopping with us. Your feedback is very important to us, and we truly appreciate the opportunity to clarify the situation.
Our free shipping policy for orders over $139 applies to specific product categories, and some items may have additional shipping costs due to size, weight, or delivery location. We are sorry if this was not clearly communicated, and we will work on improving transparency regarding our shipping terms.
Regarding the $10 off for new sign-ups, this promotion is indeed valid. If you encountered any issues redeeming it, please reach out to our customer service team, and we would be happy to assist you. Additionally, by downloading our app, you can enjoy even more exclusive discounts and offers.
We regret that your experience was not up to expectations, and we would love the opportunity to make it right. Please feel free to contact us, and we will do our best to assist you.
Best regards,
Milanoo Team
Label direkt dabei, Paketshop um die Ecke. Geld zurück in 2 Tagen.
Milanoo 回复2025-03-12
Danke für diese bemerkung. Ihr positives feedback hat unser engagement für erstklassige produkte und dienstleistungen gestärkt. Sie können beruhigt sein dass wir uns in zukunft für sie um denselben Oder besseren standard bemühen werden. Schönen tag noch!
This is the most disgusting company I have ever used. Also you have to wait so long for them to respond back to you, by the time they have responded your time is expired to return the goods. You also have to pay for them to be sent back to another country. I will never use this company again.
Milanoo 回复2025-03-04
Dear Customer,
Thank you for your feedback. We sincerely regret any inconvenience caused.
We would like to clarify the following points regarding your concerns:
Response Time: Our customer service team strives to reply within 24 business hours. In cases of high inquiry volume, there may be slight delays, and we appreciate your understanding.
Return Policy: As all products are not resold after purchase, we currently do not offer free returns or exchanges. If you wish to return an item, international shipping costs may apply.
Please feel free to reach out if you have any further questions. We are here to assist you.
If you want to lose your money order from this website. Scam!
I wanted to cancel my order but for the cancellation they will only refund the shipping cost and keep the product price I mean you don't even receive you goods and they keep the money in my case 170€ I don't understand how this website is even legal in Europe
Milanoo 回复2025-03-03
Dear Customer,
We are sorry for any inconvenience you may have experienced. Our products are processed upon order, and most of them are handcrafted. Therefore, our cancellation and refund policies are clearly outlined in our after-sales policy. Additionally, these policies are generally in line with industry standards followed by other similar websites.
If you have any questions regarding your order, please feel free to contact our customer service team. We will be happy to assist you in finding a suitable solution.
Best regards,
Milanoo Team
Disappointed with the product, time waited for postage (sent from china) then percentage of monies refunded was unreasonable. Won't be ordering from here again.
Milanoo 回复2025-02-27
Thank you for your feedback. We highly value your opinion. All of our products are made to order with inventory on hand, and based on our commitment to sustainability, each item is carefully crafted to ensure quality and uniqueness. In order to reduce waste, all custom-made products are not available for resale. We apologize for not meeting your expectations and will continue to improve our services and shipping experience to provide better shopping experiences for our customers. Thank you for your understanding and support!
Boots was a gift to my sister and she loved it. Says it’s comfy and balanced. Well done milanoo
Milanoo 回复2025-01-22
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
BEWARE!!! Terrible experience! Do not order from this company! I ordered a dress for my son's wedding. Color was not even close to the website. I was expecting a plum color dress, and it is a slate gray. I emailed explaining I would like to return. They replied, they can refund you 20% product fee($21) and I wouldn't have to return the package. I declined their offer as I paid a total of 152.00 with the shipping cost and insurance. They sent me the address and told me to pay for shipping and send them the receipt with the tracking number. I paid 33.00 to send the dress back and provided the receipt to them. 7 months later, finally someone replied to my several inquiry emails and said they never received my email with the receipt/tracking number. I resent the original email with no responds, it has been 2 months and the dress was redelivered to my home. I went to the post office to inquire why my package was undeliverable and their response was the company did not accept it!!!
Milanoo 回复2025-01-21
Dear Customer,
We sincerely apologize for your unpleasant shopping experience.
First, I have checked your order and can confirm that the color you selected was slate grey. As a standard procedure, after completing your order, we send an order confirmation email to your inbox for you to verify your order details, including the size and color of the product, as well as your shipping address and contact number. If any discrepancies are found, we kindly ask you to contact our customer service team promptly.
Secondly, I have reviewed your order communication history. After our customer service team sent you the authorized RMA number and return address on April 11th, we did not receive any emails from you regarding the return until you inquired about it on August 10th.
Furthermore, on August 12th, we requested the return information again in order to verify and process your refund as soon as possible. Before your inquiry on January 4, 2025, we had not received any further information about the return.
