misterb&b

Hi Hammad, Thank you for taking the time to share these details. We regret that the payment process left you with the impression that additional fees were not clearly explained. The total shown at checkout is the amount charged by misterb&b, and we cannot add costs beyond what is displayed and accepted before payment. In some international transactions, however, banks may apply separate foreign transaction or processing fees, which are determined entirely by the card issuer rather than by our platform. We understand why this was confusing and appreciate you bringing it to our attention. We hope this explanation provides some clarity and that you’ll consider giving us another chance in the future. Kind regards, The misterb&b team

Hi Hammad, We’re deeply sorry that our response to your feedback left you feeling unheard or treated differently. We want to be clear that we never try to remove reviews simply because they are negative, and requesting additional information through Trustpilot is part of the process used to verify and investigate specific experiences. We also take your concern about discrimination very seriously: every member of our community deserves to be heard and treated with the same respect, regardless of their background or identity. We regret that your experience made you question that commitment, and we appreciate that you took the time to provide the requested details so your concerns could be properly reviewed. We hope you understand our response and that, with time, you might consider giving us another chance. Kind regards, The misterb&b team

Hi Thomas, We’re sorry your stay in Cairo was disrupted and that the solution offered didn’t feel helpful. We understand why you first trusted the host to resolve the noise issue, but when a problem is only escalated to us after the stay or outside the 24-hour window following check-in, our ability to intervene or issue a refund is unfortunately very limited, as the host has usually already been paid. The voucher was offered as a gesture of support, and we’re sorry that the available options didn’t meet your expectations. As a small, independent LGBTQ+ platform, we use our fees to cover the costs of operating a safe, inclusive service worldwide, though we understand that price differences can be frustrating. We hope this provides some context and that you might consider giving us another chance in the future. Kind regards, The misterb&b team

Hi Chris, What you describe is deeply concerning, and we’re very sorry your stay started this way. Being sent to a different address and finding accommodation that does not match the listing is absolutely not the experience we want for any traveler. Cases involving inaccurate or suspicious listings are taken seriously and require investigation so we can review the property and take appropriate action against the host when necessary. We’re relieved that you were not charged and that the host agreed to refund you, but we fully recognize the stress and disappointment this situation caused. We hope our response helps clarify how seriously we take experiences like yours, and that you may consider giving our community another chance in the future. We know this reply comes late. We’re going through past reviews to make sure everyone receives proper follow-up. Kind regards, The misterb&b team

Hi Ceitros, We're sorry this booking experience didn't go as expected. Technical issues during the reservation process are understandably frustrating, especially when they affect your cancellation options. Once a booking is confirmed, the cancellation policy selected at checkout applies, including whether the flexible cancellation option was added. We understand this wasn't the outcome you were hoping for, and your feedback helps us continue improving both the app and the booking experience. We hope our explanation provides some clarity and that you'll consider giving us another chance. We know this reply comes late. We’re going through past reviews to make sure everyone receives proper follow-up. Kind regards, The misterb&b team

Hi there, We’re truly sorry to hear how frustrating your experience has been as a host. We understand how discouraging it is when the platform or support doesn’t meet your expectations. While our team supports a global community and response quality can sometimes vary, we do reply to every request and are continuously investing in improving both our technology and support experience. Feedback like yours is valuable and helps guide those improvements. We hope you understand our response and that you might consider giving us another chance. We know this reply comes late. We’re going through past reviews to make sure everyone receives proper follow-up. Kind regards, The misterb&b team

Hi Peter, We’re truly sorry to hear your frustration, and we understand your concern about the platform evolving away from its original host-focused spirit. While we’ve introduced hotel and managed listings to ensure more availability and keep travelers within our community, supporting hosts remains at our core. Your feedback about better highlighting “real hosts” is absolutely valid, and we’re working on improving this. We hope you understand our response and that you might consider giving us another chance. We know this reply comes late. We’re going through past reviews to make sure everyone receives proper follow-up. Best regards, The misterb&b team