Miles Kimball

Thank you for your review. We do offer items that relate to items that you have ordered. Since we have so many items and we are not able to fit them all in our catalog, we make these offers to help customers discover items that they may not have known about or even missed in the catalog. There is no obligation to these offers and you may say no to any or all of them.

Thank you for your review. We see from the tracking the order shows it was delivered on Friday, June 07 at 1:05 P.M. at GARAGE/OTHER DOOR/OTHER LOC. If you still have not received this order please contact us so we can assist you further.

Thank you for your feedback and your order with us! We do appreciate it! Our records indicate that you are a member of our VIP Rewards Loyalty program. A customer will get the offer at the end of an online order to join the VIP Rewards Program by submitting your email address after reading the terms. You are only signed up for the program if you enter the email here, after reading about the 7 day free trail and program terms through the link provided in the offer. If you have any further questions regarding your membership, or would like to cancel it- please contact VIP Rewards by calling 1-833-332-6718.

Thank you for your review. We are very sorry we did not meet your expectations. We are happy to help if you would like to contact us with more details. I am sorry to hear that you are choosing not to order again with us but if there is anything we can do to change your mind we are more then willing to try and make this right.

Hello, We're sorry to hear that you did not realize you signed up for the VIP Rewards Program. We do show that the program has since been canceled. We apologize for the inconvenience that this has caused. Thank You, Sarah 11542 Miles Kimball Customer Service

Thank you for taking the time to share your feedback with us. We understand that you experienced difficulties while using our website to order mailing labels. We sincerely apologize for any inconvenience or frustration this may have caused. We value your input and are committed to improving our services. Your comments regarding the clarity of our customer service representatives' English proficiency have been forwarded to the appropriate department for review and necessary action. We appreciate your understanding and patience as we work to enhance our website's usability and ensure clear communication with our customers.

Thank you for your feedback on the VIP program and how we advertise it. I understand the frustration and inconvenience with having to cancel something that you never intended to apply for, and we have refunded you for the charge for being part of the program. Thank you for letting us take care of this for you. Our intention is never to lead customers to believe we are trying to scam anyone out of their hard earned money, however, we do have opportunities such as this program available because it is truly a money saving program if shopping at the stores and companies who partake in it. We will pass your comments along for review and future consideration about possibly changing the verbiage and how it is presented. The offer that currently pops up will state that by submitting the email address, you agree to enroll in a 7 day free trial of the Miles Kimball VIP Rewards program and program terms. It will go on to state that unless you cancel during the trial we will automatically continue the benefits for $14.95 a month plus taxes and will charge the same credit card used for that days purchase. Lastly, we include the toll free number to cancel at any time. Although we feel we are upfront with the details given right where the email is entered, there can be room for improvement perhaps, and we will look into that.

Thanks so much for your feedback. I am happy to hear that your experience with us was a positive one. We appreciate your business and that you chose us to shop with! Our star ratings are 1 as being the worse and 5 stars being the best. I see you gave us a 1 star. Now, if there was something we can help you with- please by all means let us know! We are happy to work on a solution. However, if this was just an error in choosing the correct number of stars, we would ask you to update that for us.

Thank you for your review. Our standard shipping is 6-9 business days. We see the order was delivered within this time frame. We do have upgrade shipping options as well. Please let us know if you have any other questions or concerns.