I bought a pair of boots and part of…
I bought a pair of boots and part of the heel broke off after a few months. Thinking this was coincidental, I bought a second pair. The same thing happened with the second pair. I reached out to customer service to see what my options were and they were more than helpful. I was willing to get a replacement piece for the part that broke, but they are sending me a brand new pair instead with no charge. They were prompt and had excellent customer service while standing behind their product!