Miles Kimball

While I understand that companies want…

While I understand that companies want to Outsource jobs to save money- 2 years ago my niece tried to order some small items- she stated the customer service rep- his accent was so heavy she could not understand him and the rep ordered WRONG ITEMS. SHE CLOSED HER CREDIT CARD AND THREW AWAY THE ITEMS. I JUST CALLED AND ONCE AGIN THE YOUNG NAN HAD SUCH A THICK ACCENT THAT I PASSED. MILES KIMBALL HAS LOST CUSTOMERS BECAUSE OF ISSUES LIKE THIS. EVERYONE WANTS A JOB BUT IF ALL YOU CARE ABOUT IS MONEY- I WILL SHARE TODAY'S EXPERIENCE AND YOU WILL LOSE MORE BUSINESS

Placed one order with them with now…

Placed one order with them with now issues. My next credit card statement had 2 charges for rewards membership. I had no idea what it was. Google search afterwards showed this was common practice with them. Avoid

Signed me up for a "vip membership" for…

Signed me up for a "vip membership" for a one time gift purchase and they've been charging me 20/mo. I just caught it and you get nothing for it! I feel scammed. They got a second porch goose worth of money from me for nothing.

Excellent.

Good Service.

So ..bait and switch

So , I placed an order that totaled @ $48 , and because of an offer , upgraded my order to take advantage of free shipping and clicked a discount code at the top of the page giving me free shipping . At exactly the same time that I was still on the phone with them , they sent me both a text and an email offering a 10 % discount along with the free shipping .Didn't see them until I got off the phone They refused to honor the 10 % discount . So , I researched the law in Pa. concerning what the did . Only when I told them I would refuse to accept the order , sending it back on their dime ..did they relent . It was never about the $ 8 discount for me .....it was the underhanded way they do business . My last dealings with them

This company signed me up for a 19.95…

This company signed me up for a 19.95 monthly Vip rewards program without my consent or knowledge after one online purchase. It's horrible. Beware

Order craft labels

Order craft labels, and 9 weeks later they had not arrived. All kinds of apologies and an offer of discount coupons. When trying to order new merchandise, the coupons were not honor. Im a blind crafter, and was unable to sell my items without the labels. Terrible customer service.

Unprofessional

I've purchased some address labels. I never agreed any membership. Today I was charged twenty one dollars.And some change for a membership for address Labels for my envelopes does that make any sense. Scam. I called up and they said I should have gotten an email.I archived, all my emails ffrom them, and I did not receive one email about a membership. So I canceled, and now they got over twenty one dollars.And some change. If they do that 21 million people, that's twenty one million dollars they made, and didn't give one customer anything. Never again..scam

Christmas Order

I received my order today and I am very pleased with the items I ordered from the Miles Kimball catalog. They have different products you don't see in stores. I love my cushions for my rocking chair! The homemade ornament is adorable 😍!

Their website has issues

Their website has issues. I clicked submit but I never got any indication that the order went through. It just stayed on the same page so I hit submit again. Same thing, no confirmation that the order went through so I closed the page and ordered the same product on Amazon. Then I see an email confirmation my order. I check my bank account and I have two pending charges. I call them and they tell me the 2nd charge is just a preauthoration and will just fall off inn7 days. My money is on hold, not available until then and hopefully it will fall of because these guys were not even interested canceling my order so I have 3 geese, hopefully, coming my way.

Avoid this store

Avoid this store! Charged me multiple times and the refund process is extremely slow.

Ridiculously poor customer service

Ridiculously poor customer service. The website repeatedly said there was a problem with my info, to check and try again. After doing this twice I gave up. Imagine my surprise when 3 charges showed up for the one item. I immediately contacted customer service who responded with, “ We are unable to systematically void them, and the release of funds must be done per your bank or card issuers regulations. Our suggestion is to contact your provider to find out what their specific regulations are for releasing these pre-authorizations.” Is that customer service? The response also suggested the error was mine, “ All the billing information has to be correct for a successful authorization. If you are incurring multiple authorizations, it is generally due to a mis-key of pertinent information such as your billing address for the card being used, the card number, card expiration date or its CVV code.” The same error message remained on the screen for my attempted purchase when I decided their website wasn’t working and closed the tab. I have screenshots of the page showing the error message and the customer service page showing an item in my cart 11 minutes later. Seems this site is either run very poorly, or is a scam. ***Wanted to add that the charges WERE reversed, and the issue has been resolved.

I just wanted a Porch Goose

I just wanted a Porch Goose. Somehow I ended up with a full sized with no outfits and a mini with outfits. I re-ordered outfits for the large one. It wasn't worth it to return the other stuff, but they sent me a coupon code in the box, so I used it. Apparently this is for a VIP program that I am now signed up for and was charged an additional $20.00. When I emailed Customer service they said there was a 7 day trial and this had now expired. But I could email someone else if I wanted to. I have started the internal run around. This is a very deceptive business practice. I won't be ordering anything else from Miles Kimball.

Do not order from here don’t use them

Do not order from here , charged me 4 times however I never reviewed a email that I bought something and it takes forever for a refund

Terrible Experience All Around

Terrible Experience All Around Customer service is a nightmare — unhelpful, rude, and impossible to reach. I was charged for a subscription I never signed up for, and my shipping address was never updated despite confirming it with a rep. On top of that, their billing is shady and confusing. Won’t be ordering from here again.

Shady billing and zero accountability

Shady billing and zero accountability Placed a simple order for home decor, everything seemed fine until I noticed an extra charge on my card a week later. When I called to ask, I was told it was for a “membership” I never agreed to. No email confirmation, no notice — just an automatic charge. Tried to cancel it and was told I had to “wait for the billing cycle to end.” Customer service was rude, dismissive, and clearly reading off a script. It’s like they’re trained to deflect instead of help. Never trusting this company again.

Horrible customer service and horrible…

Horrible customer service and horrible ordering process. The coupons they send out don’t work. They refuse to ship items that you’ve paid for unless you pay a separate invoice that has already been paid. Scam artists.

First time using this company to order…

First time using this company to order a porch goose. They wouldn't fill my order because they claimed my credit card was declined in October 2020 for an automatic order from one of their parent companies. What?! Never have I ordered from this company or parent companies and I never will. This company is shady and they better refund my money.

I have never been so upset with a…

I have never been so upset with a company. Number one I paid my account off in full in September . I’ve continuously got a $14.99 bill every month. I called them today to pay the $14.99 and to close out the account. There customer service dept is horrible, rude and hangs up on you and won’t even help you. Needless to say it took me1-1/2 to shut my account down and they refused to help me. They kept hanging up on me and giving me non working phone numbers. I got a toll free number to close down the care plan added to the account! Just hope my account is closed down! Absolutely the most terrible customer service ever had! I will not be shopping with them anymore! Youall definitely need to straighten your game up!!