misterb&b

Hi Mike, We’re truly sorry to hear how frustrating this experience has been for both you and your guest. You deserve a smooth and efficient resolution, and we understand how discouraging it is when an issue persists despite multiple contacts. While our team does respond to every request, some technical issues can take longer to fully resolve, especially during busy periods—but this is not the experience we aim to provide. We’d really appreciate the chance to look into this again and make things right. We hope you understand our response and that you might consider giving us another chance. The misterb&b team

Hi Alex, We’re truly sorry to hear about your experience, and we understand how frustrating it must feel to be charged for something you didn’t intend to subscribe to. The weere subscription can be added during the booking flow and may sometimes be selected by mistake, but if it wasn’t used, our team can of course refund it quickly. We also take your feedback seriously regarding the clarity of this step, as it’s important that everything is fully transparent. Regarding availability, some hosts do list their properties on multiple platforms, which can occasionally lead to discrepancies, but we’re continuously working to improve synchronization and reliability. We truly hope you can understand our response and that you’ll consider giving us another chance in the future. We know this reply comes late. We’re going through past reviews to make sure everyone receives proper follow-up. Kind regards, The misterb&b team

Hi David, We’re truly sorry to read how frustrating this experience was for you, and we understand how disappointing it must have felt after spending so much time trying to resolve your reservation. Regarding Booking.com, because we serve a niche LGBTQ+ community, not every traveler finds a stay within our direct host network. To make sure people still have accommodation options and don’t leave the platform entirely, we sometimes display additional listings through trusted partners — without these alternatives, misterb&b simply couldn’t exist. We’re also sorry if our support responses felt unhelpful or inconsistent. Our team does reply to every request, but as a small team supporting a global community, response times can sometimes stretch during busy periods. We know this reply comes late. We’re going through past reviews to make sure everyone receives a proper follow-up. Kind regards, The misterb&b team

Hi Brian, We’re truly sorry to read about your experience and we completely understand how frustrating and disappointing this situation must feel. Regarding the photos, listings sometimes include images of shared or surrounding areas to give a fuller sense of the property, but we understand how this could feel misleading if you believed those spaces were included in the private access — that is never the experience we want for our travelers. Concerning the refund, once a reservation is confirmed, the cancellation policy selected by the host or hotel applies, and as a small niche platform every blocked stay has a real impact since it is often impossible to rebook the dates, which is why these policies exist to protect hosts and hotels, and keep the platform running fairly for everyone. That said, misterb&b does not steal money from anyone — we have been supporting our LGBTQ+ community for over 10 years, and our goal is always transparency and fairness. We are sincerely sorry this situation left you feeling unheard, and we hope you can understand our position even if it’s not the outcome you expected, and that you might consider giving us another chance in the future. Kind regards, The misterb&b team