Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Buyer Beware! The worst online shopping experience…
The worst online shopping experience I’ve ever encountered. This company is a scam. The shoes I ordered were not true to size (about 4 sizes too small) which the company were not willing to acknowledge was their problem. They say you can return items but trust me it’s pointless- you have to pay for shipping to China, record delivery, send them a copy of the return receipt and tracking number and even then they will not consider a refund until you request it (again) once you know they have received the item. Then they ‘quality control’ check the item and withhold the right not to refund. AND worst of all they will deduct 15% off the original price no matter what as they say they only make one of every item so it will have been restocked unnecessarily!
Think I’ll just give my shoes away to someone who can fit into them…. Or maybe il burn them to make me feel better!☺️
Milanoo 回复2024-07-02
Dear customer,
We sincerely apologize for your unpleasant shopping experience. To ensure that all customers receive brand new products, we do not resell any returned items, which is why we currently do not offer free returns and exchanges. Thank you for your understanding.
Very happy with the purchase and among other things it was also delivered earlier than expected.
Milanoo 回复2024-07-02
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
A Word of Caution!
Dear customer, do not be lured by the low prices. The quality of these products is lower than any rags you might find at a local market, yet they often cost even more. You will not receive a refund unless you return the shipment, which in Germany can cost between 48-65 EUR. The customer service is very rude and intimidating. Unfortunately, I cannot add screenshots of the conversation here, in which the customer service wrote:
"Wenn Sie Ihre Bewertung löschen, können wir Ihnen eine volle Rückerstattung gewähren (169,45€)."
I lost a lot of nerves and money. My lawyer is looking into this matter, and I have also tried to contact the German consumer inspector, as what this company is doing is fraud, but I have not received any response yet.
there is no return address information anywhere on this website , or about the cost of that !
I have lost 50 Euros and faith in justice.
Scam!!!!
order No: en_mi_240503211920_394
DO NOT ORDER FROM THIS WEBSITE!!
It’s a website of fake items, they post images that look good as they have stolen these images from website, when you receive your orders it’s not anything like what you see on their website!
There is no customer service number or email, no clear refurna options and no one replies your DM’s.
Thankfully I paid by Klarna so I’ve had to report the issue to them. I ordered shoes in a. Size 39 which is clearly on my email order confirmation, but yet they sent me shoes all in a size 40!! They shoes look nothing like what no saw online! Cheap rubber soles, the shoes are so cheaply made they curl up!! It’s so frustrating as my entire order came to £164!!!
They should not be allowed to sell online or even be a legit company as they are fake and just send your awful products you NEVET ordered!!
Milanoo 回复2024-06-25
Dear Customer,
We sincerely apologize that your shopping experience did not meet your expectations. We understand your dissatisfaction and deeply regret any inconvenience caused. Providing high-quality products and services is always our priority, and we regret falling short on this occasion.
Regarding the issue with your order, please note that our shoes are labeled with both European and American sizing, which may differ between regions. Rest assured, we have stringent quality checks to ensure that the size you receive matches your order. We appreciate your feedback on this matter, and we are actively working to improve our processes.
Additionally, if you have any further questions or concerns, you can contact our customer service experts via email through the order center. Typically, they aim to respond to emails within 24 hours on business days. If you haven't received a response, please check your spam folder.
Thank you for your understanding.
Sincerely
Find it suspicious that I can't log in, email or call about my damaged " goods"!
Milanoo 回复2024-06-25
Dear customer, we're very sorry that your shopping experience did not meet your expectations. Please provide your email address or valid order number so that we can contact you as soon as possible. We look forward to your response.
I have seen some bad reviews, but i have ordered several soccer jerseys from them and they have all been great. My kids love them, the shipping takes a bit, but other than that they have all fit great and looked awesome. I have even had to email and change the size and it was no problem, i did change it before it was sent, but they told me no problem and got it changed right away.
Milanoo 回复2024-06-11
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I’m currently trying to log on to my account for tracking details. However, it keeps saying incorrect password. Won’t let me reset. No where to contact via email so having to come on here to get some kind of support.
My order was due to be dispatched yesterday at the latest and I have not yet received a tracking email link. Please could you provide me with an update on en_mi_240429012759_834
Milanoo 回复2024-05-11
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Please do not waste your time ordering from here. I ordered a uk size jumpsuit and they emailed to ask for exact sizes which changed this to a made to order Jumpsuit which cannot be returned as per their returns policy. When I asked to cancel they told me I would only receive my shipping fee back. Then when look further they charge a return fee aswell as a restocking fee of 15% but do not tell you the charge for the return fee. But trying to change my order so I couldn’t return without informing me of this is very misleading.
Milanoo 回复2024-04-25
Dear customer, we sincerely apologize for your unpleasant shopping experience. Firstly, we contacted you to inquire about your exact measurements to ensure a better fit for your jumpsuit. Secondly, suggesting customization was aimed at providing you with a product that perfectly suits your body. Lastly, due to returned items not being resold, we currently do not offer free return and exchange services. Thank you for your understanding.
