misterb&b

Hi Michael, We’re truly sorry to hear about your frustrating experience, as we understand how disappointing it can be to spend time finding a place and then have your requests declined or go unanswered. Our hosts are private individuals, not professional agencies, so their response habits and availability can sometimes vary, even though we continuously encourage better responsiveness across the platform. We’re also sorry for the confusion regarding the weere subscription. It can be added during the booking flow and may sometimes be selected unintentionally, but if the service wasn’t used, our team can quickly refund it, as happened in your case. We also appreciate your feedback about the clarity of this step and about how easy it is to reach our support team, as this helps us improve the experience for everyone. We truly hope you can understand our response and that you might consider giving us another chance in the future. Kind regards, The misterb&b team

Hi Tim, We’re truly sorry to hear that this experience was disappointing for you, and we fully understand how upsetting it can be to discover a subscription you didn’t intend to keep, especially when trust is involved. The Weere subscription can be added during the booking or sign-up flow, and it’s unfortunately possible to select it by mistake without realizing it at the time; that said, if the service wasn’t used, our team can, of course, review the situation and issue a refund, and unsubscribing is always possible directly from your account. We genuinely regret that this caused frustration and extra effort on your part, as this is not the experience we want anyone to have, and we apologize that it left you with such a negative impression. The misterb&b team

Hi Sean, Since we didn’t receive your details following our Trustpilot request, we’re unfortunately unable to look into your case or better understand what happened. We’re genuinely sorry we can’t assist further at this time, and we remain happy to help if you choose to share more information. Kind regards, The misterb&b team

Matt, the Weere subscription can be added during the booking flow, so you likely picked it by mistake. If you didn’t use the service, our team can refund you quickly. Feel free to reach out to us anytime.

We are truly sorry to read that your arrival in Madrid was so disappointing and that your experience did not match what you had booked. We sincerely understand your frustration and hope you can feel our empathy as you read this response. When an accommodation does not match the photos, you deserve clear and prompt support. In your case, the difficulty came from the fact that the reservation was handled by one of our partner agencies: in such situations, we can manage the follow-up for you, but some actions (such as an immediate refund) depend on their own procedures, which can extend the timelines. We are truly sorry that this made you feel like you were being sent from one contact to another — that is never our intention. Even when a booking is managed through a partner, we remain available to take over if you prefer that we handle everything for you. Your feeling that our support didn’t meet your expectations is something we take to heart. We genuinely hope these explanations help you better understand what happened and that you will give us another chance to offer you a smoother, clearer experience that truly reflects the community we want to build with you.