Lastly, as the color of the product we shipped matches your order details and our wedding dresses are custom-made, we currently do not offer free try-on services.
Thank you for your understanding.
Horrible company, will scam you when they have the opportunity, don’t try to return anything first it’s not free (it’s in Hong Kong so very expensive) and if you try to cheap out with the send watch out they will not refund you without a tracking number
Milanoo 回复2025-01-21
Dear Customer,
We sincerely apologize for your unpleasant experience. Please provide your valid order number at your earliest convenience so that we can get in touch with you as soon as possible.
Shit quality of fabric and horribly sewn! Customer service told me to pay return shipping fee to China when i asked for a refund for the defected item. Moreover, from the refund money that i shouldve gotten, they deducted a shipping fee for sending the item! In the end I had to pay £80 for the shipping fee to get a refund (which doesn't include this money) now I've wasted all that money for nothing. I do not recommend buying anything from them, be careful.
Customer service very unhelpful.
Milanoo 回复2024-12-31
Hello,
First of all, we sincerely apologize for the unpleasant experience you had during your purchase. We highly value customer feedback and regret the issues you have encountered. To better assist you, we would like to clarify the order number and item for the return, in order to confirm whether the £80 shipping fee was necessary. To resolve your issue as quickly as possible, could you please provide your order number or the email address used for the order, so that our customer service specialists can get in touch with you promptly?
HOW DO THEY HAVE 4,5 STARS???
TERRIBLE QUALITY
TERRIBLE DELUVERY TIME
TERRIBLE RETURN POLICY
NO EAY TO COBTACT ANYONE!!
COMPLAIN IN CHINA!!!!
THEY IFFERED TO RETURN $14 FROM $100 PURCHASE!!!
COST ME $30 SHIPPING!!!!
ABSOLUTELY DISATISFIED!!!!
Milanoo 回复2024-11-13
Dear Customer, we sincerely apologize for your unpleasant experience. To resolve your issue as soon as possible, please provide us with your email address or order number so that we can get in touch with you promptly.
I have never been so disappointed, my wife bought a pair of shoes for nearly £50, they turned up looking like a £9.99 pair from a high street budget shoe shop. There is no quality to speak of and they don't look like the image used on the website. Absolute waste of money, I would not buy again if the shoes were £1 a pair with free shipping.
Milanoo 回复2024-11-04
Dear Tony, we sincerely apologize for your unpleasant shopping experience. First of all, most of our shoes are handmade products. If you have any concerns about the product quality, we recommend that you contact our customer service experts before placing your order to obtain more authentic product images provided by customers. Secondly, to resolve your issue as quickly as possible, please provide your order number or the email address used for the order so that we can contact you promptly.
I bought a pair of boots and part of the heel broke off after a few months. Thinking this was coincidental, I bought a second pair. The same thing happened with the second pair. I reached out to customer service to see what my options were and they were more than helpful. I was willing to get a replacement piece for the part that broke, but they are sending me a brand new pair instead with no charge. They were prompt and had excellent customer service while standing behind their product!
Milanoo 回复2024-10-31
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
My customer service experience with them was terrible. I picked the dress I did because it said it would ship within 24 hours. It SUPPOSEDLY shipped 5 days later! But then it didn't have tracking info indicating that it was actually shipped for several more days. All I asked for in return was a refund of the shipping cost only, and they refused.
Milanoo 回复2024-10-23
Dear Customer,
We greatly value your feedback and sincerely apologize for your unpleasant experience. Generally, products marked for 24-hour shipping can be shipped as quickly as 12 hours. Please send us your order number or email address so that we can look up your order and resolve the issue as soon as possible. Thank you for your cooperation and understanding.
Milanoo was the worst online shopping experience I've ever had. I mistakenly thought it was an American company, but the cheaply made products from China proved me wrong. The boots I bought were so awful that I returned them, but the shipping cost back to China was a ridiculous £32 on top of the original £70 price. To make matters worse, their customer service is non-existent, with no email address or any way to contact them. This lack of communication even limits which couriers you can use for returns. Avoid Milanoo at all costs!
Milanoo 回复2024-10-25
Dear Customer,
We sincerely apologize for your unpleasant shopping experience. Milanoo is committed to providing our users with quality products and services. Firstly, our shoes are all handcrafted, and if you have any doubts about their quality, we recommend that you contact our customer service experts for more information about the products before placing your order. Additionally, you can reach out to our customer service experts through your personal account to receive any support you may need.
Thank you for your understanding.
Ines gave excellent customer service. She had an amazing attitude. Provided me with much needed information. Definitely a spot to come back to with the excellent customer service.
Milanoo 回复2024-10-25
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
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