Outstanding service and quality boots. Ines was extremely helpful throughout. Very pleased with my boots. Thank you. Robbie. England
Milanoo 回复2024-04-25
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Good quality and excellent service! The delivery arrived on time. Thank you!
Milanoo 回复2024-04-19
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I bought a Gatsby style dress for fairly cheap. I have never received so many compliments on a dress before. Yes, it took a little longer to get it, but it was totally worth it. I only bought one time, but it was a great experience for me.
Milanoo 回复2024-04-15
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
A word of advice, never buy from this site unless you want to lose money.
Scandalous that they can act with impunity in France, in Europe and everywhere.
Waste your money, buy from this site!
Un conseil, n'achetez jamais sur ce site, sauf si vous voulez perdre de l'argent.
Scandaleux qu'ils puissent agir impunément en France, en Europe et partout.
Perdez votre argent, achetez sur ce site !
Milanoo 回复2024-03-11
Dear customer, we sincerely apologize for your dissatisfaction with our service. If you could provide more details, we will do our utmost to address the issues you encountered and improve the quality of our service. Your feedback is invaluable to us. However, as we were unable to match your feedback to an order, please provide your order number or email address at your earliest convenience so that we can promptly address your concerns. Thank you for your understanding and support.
The quality is nice and best for price, I ordered one and then I ordered 2 more because I realy liked the material and the colours. Thank you
Milanoo 回复2024-03-08
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I ordered a size 16 in men's soccer (football) uniform of Cristian Ronaldo for my son. It took over 4wks to be delivered and when we got it my son was heartbroken. The outfit was the size of a 4t toddler size. I paid $36 for only the socks to be sent in adult size. Going back to the website for refund and it acts as if my order didn't exist!. And when calling the number nobody spoke English.
This company is a joke!!! DO NOT RECOMMEND!!!!!
Milanoo 回复2024-03-07
We apologize sincerely for your unpleasant shopping experience. We value your feedback greatly and have forwarded your concerns to our customer service department. They will contact you as soon as possible via email. Thank you for your patience and understanding.
Such an amazing company. I ordered shoes and had to return them. There was a bit of a hiccup with my tracking but the company was really sweet and worked with me regarding my order. They are the best! My green heels are the cutest!
Milanoo 回复2024-03-06
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Awful company. Never received my product and was told by customer service I couldn't get a refund. I would not recommend.
Milanoo 回复2024-03-06
We are very sorry to hear about the difficulties and dissatisfaction you have encountered. We deeply regret that your order experience has had issues. Please provide detailed information about your order, and we will investigate and resolve your issue as soon as possible. We will make every effort to ensure that you are satisfied with the outcome. If you are willing, you can also contact our customer service team directly, and we will be happy to assist you. Thank you again for your feedback, and we hope to resolve this issue as soon as possible and restore your trust in us.
Awful company. Ordered over 4 weeks ago, still not received. I have sent countless emails to get no response. I have given up now as i can only assume it is a scam website.
Milanoo 回复2024-02-29
Dear customer,
We sincerely apologize for your unpleasant shopping experience. Firstly, all our emails are processed within 24 hours (48 hours during weekends and holidays). If you haven't received our response, please check your junk/spam folder. Secondly, as we have not yet located your order, please provide your email address or order number as soon as possible so that we can promptly contact you and resolve your issue. Thank you for your cooperation. We look forward to your reply.
Milanoo Team
I’m currently waiting a full two months for my order to ship. Avoid this place at all costs because you’ll be waiting for your order forever! I even paid over $40 for expedited shipping and it still did not arrive on time! They offered me a $10 refund…. $10!???? After I paid $45 for shipping! It’s ridiculous. AVOID!
Milanoo 回复2024-02-22
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. Upon checking, we found that your order was placed on February 7th, with one pair shipped on the same day and received by you on February 9th; the other pair, however, due to our statutory holidays, experienced a delay in shipping. Nevertheless, we have been actively urging our factory to expedite the shipping process.
We genuinely hope to resolve this issue and provide you with a better experience. If you require further assistance or have any other questions, please feel free to contact us. We are committed to serving you wholeheartedly.
Thank you once again for your feedback and understanding.
Sincerely,
Milanoo Team
Communication with the company was great and my order arrived in a timely fashion. I was impressed with the workmanship done on the gown and quality of the fabric. Not to mention, I look fabulous in it.
Thank you so much for making my wedding so special.
Milanoo 回复2024-02-19
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
I recently bought 2 pair of red bottom heels and I thought I might have ordered the wrong size, so I contacted customer service.. The service was outstanding, advised that the pointy toe booties need to be bigger in size for a comfortable fit..
Sadly the second pair wasn’t available to ship until March, which is to late for my event.. I received my booties today, Feb. 6th and they fit, maybe a snitch to big, but that’s okayy.. I contacted customer service again about the second pair and if I could get the first pair a size smaller.. The response was quick and very appreciative, they’ll refund me the second pair since it won’t make it in time ❤️
I would definitely order from them again..
Milanoo 回复2024-02-19
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
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